Cold Stone Creamery

Came in this evening in search of an Ice Cream cake for my sons 19^th Birthday tomorrow (⁹⁄₂₅) but since its late, I had to purchase the pre-​made ones. Although I’m a huge fan of their cakes, I needed a rocky road ice cream cake and I stood there all sad faced but then my savior Samantha came to my rescue ! I ended up with the exact cake I needed plus she made me the no fair funnel cake which was put together perfectly. Samantha gave superior customer service and thanks to her my mother switched from only liking Baskin Robins to now a stone cold cold stone lover :)

Worst service ever !!! People are rude and ice is melting by the time u turn around to eat it!

Great customer service! Was in and out very quickly on a Thursday afternoon. The employee working was very friendly and knew what she was doing. I ordered the Founder’s Favorite on a chocolate dipped waffle cone. It was super hot that day so my ice cream was melting quick but it was really delicious. One thing is that their waffle bowls are sitting out all day so it didn’t taste that good. If you were to get a waffle bowl I would definitely get the plan waffle. Overall great place and great customer service! I’ll be back soon.

This store air condition sucks it’s always hot in there why does the manager never have the air condition on? I always here people complain when I go in to get ice cream

The ice was cool, but they really need to get a bottle of windex for all the glass. The place is not clean and all the glass inside and out is not clean. You can tell the management is weak! Sorry won’t see me again!

I brought my 3 yr old in for some icecream after I picked her up from preschool. We get here and there is a line. While waiting patiently in line, this woman walks in hollering, «Excuse me y’all got gift cards!?» The employee, whose name is Andrea was helping the customer in front of us. Andrea responded, «Yes we do.» The one customer who walked in proceeded straight to the front of the line, where Andrea literally stopped helping the customer she was helping to ring up the other customer’s $ 100 giftcard. I was appalled. I guess Andrea didn’t feel it was necessary to have the customer wait in line like the rest of us. About 4 minutes had passed while Andrea was trying to put the $ 100 on the giftcards (using a credit card by the way [which most likely wasn’t hers that’s why she in Cold stone buying a $ 100 giftcard, seeing if the credit card works]). Anyway my point is it was extremely rude and totally unacceptable for Andrea to ignore the customers who had been patiently waiting to help the customer who wanted to purchase a $ 100 giftcard. After the transaction the customer left and Andrea continued making the icecream for the lady who was in line in front of me.
To Andrea’s supervisor, please remind her that she should never wait on a customer that for one «cuts in line», and for two make be partaking in fraudulent activity. Everyone knows about these credit card scams, and Andrea didn’t even ask the girl for ID, yet allowed her to go ahead of the entire line.

Always had a OK experience here at this location, but just a few days ago after discovering they have a new management that does not allow coupons I don’t think I’d return here. I mean what Cold Stone doesn’t accept coupons?

Called to order a cake for Mothers Day and the young lady that answered said to order it online. I told her I went online and could not find the cake. She said ok can you wait a mintue. I waited for over 5 mintues !!! She left me on hold and never came back ! I will never come to this Cold Stone !! Very rude!

Shout out to Crystal for working by herself during rush hour and being fantastic! It’s definitely not easy when you’re alone at work and there are more than 15 ppl in line.
I just wanna clarify, this 5 star rating is about her and not cold stone.

Ice cream made last night was great! But the doors were open and not closed. 3 teens walk in at 8:30pm and the two girls working there with no one to serve both tell the 3 teens sorry we’re closed. They should have served the 3 teens then closes and locked the door and put the close sign up.
Yeah if that was me I would have been upset. My ice cream was good though

I worked here for almost 2 years, and I loved /​hated the place. It was so fun working with friends and meeting great people and working with pastries. I loved the customers who came in on certain days too. Man always made me laugh and tell me about their families or work. But like any other place, things get hard because sometimes things are out of the control of the employees. But promise you if you ever come in, with a smile on your face, great attitude, and ready to eat something delicious and made with love you’ll get it here.
Never forget the love I grew for this place as my first job

I think I am going to give my first poor rated review.
Walking up to the store-​front it looks like someone cleaned the windows with a squeegee dipped in maple syrup.
I waited almost 10 minutes to put in my order as I was only the 4^th guy in line. So I had some time to notice that all the waffle cone bowls were burnt and the huge bowl of batter was still sitting on the counter from lunchtime (I was here after dinner BTW). The freezer’s compressor is so loud here that the girls behind the counter have to ask everyone twice what kind of flavor they want.
So, back to the dirtiness of the place: all of the display cases where the customer stands have streaks of yucky vanilla smeared water stains. After repeating my order 3 times I finally get to pay — except now my little ice cream mixer-​girl has now taken a phone call from the apparent owner to discuss their cash drawer was $ 5 short and that Sally is not allowed to sell gift cards without a supervisor… ok, now I get to pay.
Well, I had set my wallet down on the counter to sign my credit receipt and find out where all the gunk on the windows and display cases came from… the counters in front of the register where I set my wallet! My wallet was gooped with some gunk and flakes of something.
My «Like it» of Oreo Double Chocolate was pretty good though.
So, here’s my first 2-​star rating/​review and I think this particular Cold Stone Creamery deserved it. I would take pictures for you all but the ice cream mixer-​girls are staring at me as I tap this review out on my phone.

People is rude here! We check the hours online and they say the store close at 9.30. Door was open when we arrived at 9.02 pm and said «store is close» we close at 9pm”. So then why do you have your doors open and so many people inside ordering??? Get organize or teach some manners to your employees !!

I have worked here years ago. The owners can be very unorganized. Leaving the traits to fall onto the workers. I have been coming here every ⁷⁄₁₂ months just to check up on the Customer service. Due to me being passionate on my customer service, was always above 200% upsale every week. Now I came in twice in the last 6 months just too test them out. Test out the Owners choice on workers. Both times I made it very clear. Add an extra brownie. Simple listing skills required for this. Neither time was it added. Had to re add it after order was made. Now you are probably thinking, Why am i so made on a simple mistake. Well Cold stone takes pride on its customer service and to listen is a basic foundation for customer service.
The Managers the owners would put in charge are always questionable. This is going back almost 10 years ago.
These owners also own the Cold stone in Fremont near Walmart. Both stores (including their mil pitas) are messy, unorganized and the worst, poorly trained workers in communication techniques.

This cold stone is so unorganized and messy. Everything was all over the place the nuts tasted old and they didn’t take the time to properly mix my ice cream contents in! I bit into a big sized recess cup. Get it together! And the staff needs to be more welcoming.

This place really earn NO STARS!
What is a birthday without a cake! My niece birthday party was almost ruin! Thanks to cold stone here at hayward location! The cake was POOORLY made and nor was it a full sheet promised!
When my sister picked up the cake, she told the girl working, Christine to look at it. and she said it’s suppose to look like that. When my sister brought the cake back to us. we were ALL pissed off! We called COLD STONE then the manager and she was no help! The manager lisa commented saying they do not make good cake there at hayward location, union city location makes better cake AND they do not make a full sheets but when we ordered, the worker said they had full sheet and we needed a full sheet to feed our guests!!!
Lisa, the manager would not accommodate a refund to us and did not compensate anything! yet she wanted us to bring the cake back for a partial refund and to leave us with no cake!!! What the hell?! Do you think we would drive all the way back to hayward from oakland to get a partial refund and to come back with no cake!!! Then She also offer to give us 5 small round cake if we bring back the other one but with no refund! What the hell!?? none of the options were acceptable! dont care if 5 round cake cost over $ 100 …that does not bribe us because what is a party without a cake???
Everyone at the party was so shock at how bad the cake look! Such an embarrassment to your company!!! and such poor management! the manager said maybe your sister dropped it. how dare her!!! This beeeZy got the nerve… her worker CHRISTINE SAID THAT IS HOW IT SUPPOSE to look!!!
the cake was falling apart! If you guys cant make a cake, then dont take any orders! Birthday parties are not complete without a cake and if you cant make it happen then dont ruin it for others who took months into planning a party!
take my advice!!! I am warning yall. go to baskin robin for an ice cream cake! I never had issue there but since we wanted to try cold stone… it was a total mistake!!! Like the quote, «if it aint broken, dont fix it» stay with you normal cake places!!!
Heres an Update: the manager sent us $ 10 gift card for compensation. Ok… We will definitely come back and order another cake… NOT!!!

Just like any other Cold Stone chain, except the workers didn’t seem so happy, but maybe it’s because it was Monday night at 8pm. It was my birthday and I went with the BOGO coupon, they didn’t even say happy birthday :(

I went here today with my family.
My wife laughed when I told her that we were partly going here so that I could write a review (after a week, I get the itch to write again).
2 employees were around.
They got along well together.
The male employee served us.
He was very friendly and respectful (I’m his elder, and he made me feel like it).
He also asked 2 customers if they wanted any samples.
I wish we were given a receipt.
Our total was $ 11.66, and I don’t know why.
I think it was supposed to be $ 11.10.
When we go to Cold Stone, my wife and I always order a Signature Creation (there are 10 choices here).
Individual Portion Sizes:
«Like It™ — approximately 5 oz.»: $ 4.49.
«Love It™ — approximately 8 oz.»: $ 4.89.
«Gotta Have It™ — approximately 12 oz.»: $ 5.29.
:
Adults have to pay at least $ 2.99 for ice cream.
For kids, however, ice cream is only $ 1.99.
(Add-​Ons are of course extra.)
Some Other Prices:
Signature Cakes:
Small Round (serves up to 8): $ 21.99.
Large Rectangle (serves up to 50): $ 59.99.
There are 4 tables inside, and the seating capacity is only 8.
There is, however, a fair amount of room inside.
:
Our Strawberry Blonde: 8.5÷10.
«Ingredients:Strawberry Ice Cream with Graham Cracker Pie Crust, Strawberries, Caramel and Whipped Topping.»
I got my money’s worth (well, technically, my wife treated me because I treated her to lunch). My cup was overflowing. Ice cream and caramel were initially dripping all over (I quickly used some napkins– the napkins here, by the way, are pretty small).
Light whipped cream might be used.
I received a good amount, but I just didn’t care for my whipped cream overall.
My caramel was fine in terms of taste, but just sort of there.
A nice amount of strawberries were mixed in.
What blew me away was my graham cracker pie crust. All the pieces were heavenly.
I greatly enjoyed my strawberry ice cream too.
Oreo Overload: ⁸⁄₁₀.
«Ingredients:Sweet Cream Ice Cream with Chocolate Chips, double the OREO® Cookies and Fudge.»
My wife ate her Creation like there was no tomorrow (no, I’m kidding, but she did enjoy it).
An Oreo Overload should satisfy most chocolate lovers.
My wife ordered a Love It, but she should have ordered a Like It.
The male employee was thoughtful. He put her Creation in a Gotta Have It cup (my Creation couldn’t be put in a bigger cup). This kept it from creating a mess.
The Next Picasso:
My son loves ice cream, but he didn’t really want any today.
Instead, he dipped his spoon in mine and splattered it all around (there were splotches of ice cream on the ground– my wife and I quickly cleaned up the mess, but we were still embarrassed). It was like he was trying to paint with it (he laughed and actually expected me to give him some more– like a fool, I did).
The unisex restroom is nicely sized, and it seems to be kept clean.
It smelled when I was using it, but that’s because I farted.
We ate at Panda Express beforehand.
A sexy woman who also ate there came in after us.
She was kind of needy (she apologized for this at one point), but the male employee was helpful and knowledgeable.
I don’t know what he was referring to, but he was even blunt about something she asked about: «No one likes it, to be honest.»
Anyway, the woman left satisfied.
It was a bit warm inside.
The sexy woman asked, «Is it always this hot in here?»
(It’s a shame that she didn’t peel off any of her clothes, but you didn’t hear that from me.)
This Isn’t «Let’s Make a Deal»:
Another customer came in with a coupon.
She was able to use it, but she was told a few times that she would have to pay extra for Signature Ice Cream. She tried to haggle with the male employee, and I don’t know what came of it (to be honest, I would have been annoyed with the young woman– I like saving money too, but some people try to push things).
My wife and I enjoyed our Creations, and our son enjoyed making a mess.
We had a sugary sweet time.

The «Coffee Lovers Only» ice cream is so good — It is coffee Ice cream, heath toffee bar, roasted almonds and caramel.
In the middle sized cup it is way more than enough for 2 people to share — ideal for 3 people.
This location was very clean and quiet when we visited. The girl who helped us was friendly and fast.
Something that I really like about Cold Stone Creamery is that it does not matter which location you visit– the result is always the same. Yum-​Yum-​Yum!
5 of 5 stars.

standard cold stone creamery. trying out the frozen yogurt.
eats: med sized frozen yogurt (3.69) about 2 scoops
–pineapple and french vanilla,.both flavors faint
–yogurt icy, chucky, smooth in patches
–came with fruit topping or mix in, got frozen strawberry, no fresh toppings?
–2 stars, disappointing. dreyers frozen yougurt is better
–other yogurt flavors: raspberry & chocolate.
no more yogurt for me at cold stone.
3 stars for standard good service.