Piedmont Tire & Auto

I came to get a simple inspection and got here when the opened, I’ve been waiting almost 4 hours after the man at the desk said in would only be a short while. When I came in the day before (I left because there was no availability) the man told me «come in when we open tomorrow and we’ll get you in right away». Nope. If you plan on coming here for anything make an appointment way in advance.

just an update… yes the parking is still an issue but we did take our car there and they called with it fixed in a hour or so, very happy about that they get another star I just want them to move darn it I would use them more often.

I managed to run over a huge screw that punctured my tire and required replacement. I called the night of the incident to see if I needed to set up an appointment. I was told no. I went in the next day and since it was the end of the month. inspections were at high demand. I opted to leave my car since it would take four hours and retreated to my parents home nearby to wait for their call. Thankful I did this because four hours passed and no call. After five hours, I called and they said it would be a little longer. I waited another hour and decided to go to the shop and retrieve my car since they closed in an half an hour. I had to wait for the paperwork but car was completed. Price was good and all is well. Staff is very friendly and helpful with information. I felt confident that I was receiving accurate information and not being oversold. Thanks Peidmont.

Took my car to have a small screw removed from tire and tire repaired if necessary. They removed the screw and since it turned out to be small didn’t need to repair the tire. Then they didn’t even charge me! First time that has happened to me in NOVA.

First time visiting Piedmont earlier today. My car was making a unidentifiable noise. Virginia Tire quoted me $ 7k to replace the transmission. Piedmont staff researched my vehicle and informed me the noise was not uncommon in my make/​model/​year but it was not caused by a failure that would impact the safe operation of my vehicle. They could follow the recommended maintenance action to mitigate the sound — which would be pricey — but essentially the sound did not impact the vehicle. What an Easter blessing! Their honesty today has won them a loyal customer for as long as I live in Virginia.

Best Tire and Auto place in the area.
1. Locally Owned. So I know I’m helping a neighbor. These are the kind of folks who show up at the local Cub Scout Pinewood Derby with decorations and whatnot. They’re part of the community.
2. Good selection. I had researched my tire preference online beforehand and knew exactly what I wanted. Much to my surprise, they had the tire and size in stock. The big-​box did not.
3. Nice staff. I called them up, they set me up and when I arrived they were ready. Not sure how you measure this, but they were relaxed and polite.
4. Honest. I asked about brake pads and other services since I had 75K miles on my truck. They called and said «meh — don’t waste your money — you can get plenty more miles out of those pads.» They could have made me pay for brake work because *I* had already asked for it assuming I needed it. But they were honest. So when I DO need the work done — I’ll be back.
5. Nice space. The waiting area was big, clean, bright. It smells like the tires they have on display, but it feels almost like an upscale doctor’s office, not an auto place.
6. Prices were good. They came in 30% lower than the big-​box tire places for better tires. They’re upfront and clear about what you pay for. There’s no games here.

I had a problem with a huge blister on my tyre. I didn’t have the time to drive to my shop in Baltimore to get the tyre replaced due to the very expensive 3 piece wheel they were on, so I popped in and met Kevin, who assured me that his super machine and talented staff would take care of the issue. About 45 minutes later I received a call that the wheel was done, and I could not be more pleased with the result! Kevin and his staff were professional, the showroom and lounge were clean and inviting, and he treated me and my issue like it was HIS issue. I would strongly recommend this place to anyone and everyone that needs work on their car, and you guys will see me again! Thank you!

I seriously love this place. I took my car in twice for different issues, each time I’ve left with a smile. They have never tried to rip me off or overcharge me. I actually brought my car in for something and was told it was unnecessary, which was an expensive repair. The shuttle service is fantastic. I won’t take my car anywhere else.

Edit/​Update:
After posting about my bad experience the Piedmont team reached out to me to make things right. I was very pleased with their willingness to fix the situation and retain my business.
Mistakes happen and it means a lot to me that they were able to own up to it and make things right!
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Previous post:
I typically do not come to Unilocal to post bad reviews but I felt that I needed to in order to improve the level of service at Piedmont.
tl;dr — I dropped my car off with Piedmont in the morning and when it was time to pick up the car in the evening they did not replace my brakes or check my TPMS sensor because they forgot to input those things into the system (even though it was written down in their log book).
I brought my wife’s car in this morning to get some work done. She’s had an erroneous TPMS sensor going off for a few weeks now and was in desperate need of a tire rotation and balance. It was also about that time to get the brakes and oil changed so I just decided I would get everything done at once. So, I called on Friday and they made me an appointment for the following Monday to do these procedures:
1. TPMS sensor diagnosis (check/​replacement)
2. Replace the brake pads
3. Rotate and balance the tires
4. Change the oil
Having all of these things done obviously takes some time so we expected to drop the car off in the morning and pick it up in the evening. Having two young kids (2months and 4years) makes this challenging but we moved things around so my wife could drive me to work and pick and pick me up (in Fairfax –about 2.5hrs of driving for her there and back x2) while her car was in the shop.
Fast forward to just before 7pm and Piedmont calls to tell me my car is done and that it would be ~$ 50. After talking with the Piedmont rep it was clear that they did not have it in their system to change the brakes or investigate the TPMS sensor.
When I came into the store the rep showed me that it was written down to change the brakes and that the TPMS sensor issue was written down. However, he indicated that those notes did not make it into the system. If I wanted to get the work done I would have to leave it overnight to be worked on the next day or make an appointment for another day. The brakes still have some life on them and the TPMS sensor is just an annoyance (pressure is fine) so I decided to just get these things done another day (more than likely somewhere else).
I understand that people make mistakes but when you list the procedures that you need done twice (over the phone and then in person) one would expect those things to happen.

Great service and perfect location for me to go to. Jen stump always has wonderful customer service and does so with a smile on her face. Makes me feel good about dropping my car off for repairs

I posted a review in haste and my husband was unaware.
Being a little more critical than I should have. I was caught off guard when our vehicle did not pass inspection.
I basically blamed Piedmont because it did not pass. I guess when I got a reply back I was enlighted somewhat of what actually took place.
I just did not understand why the vehicle passed year after year with the same broken tail light and then it didn’t.
Piedmont has been pretty good to us and yes we have been pretty steady customers.
The bottom line is don’t write a bad review when you are disappointed. Most times it is harmful and not 100% accurate.
My husband was not even aware I wrote in a review so I did not want Piedmont to not do business with him. He was satisfied.
He will continue his relationship with Piedmont. As for me, I will let him do his own reviews next time
Sorry guys!!!

Honest!!! They never do unnecessary work. I would recommend them. I have been to several places around Gainesville, and I always come back to them.

They do pretty good work, they always explain what they’re going to do and how much each thing is. They charge a little more than some places but they don’t rip you off or suggest things you don’t need. They make it clear which things are important.

They are an outstanding shop and incredibly honest. They even told me when to get rid of an older car when I wanted to keep repairing it. They finally told me it wasn’t worth it to fix, even though I was willing to pay them $ 6k to get it in good shape. I have been taking cars there for years, and wouldn’t think about taking them anywhere else.

I’ve found Piedmont to be customer-​focused, reasonable, pleasant, prompt and capable. The phone is answered by a real person and estimates are typically spot on. I’ve had a variety of repairs made there — from replacing a light bulb, state inspection, new brakes and alignment, and tires all around.
Not only that, but the waiting room is stellar! Great coffee, wi-​fi, tv, and clean bathrooms. I recommend Piedmont to everyone who is looking for routine/​scheduled maintenance or unplanned repairs.

I read the reviews that said this was the best auto shop in the area so when my tire blew out on 66 I decided to give them a try. Cody gave very friendly and professional service and when it came time he gave me an option of top of the line tire, mid range and cheapest. I was so happy with the service, I came back the same day to have them take a look at my husbands truck and received the same friendly and professional service. This will be our auto repair shop from now on.

This is the second time I’ve been here.
The first time was really good — they kept the shop open after closing and told me come by to squeeze in a state inspection even though it was only a little $ 16 fifteen minute job. I was impressed at that and how clean and friendly the waiting room and shop were but didn’t leave a review. I tend to have high standards for reviews and don’t give out high marks willy nilly.
Today I was impressed again. I accidentally made a reservation for an oil change at the Gainesville location. My mistake, but the lady at the front desk didn’t bat an eye. She found the reservation an switched it over without even telling me. She also included a free tire rotation with my oil change even though that’s supposed to cost more. A running coupon or something.
Low pressure on the oil change job too. Just asked what type I wanted without trying to push synthetic or add-​ons.
I could have probably gotten the oil changed for a few bucks less at the local Grease ‘N Lube or whatever, but the experience here is worth it. It’s nice to have that neighborhood friendly feel.

I was really impressed with Kevin’s attention and friendliness. We were directed there by a friend and I’ve only taken my car there once. I had some battery problems and needed an oil change. They got it done very quickly and I was on my way after than I expected.
I asked for (I thought I might need them) new brakes, but he told me that just by giving them a look, I wouldn’t need them changed for a while.

Got to Love Piedmont Tire & Auto!
I ended up getting a flat and needed to replace my 21″ Pirelli Tire which is usually around $ 600 a tire. Some places wanted $ 680!!! It is a specialty tire and I have never seen a tire shop keep them on stock due to their cost and demand.
Piedmont Tire gave me the cheapest quote which was under the average $ 600. They ordered in minimal time and replaced my tire the next day!
They are a honest great business which is rare in today’s world. I highly recommend them and I do hope I do not need to replace another tire soon, but if I did I am not going to even research other businesses.
They definitely have a loyal customer with me!
Thanks Piedmont Tire!

Piedmont Tire & Auto is one of the best auto shops I have ever been to. They are honest and I have never felt scammed or pressured to do work they did not normally recommend. The staff is friendly and they work hard! Prices for their services are fair and competitive.
I have brought my car here for many years and I have yet to be disappointed.
If you need work done on your car, go here! You won’t regret it!
*This business is gun carry friendly.