Casablanca Bridal and Tuxedo

On Dec 31, 2015 my boyfriend and I went to Casablanca looking for a last minute Tux, for a James Bond themed New Years Eve party we were going to attend. My Dad had originally lent my boyfriend a tux, but my Dad’s tux was wayyy to big for him. So that’s when we met our guardian angel Martha, she was sooo helpful, and sweet. Martha is so great and skilled at her job, she just looked at my BF and new his size. She got him a great suit which looked like it was made for him, it fit so well. We rented the tux for the weekend at a remarkable price, for only $ 100 for the rental. Customer Service is AMAZING, and their quality and assortment of dresses and tuxedos are stunning. Thank you Martha for accommodating us so last minute, we appreciate you and we’ll be back!

Had to do an update because as of right now, dresses have not arrived. Its been three months already. Called gabriela last saturday and she said she was busy and for sure will call me sunday (yesterday) to let me know whats going on, but NEVER received her call.
To me this is just unproffesional. Not liking this place anymore.
I will do another update of my overall experience.

This is my first review on Unilocal and definitely it goes to Casablanca Bridal and Tuxedo.
Martha, her husband Mr Jimmy, are professional, their work speaks for themselves, to me they are both AWESOME!!!
Together with Derek, Cher, Lucia, Linda, and Gaby they make the Perfect Team.
I have always been hesitant to write reviews but the service at Casablanca is definitely worth for a review.
My wedding was October 17 of this year. After being at Trudy’s, and Genesis Bridal in Concord trying out different wedding dresses but not really having the feeling that I found the right dress; thanks to my aunt’s suggestion I found Martha.
She has great customer service, is very knowledgeable and can «see the picture».
The other places I went were good and had beautiful dresses, but they DID NOT have the SERVICE I received from Martha and her team.
I found «MY PERFECT» dress, (the first dress I tried on) and to my surprise at a great price.
Like a previous review says” they are a One Stop Shop“
We found my bridesmaids dresses, we ordered one of my friend’s dress close to the wedding date I was afraid it would not arrive on time but Martha made sure it did it.
While looking for ideas for the center pieces, choosing the color of the table linens; Derek made suggestions to my husband about tuxedos him and Martha helped him out to find his tuxedo.
Guess what? We also found or Photography and Video here; Mr Jimmy and Jose are very professional. Thanks to them we have BEAUTIFUL Wedding Pictures, and video.
The whole process went so smoothly, everybody kept asking me if I was nervous but I did not feel the «wedding» stress I have heard from other friends. Partly because I was being positive and Martha was keeping me informed of every detail. My husband and I trusted them and their team and we were not disappointed at all.
When we arrived at the venue I was surprised of how beautiful the flower arrangements had turned out. The venue looked Elegant and Romantic. Martha payed attention to every detail.
Most importantly not only we enjoyed our Wedding but our Friends and Family had a great time. To us our Wedding Day was Beautiful and very Memorable and Casablanca helped us to make that moment UNFORGETTABLE!!.
THANK YOU SO MUCH!!!
MUCHAS GRACIAS!!!

Came in looking for a simple dress but after talking to Martha she shared with me why I should wear this dress! And she was right to say this is my day and I should look like a princess for a day! I felt beautiful and elegant in my dress. The BEST thing about my experience at the shop was that Martha did everything in her power to make sure my dress came in on time for the wedding.
Order dress on Thursday came in on Tuesday made alterations and picked up Thursday (7 days) and wedding was on Saturday! Awesome customer service!

I’m SO glad I decided to stop in at Casablanca one Sunday afternoon for an impromptu peek at their wedding dresses…
I was greeted and assisted by their staff immediately, but had no plans to try anything on as they were closing in a little over an hour. This did not stop the ladies here from encouraging me to select a few to try on, and as luck would have it, I found «The Dress» with the 3^rd one.
Martha and her staff got to work discussing alterations with me and based on her recommendations, I knew I had come to the right place. I was so relieved. I left that afternoon with a renewed sense of motivation once the daunting task of choosing just the right dress was behind me.
Upon my return to try on my newly altered dress, Martha didn’t hesitate to offer other services… they’re a one-​stop wedding event team… and based on their attentive customer service, attention to detail, and astute suggestions, I didn’t hesitate to order my flowers and centerpieces.
Our wedding was this past Friday and I’m THRILLED with how our centerpieces turned out. And my bouquet: gorgeous. It was exactly what I wanted.
What makes Casablanca unique is that it is a family-​run business with many years of wedding planning experience… Martha has a way of helping you to discover what it is you’re looking for and guides you toward making the seemingly tough decisions so much easier. You’re not going to get this type of service with just any bridal shop, and certainly not in a big box David’s Bridal. It was such a pleasure to work with them from start to finish.
Thank you to the entire Casablanca team! Our wedding couldn’t have come together so well without you!

I had an AMAZING experience at Casablanca. I am a somewhat nervous person in general so I was especially anxious as a bride. I purchased my dress a whole year and a half before my wedding then lost weight so the dress was a few sizes too big. Martha and her team not only did flawless alterations, but they somehow made the dress look even better than I had remembered! The whole team is very knowledgable and did such a great job keeping my stress at bay. You really feel like family when you are at Casablanca. I am a customer for life!

Brought my 5 yr old son in for a tuxedo fitting for a wedding in Southern California. Martha was very accommodating and patient with him. She was awesome with my 2 year old daughter as well, who tagged along. Very professional!

Got my dress here for
My wedding I picked a dress that had long sleeves but it was at a great price they were able to remove them and make it the way I wanted it. I loved the customer service I got from gaby she was friendly and listen to what I wanted, I also loved the fact that she was not Pushy. If I ever need a event dress I would come here again and if u need a dress ask for gaby she’s amazing!

Love love love this boutique! Found the dress of my dreams at an amazing price with the help of Gabriella.
I’ve searched once before at David’s bridal but the intimidation of that big store, dresses not sized, the staff doing most of the choosing, didn’t make the experience that pleasant. I felt that i was only allowed to tell them and not look around myself.
Today i walked in with no appointment… browsed the selection in my size (but you can order other dresses as well) and found a great dress… I couldn’t be happier… its the small things that matter the most when you are going thru the wedding details. And i was able to browse multiple accessories and feel comfortable. They informed me of other services which i loved and will definitely be back with my fiancé when its time for the tuxedos!

My favvvvorite place. I love the people here. I was so stressed out about my wedding and a friend guided me to them. I met with Martha and told her everything I wanted and how I want my wedding to look and she made it happen. I showed her a picture of how I wanted my dress and the first dress I tried on I said YES TO THE DRESS. When I walked into my wedding and reception everything was exactly what I dreamed of. They did everything for my wedding so I didn’t have to find different vendors for anything else. Wedding pictures was beautiful, video made me cry, food was delicious and so was the cake. I have recommended a few people to them already. I can’t wait until my next big event, I will definitely call them.

Very unprofessional! They get all picky on who they do work for! Will not cut your dress if you do not purchase there. My aunt who is a good customer of the shop had called Martha to tell her I was going to stop by bc I needed to have a dress cut. I show up and she tells me she can not cut the hem on my dress. Why didn’t she say that to my aunt while they were on the phone… Wasted trip!!! Ended up taking it to Alma’s creations in Hayward just around the corner. They were very nice.

I have to say how I appreciate the professionalism of the owner Martha, Gaby, Cher, and the entire staff from the early planning stages, deciding on the «THE DRESS», and everything leading up to my daughter’s Quinceanera. Martha included the pressing of a MoriLee blush colored tulle dress even though I did not pay for that added benefit :-) My GABRIELA looked AMAZING!
Martha supervised every detail during the event, making sure everything went smoothly. I can truthfully say everything could not be more PERFECT! Her staff was courteous and professional and everything went well.
LOVE, LOVE, LOVE, Chef Derek! Even though my package only included Chicken Marsala (which was delish), he surprised me with the most tender beef, which my guests were raving about… that was my FAVE!
I highly recommend the services of CasaBlanca Bridal.
Thank you,
Maria V.

Casa Blanca? Despreciable servicio. Este lugar es horrible con alteraciones. Mejor llevar su dinero a un lugar con professionales no con aficionados. Ruinan vestidos aqui y ponen a la gente en apuros. Cuenten aqui con malisimo servicio.

I can’t believe this place has such bad reviews. Anyhu, I have to admit that I was a bit hesitant to get my bridal package with them due to the bad reviews on Unilocal.I am so glad I went with my gut and did it anyway. What made me fall in love with this place was the customer service that they offer. Martha and her staff were very friendly and welcoming. Martha the manager was awesome!!! I got my wedding package with them which offered; video, photographer, food, decorating of church and hall, church accessories (lazo, arras, bible, rosary, knelling pillows), flower arrangements and wedding invitations (I hope I am not missing anything). Price was reasonable compared to other One stop shops in Oakland. Many Latin stores offer One Stop shops and usually sell exactly the same things, but I was willing to pay a bit more just for the amazing service Martha offered. I think what made me say «I do «to Martha’s wedding package was all the hard work and detailing she did when she offered the food tasting. Everything was sooo neat and organized. Many people don’t notice but the smallest things in business can mean the biggest to people and her neatness did just that. She knew exactly how I pictured my wedding and she did just that! (one star is knocked down only due the center piece flowers, weren’t exactly what I wanted) However, their chef is amazing! Food was awesome! Their cake is delicious! My wedding video came out awesome!
In addition, my sister in law’s bought their dresses here and where delivered and altered all in time for my wedding. They mentioned to me that they would come back again to purchase future dresses here.
Overall, I would diffidently come back and do business with this family based shop again whither it’s buying a dress or booking them for my 25^th wedding anniversary.

I ordered my dress back in April 2014 and to this very day, it still hasn’t come in.
This makes me quite nervous because they say that it takes 5 months for my dress to come in and I still haven’t received my dress.
When I called to follow-​up, they said that the wedding isn’t until March 2015 & not to worry about it. Um helllo? I went to order my Bridesmaids Dresses at David’s Bridal in June 2014 & they already came in & I had already picked them up.
As far as customer service goes, they are awesome when they aren’t busy. The only thing that I could say is that as soon as you tell them you’ll think about purchasing and then come back at a later time, they will immediately help a different customer who is actually willing to purchase something.
That was definitely a turn-​off for me because it seems as if they are more transaction-​based than actually being customer-​service based & actually really trying to help you out.

Another update to the continued horrible service. Have tried to return the dress they ruined and their suggestion is give them back the dress and IF they sell it they will return our money. Why someone would want to buy a botched dress is beyond me. We will be pursuing legal action as well as reporting them to the BBB.
*go to David’s bridal, we got a new dress there and the customer service was amazing.

After reading all the negative reviews I was really hesitating to walk in this store but people here were very welcoming. The 2 ladies helped me with picking out the best dress for my engagement party. They also helped me with their prices and lowered the dress price to fit my budget. I would recommend everyone to make their own decision and disregard the negative reviews about this store. Walk in and judge for yourself, I am very satisfied with their services and prices. Deff coming here again.

This review is for:
Bridal — Plus Size — First Impressions
I stopped by Casablanca because they carry Mori Lee dresses, and I wanted to check their supply before my mom comes in from out of town– (so I know where to make my appointments for during her visit!)
Getting into the building: Parking is in the rear– but there’s no indication of how you’re supposed to enter on any of the awnings on the back of the building. Upon further investigation, there’s a piece of paper hanging in the window of the Selix Tuxedo shop, so that’s where I entered the building. There’s no clear direction, so I found myself wandering through, looking for dresses, lost. (To save you the trouble, I’ll say just go toward the front of the store and turn left.)
Once inside, I was not approached at all, in the 10 – 15 minutes that I wandered around the store. (this kind of goes with the review below that said they give no customer service, but since I wasn’t really looking for any customer service, I was totally ok with this.)
Pros:
Dresses come in sizes up to 20W, possibly higher, but that’s what I remember seeing as the largest.
Dresses are sorted by price! There’s a whole rack of dresses $ 99 – 399, so if you’re a bride on a budget, they make it easy. (Other categories are $ 400-​$ 699? and then $ 700+? not sure, but the tiers were similar.)
Plus Size dresses– good selection of dresses in 16 – 18 and some 20s.
Cons
Not many varieties of dresses in the upper sizes that i liked. There were duplicate dresses, and not really any of the Mori Lee dresses I was looking for.
Seemed pretty quinceanera centric, there was a table in the back for cakes, there was something hanging from the ceiling that said they do catering, just a LOT going on for one place.
The dressing rooms were odd. Like, off to the side, elevated, and I didn’t see any pedestals– maybe this was all in the back. Not sure.
If I HAD wanted to talk to someone, I’m not sure how that would’ve gone.

I was nervous to come in here due to the negative reviews but as soon as I walked in I was greeted right away, the staff was friendly and nice. Came here to shop for Arras, this place had lots of selection. O didn’t find anyone rude but then again I went in looking only for what I needed a quick in & out, they had it and I was pleased!

I want to thank Martha she was able to remake the top of my wedding cake that we had a year ago it looks just like it did then. They did a good job then and now.

This is the absolute WORSE place to go for dresses especially for a wedding. The people there give no customer service what so ever, they’re rude and inconsiderate. All they care about is making money off of you and that’s it. They don’t bother following up with you on your dress arrivals and you have to constantly check up on them just to get a vague answer. You spend most of your time stressing due to the fact that your unsure on when you will be receiving your items. They are supposed to make your wedding experience feel special and easy but it’s the total opposite.
Word of advice… choose another bridal/​dress store. You will regret ever coming to this place.