Cycle Gear

–2 stars because of the location
The staff are extremely friendly and helpful, too bad they don’t have many parts that I have needed but for gear they have a decent selection. I really like the staff however this location sucks.

My favorite Cycle Gear due not only to the location but also because of the very helpful staff. While the store isn’t that big, they have enough to get anyone going. Ordering through the staff by going through the catalog and discussing which items i should get and don’t get is extremely helpful because most of the staff are friendly and knowledgeable. Bike nights here are hit or miss. I do like them though whenever they have them.

This store is the best! I went everywhere to get my tires put on my yamaha R1 and the super nice young woman Evan at this store put the tires on in a couple hours. Everything I buy here I dont regret, Evan is super helpful. Definitely recommend this store to everyone.

Best place for gear and parts always good service and friendly people there and they all are riders and trust me they won’t feed you lies and no I don’t work there or know them just had many good shipping experience with them

Don’t buy tires from Cycle Gear… anything but tires,…they’re way expensive and slow.
One time the gal working the counter said my tire would get done right after her own set of tires were finished… I mentioned I was a customer and she said «O yeah… right…»

I came here to look for a new helmet and a pair of gloves. I ended up leaving the store without the helmet, but found some gloves for a good price.
The selection is somewhat limited, but prices are not bad. If the item is not in stock, they can order the item for you. One of the workers stated that deliveries are on Thursday’s.
They carry good name brands such as arai, dainese, shoei, etc. They also carry more affordable selections as well as cycle gear’s own line, Sedici.

As good as it gets.
New soon-​to-​be motorcyclist here, went to Cycle Gear to, well, get some gear. I browsed around on my own for a while and later asked for assistance. Evan was extremely helpful; she talked a lot about which gear to look at and why. She also asked what my motorcycling needs were and recommended gear based on my answers. Overall I learned a LOT today and although I didn’t buy today, she made me feel welcome and I will definitely be buying my gear here.
Prices on various gear seemed mostly right.

They are nice people and try there best to help, I have to admit that the girl working there does not know much but she does try to help, They help me to find the right chain for my 2013 BMW F800, we finally got it right :)) I would go back there again to buy more stuff

Great place and always helpful. Not in stock. Always willing to order what you need. New mgr is great. Always greeted when you walk in the store. This store has a personal shopping experience waiting for you.

My boyfriend & I had originally planned on taking his tires to the Harley Shop to get mounted & balanced but thought cycle gear would be equally as good, NOPE! they originally said when we dropped off the tires they would be done the next day before 5pm &would call to let us know. Well next day it was about 1pm or so & no call so i decided to call & see if they were ready. The girl told me nobody was going to be in to service the tires that day. I wasnt happy but they did say they need or have 48 hours to service. So a day passed. I call to see what’s going on the next day & how long it will be. The guy said there we’re 4 tires ahead of me but definitely should be done before 5pm that day & they will call. So you know when we dropped off the tires there we’re 4 tires ahead of us. That day comes & goes. So 3 & a half days later when I called to get an update the tires where ready. FINALLY. We went to pick up the tires & noticed when we took a look at them they scuffed up the side of the white wall tire & the other they didn’t remove the weights from the sticker. After all that we looked at eachother with regret. Never again. We’ll be going to the Harley Shop like we thought to do so in the beginning. Oh, whats also irritating is Cycle Gear never called us to let us know what was going on with the tires but i never recieved a call saying they where done either.

On the hunt for a new motorcycle helmet, we drove out to Hayward to check out their selection. I had been eyeing an Icon helmet I saw online but figured we’d stop by the store to see if they had it. They didn’t and while they said they could order it to be delivered to the store for me, they had no idea what brand that they did have in stock would fit similarly. So, that wasn’t much help. Working in retail previously, I feel like you should at least know something that fits similar. Otherwise, how are you supposed to feel confident ordering something sight-​unseen? I didn’t feel like waiting a week for it to come in, only to be the wrong size and having to wait again.

I came to Cycle Gear last week looking for a new helmet because mine had been stolen. Evan (young female, I think that is her name) went above and beyond to assist me as soon as I walked in the door. I’m not all that familiar with brands and whatnot, and she did a great job explaining everything in simplest terms for me. It was definitely much more relaxing to have help from another female! I got a great deal on a seven zero seven helmet and a pair of gloves. Will definitely be back!

I enjoys going to Cycle Gear, specially this location because most of the staffs here are very friendly and helpful. Specifically Jeremy (cool tattoos with long beard) he is super cool guy and gives nice advices and recommendations. And very knowledgable. Also he helped me getting awesome deals which was going on and I was not aware of. He is a great guy! I have bought many gears from here to list out few: Alpinestars GP Plus R 2015 Perforated Leather Jacket, BiLT Trackstar Boots, Keeping Cool Vest, Titan Knee Pads, Motorcycle Locks etc…
CG has great gears which all the bikers required to know and have!
I highly recommend this location of Cycle Gear!

I don’t cycle usually but my boo has a Harley and its a must that I ride. So he takes me here to look at helmets. This place wasn’t overwhelming and had a great selection of merchandise. So I approach the wall of helmets and start putting them on so we can see what size my helmet could fit on this head. After doing that with two helmets, this young lady comes over and ask do we need help with anything? As soon as we said yes, she went above and beyond to show us more inventory. I told her what I thought would look good on me and she showed me exactly what I had in mind. And lucky for me, it was fifty percent off. Got a cool vibe from her and this place. Will be back again because this passenger motorcycle riding thing seems like it can be an addiction

I have been here a few times, customer service is OK. They seemed to be helpful when I needed the help. So far no one has given me attitude yet. Selection is not as big as the Pleasanton or Fairfield Cycle Gear. However, they have better people working here compared to the Fairfiel location and that makes all the difference. It’s only a couple of miles from my parents place, so I come here and do business when I’m in the area.

This was a bad situation that got worse.
I dropped off a tire to have a new tube installed. Vanessa said it would take about a day. So, a day later, I call to see if it’s ready… and she tells me it will be another half a day. I ask her to call me when it’s done. No call.
The second day I call back and Mike says he’s working on it and it will be ready in a half hour. I arrived 90 minutes later, and it’s not ready. No one is working on it.
While I am waiting another 45 minutes, several other walk-​in customers are having their tires mounted. Every time another friend walked in the door to have work done, my tire dropped to a lower priority.
After about an hour, Mike came out and asked me if he could help me. I reminded him that I was waiting for the tire I dropped off two days prior. He ran to the back, made the repair and returned with my tire in ten minutes.
I will not be back to this store. Too bad. My kids are just at the age where they are starting to spend a lot of time on bikes and I’m sure we’ll need the support. I’ll have to find it elsewhere after being treated so poorly.

Cycle gear is really kind of a weird motorcycle store with a weird, but understandable business model.
They offer your really cheap, off brand BILT and SEDECI gear that you really don’t wanna buy unless you’re on a budget. Then there are the expensive top of the line Shoei QWEST, RF1100, ARAI, etc. helmets they keep stocked. Most of which you can get for close out prices online at Revzilla or Motorcyclesuperstore.
I wished they stocked more mid-​range lined items like HJC, Joe Rocket, AGV, AlpineStars, Scorpion, etc. For a store of such small size, they could really use more items around that price range because if I’m window shopping for gear, I’m much more likely to pick up something around the mid-​priced range than something low (with little brand recognition) nor something premium.
On to the store itself: The staff is friendly but the gear selection is pretty limited. I recommend you subscribe to their magazine catalog to catch sales that they have sometime. The catalog is probably the best bet for finding deals at Cycle Gear.
The location is kind of in a sketchy location off Mission Blvd. There is parking in the back which can be missed if you’re driving past.
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Chain shop with a privately owned feel to it that makes it truly one of a kind. This is by no means a large warehouse type store but rather a small intimate and friendly one. The customer service is amazing! As soon as I stepped in the shop an associate greeted me and offered to help me find what I was looking for. He was able to lead me toward the product I came to buy and helped me pick out the perfect one within my budget and needs. I was given tips and he suggested I try it on before I buy it and also made sure that it fit me right. He explained why it should fit a certain way and went in depth as to what exactly I should be looking for when shopping for riding gloves. The experience overall was wonderful and I would recommend this place to anyone with motorcycle gear/​product needs.

Now I do enjoy Ms. V she has always been helpful and cool when I use to go there all the time.
But lately the store as disappointed me. I needed a chain and sprocket set for my Honda, i called they said they had the sprocket but not the chain even tho the system said they had one in stock! I said well thats ok I’ll just order them all together in one set. Shaun said it would better if you just buy the sprockets now and the chain will be there tomorrow. (I know them and if they didn’t order it off the computer then they really don’t know what day stuff comes in) so i was like naw I’ll have someone order them for me later today!
My friend (who doesn’t know anything about bikes or the store) came in to order the set i needed, well when she said my name and my info Shaun remember he spoke to me, BUT instead of doing what I ask he convince her to buy the fucking sprockets now and pay for the chain that isn’t in the store yet cause he said it will be in tomorrow. her believing it would be the fast way for me to get my chain she listened to the sales rep i found out after and was pissed! but i’m ok we will see if it will be there tomorrow!
So I go there yesterday (9÷6÷12) has Ms. V if the chain was in. And to my fucking luck the bitch wasn’t in… i said DUDE this is the whole fucking reason why I wanted to order the shit together got me coming here on ideas of when you product will be in is not fucking cool! So they said it will be here tomorrow… Im like how do you know what day if your ass was wrong today (9÷6÷12) ?
So today (9÷7÷12) i call the store and who do i get Shaun!!! he said it said we have it but we haven’t went thru all of our packages yet. I’m like man it better be there i got an appointment tomorrow at 9am. then shaun goes no one told me about an appointment! i say do i gotta fucking tell you about an appointment I go with my motorcycle? You should of done the order like i fucking ask you to do instead of trying to get a quick fucking buck for your store! So i’m waiting for a call about my chain that MIGHT be in but thats was 2 hours ago so I will head down there and might cause some hell for wasting my fucking time!!!

Matt and staff are so down to earth and know everything from mini bikes, cruisers, racing, sport touring, and street bikes. Ask them practicably anything. Cycle gear has the best return policy in the industry and they can get any part if they do not have it.
Small shop with big shop feel