Hayward Nissan

We bought our car through Singh after entertaining multiple offers from local dealers via TrueCar. They had the lowest price for our car, and Singh was our main point of contact. He was professional through the entire process, engaged well through text and phone calls and did his best to keep us happy through the paperwork process, actually saving us more money in the end! than we had planned! That initial experience would automatically qualify for a 5 star rating … but then his Sales Manager (‘Alex’ I think?) got involved after purchase.
The manager is an idiot and a fast-​talking scammer. Upon delivery I noticed a few quality concerns and asked if they could address at next service visit — not showstoppers, but a few issues a brand new car should not have (i.e. gap and flush issues with interior and exterior panels, protruding insulation in the interior, and incomplete paint coverage in visible areas of the fenderwell), The Sales Manager came out of no where, and proceeded to forcefully ‘explain’ that the quality was just fine and that’s how they build them in the factory and that it’s not their problem. He proceeded to argue and bully me in front of his team; this was right after we had already bought the car and everyone was having great experience and all smiles. This «manager» clearly failed customer service 101, creating unnecessary tension that resulted in souring the overall car buying experience. After he his foul play, he haphazardly offered for us to drop the car off the following week at their body shop to review some of the items under warranty as if he was doing us a favor, rather than acknowledging the quality was sub-​optimal … then subsequently muttered something disrespectful under his breath and immediately stormed back to the sales office and manhandling the door. My toddler doesn’t even through such tantrums, can’t imagine what he was like when he was 3!
Anyhow, we did not return for the ‘body shop review’. While Singh earned our sale, the dealership will not earn any repeat business for future sales, service, or warranty work from us. This «manager» is the definition of a bad boss and I feel sorry for his staff — those last 15 minutes of poor behavior also dropped their rating by 2 stars. Singh, keep up the good work and take over the place.

— This place is really friendly and have the best deals if you would like to buy the new vehicles.
— I got a beat deal for my Nissan Versa SV and I buy it from here.
–There prices are really cheap and competitive across the whole South Bay I feel, that’s the reason I book my brand new car from here.
–Hamidi Ramini is the great sales person here and wish him good luck for his future endeavors, he helped a lot in finalizing and dealing in booking my new car.

I worked with Amin Khairy. He let me test drive an Altima. The only good thing about this place was that the Altima drove nicely. Amin has no knowledge of the car and its features. I found this out by asking him about the car and its safety features and other things about the car. I have already studied the car because it was something I was in the market for and was just seeing how much he knew about what he was selling. I would not suggest going to this dealership if you are looking for a car and need to know what features it offers. I feel all they are going to do is push you to buy a car and not cater to what you really want or need.

I had the pleasure of working with Hamedi to lease a Nissan Leaf. It’s a smooth and fast process and out the door in a hour. He was patient and explained everything to get all the stickers. Will definitely buy from him again.

Bad customer service.
They guys there don’t even know about the difference between each models. They were very rude and made rude comments. Very pushy and uninformative sales guys. Do not come here… A waste of time.

Tried to buy a car a few months ago. Anna Saakian, the internet manager was very rude to me via email. I asked about details for a deal posted on Hayward Nissan website, and was mislead by the confusing language and lack of details… so I thought the overall number was lower than it really was (is this not common with dealerships?). Anyway, Anna gave me a HARD TIME and claimed that THERE WAS NEVER A DEAL AS GOOD AS the one I thought I understood from the website, and that I DON’T QUALIFY FOR VPP (since I’m not an employee at one of the cool companies). Yes, she used a ton of ALL CAPS, bold, and underscore writing, which I understood to be her way of yelling at me electronically. Totally unprofessional.
I don’t mind being corrected when I’m wrong, but in this case, I feel like the customer should be given the benefit of the doubt, given the ambiguous language in the advertisement ($xxxx, plus taxes and «other fees»). My goal was to email multiple dealers to get the full scoop on the total cost, before deciding where to take my business, and the experience with Anna was the worst. She managed to make me feel bad about not totally understanding the full mechanics of how a deal was quoted on their website. Silly me! And I thought I was all grown up and finally ready to buy a car on my own! Turns out that I’m simply to dumb to comprehend the great deal they had for me.
In the end, someone else at another dealership got the commission, and gave me close to the dream deal I thought I initially had with Anna before she totally schooled me in car buying 101. Maybe she was struggling with personal issues at the time. YMMV. I will NEVER, EVER, set my foot at this dealership, or work with ANNA. EVER!

I’m giving 5 stars because Amin Khairy was very helpful to us! Some of the other workers did seem a little rude to the other customers but Amin was really cool!

AMIN YA MEAN! hahaha
So I was looking for a new car since my car had been declared a total loss. I went to all the other dealerships within 1 minute walking distance from each other and was not impressed. Plus the sales guys at some spots were complete Asses. So I shot over to hayward nissian where I was not harassed nor bothered. I actually had a chance to look around before I was even approached which was awesome because I didn’t feel like someone was pressuring me into anything. ***Tips to Sales Guys: Back the hell up and let us breathe. We need to see our options, bare with us and give us a minute*** Anyways, I was approached by Amin, he had such a laid back attitude that it just made my visit so great. I asked him about some of the vehicles and he assisted me to the best of his knowledge. I felt like I was talking to a family member and that’s what made it so comfortable. I did end up with the car I wanted, they ran numbers and actually hooked me up with a deal which was great. Also, Check online to see if they have any promotions going on. Print that sheet and take it with you, cause they are true to what they post. All in all I had an amazing visit and had the best car buying experience I’ve ever had. Thank you Hayward Nissian, but most of all thank you AMIN for taking care of me, not being an asshole, making sure everything went smooth, and for being so chill. I wish their were more salesmen like you!
All: Ask for Amin if you want the best Car Buying Experience!!!

I try not to be a jerk customer because I work in retail. That being said, the staff here were friendly to me, but I’m extremely frustrated that it’s taken them more than a month to deliver the SD card for my Nissan Leaf.
When I first purchased the car they told me they would give me the SD card. I went back a couple of days later to ask about it, and another staff member told me I would receive it.
I gave them the benefit of the doubt and waited a few weeks for the card to arrive in the mail, before I called again to ask about it. I was told that a note was left for the person responsible for ordering it (the loyalty manager).
I waited a week to hear back before calling them again only to find out the loyalty manager had never even heard of my case before, and she needed information before she could even order the card.
It should not take more than a month for an organization to inform you that they need more information to deliver goods and services when they have been requested multiple times and given the go-​round.
Please get your act together and spare future customers your incompetence.

Don’t come here… Had bad service in the past and avoid it as much as possible which is sad bc it’s the closest to me. Anyway, Joe in the service dept, who is not even proud enough to tell me his last name, is like a spoiled child and completely unprofessional. No customer service skills what so ever. To make a long story short, I had emergency and that was the only reason for me comin here otherwise I would’ve gladly gone back to Nissan in Sunnyvale… Needless to say, my goal was to find out if perhaps Sunnyvale made a mistake when I went there for my 60k maintenance bc my car was making a terrible noise… So after repeatedly tellin me to go to Nissan and me repeatedly saying I’m worried I could cause harm to myself or others and Nissan is Nissan and I should be able to go to any Nissan I choose…
He ends up saying «you know what I don’t want to see your car, get out of here.»
Wow, Joe, you got it, push customers away… Get this place shutdown or maybe new ownership, but let Joe find a new direction in life, something that he can hopefully feel comfortable in disclosing his last name, lol, amateur.

I had a positive experience buying a new car last month. Kaylee was very professional and did some major leg work to get the Altima that I wanted from Truecar. There were no surprises or games played. It was a very direct transaction. I was in and out fairly quick. I recommend getting your own financing and going through Truecar to avoid paying more. All in all, I am very happy with my purchase and experience.

Ok I was there last week trying to buy a 2016 Altima test drove the car everything was going great but until I meet Alex I believe he’s the «finance know it all» so they advertise the car for $ 18 000 but he was trying to get a loan for $ 25 000 so I was like, what??? Then his like I need more down payment because your trade is upside down which It wasn’t cause I check trade in value before I showed up at the dealership and it was about $ 11 000 and I owe 10 any way I offer them $ 2000 down them Alex goes and sent my application to five different banks which every bank pulls my credit then I get an alert from experian the they pull my credit 11 times are you kidding me 11 enquirers I was so upset that I walked out of there! so just be aware!

I purchased a Nissan Altima on 02−06−2016…I would just like to thank Amin Khairy!!!
I was nervous about making the purchase due to past experiences. I met many of the staff and there are a couple of women working there that are (shall I say) NOT an asset to the Hayward Nissan dealership. They were aggressive and attempted to take over the sale… I won’t bother to mention their names here, however, please beware.
Amin is such a nice guy — not the typical car salesman… as many cars as I’ve owned, this will be the FIRST time I would «definitely» go back and buy another car from him!!!
If you’re looking for a new Altima (Nissan) I got a F A N T A S T I C deal with Amin he is the best — he understands and knows ALL about the car. He programmed my bluetooth on the spot.
I would also like to thank «Mickey» for being kind, understanding and most of all respectful of my wishes.

My parents nd I went in today and Amin Khairy helped us nd he was wonderful. We bought a 2016 Nissan maxima nd he helped us get the price lower than Kelly blue book price. He worked side by side with his manager (tall white guy) who was also wonderful. He got us a good deal nd also offer to fix something in my Armada. Great customer service at this location and helps you get the best offer.

I hate to leave 1 star reviews but feel it absolutely necessary that people know what they may be walking into. Was greeted by Omar who actually was really nice and helpful but it was his manager (general manager or director of sales or something) who was not. Sadly I forgot his name b/​c his character and attitude was so awful.
Came in and knew exactly what we wanted model, trim, package and color. We had the numbers from TrueCar and was just looking for the dealer who had the right color and was taken here through the Nissan website. We were disappointed to find out that they didn’t have the car but it’s what came out of this manager’s mouth that was so special:
1) That number you gave us from TrueCar, you did it wrong. You gave us the wrong numbers, you didn’t include the premium package, it’s too low. (um, yes we did)
2) Do you even know the difference between an S model and SV model? (wow. yes, yes we do thanks)
3) I sell cars for a living OK? *The extra-​long death stare was a nice touch. It made me shiver a little. oh wait no it was just really cold that day.
4) Dublin Nissan will lie to you
5) I’m on the inside with Nissan, I get the first pick of all their cars before any other Nissan in the area. If you can’t get it through me you can’t get it.
6) How about if I can get you the best deal ever on the highest model? It’s a gift right? Then don’t you want to get the best one? (does that really work?)
7) It will cost $ 700 for us to bring the car from another dealer (strange how Dublin Nissan you know those liars? Did it for free)
So yeah that was extremely fun. Buying a car is not always an enjoyable experience but it shouldn’t be like this. Extra long stares with pursed lips? Really? NISSAN — Your homeboy has issues. I’m glad some people had 5 star reviews but definitely not today. Take your hard earned money that you saved elsewhere.

Horrible!!! Horrible attitude for customers!!!
Me and my husband went to Nissan Hayward to buy brand new Nissan Pathfinder Platinum. People who work there not interested about what they do, they don’t care at all. Sales man (his name is Hamin Ramedi) was rude with me, he talk to me like i’m piece of s***t…I brought 2 years old BMW 328I for trade in and after inspection he made bad comments about my car. I was mad, cause my BMW in great condition! Finally i got the worse deal ever! Come on guys! People… don’t go there.

Anna is as good as described in other reviews.
We have shopped around for a while and Anna kept communicating with us. She is very efficient and gave us the best price we can find for our new Leaf S.

We first started communicating with Hayward Nissan after I started using the True Car app. Let me just say that this app has Costco beat by thousands of dollars.
Singh contacted me by email and I informed him what we were looking for, a 2015 Nissan Versa. The style of car was up in the air. Then he let me know about a New 2014 Versa SL they had left… the last 2014… we checked it out, and it was LOADED! Navigation, power everything, back up camera, etc.
Singh was able to get it for us at the same price as the lower model 2015. Would definitely refer people to him specifically. Great experience! Will return again.

Beware of SNAKES!
These people are so dishonest. From the sales sharks, to the rude GM Alex, to the sneaky finance lady Faye, to the minions that go back and forth, whispering in corners as your deal is being drawn up, they provided me with a horrible experience that only got worst before it got better. I should have trusted my instincts and walked away the first time I felt the underhanded tactics at work, but unfortunately my daughter fell in love at first sight with her first car purchase, and there was no turning back. All I can say is don’t trust the words that come out of their mouths, because it means nothing! Liars lie! They will make you feel like you are their best buddy until you sign on the dotted line, and then they want nothing to do with you and will make you feel like it was your bad that you «misunderstood» what they were saying. They even went as far as swapping out the buyers guide page that was hanging on the window of the car and indicated a limited-​warranty, with a hand written one that they drew up and threw into the envelope with my contract stating the car was «As-​Is» without me knowing. Even folded it up and taped it to the back of the contract! Luckily I took a picture of it before it mysteriously disappeared and got switched with a handwritten substitute.
Spend time to read every single part of your contract before you sign it even if they are telling you what the page that you are signing says. Trust me, they will lie to you and switch out paperwork, which is what they did to us. Please read everything or you’ll be sorry.

Just going by the star rankings, this seems appropriate. I went in looking for a used Nissan Leaf. I was ready to buy that day if I wasn’t getting screwed and let’s just say I didn’t buy there.
1. They only let us drive the car around the block. Not even 5 minutes in the car and they wanted us to come inside and start signing paperwork.
2. Then when we told them we wanted to check out a different Leaf on the lot, they didn’t want us to actually look at it. They just told us «it is just the same as the other one and there is no need to actually drive it,» as they directed us inside so we could start the paperwork.
3. As usual, they were pushing us that «today only» the car is priced at $ 13,000 from $ 14,000. I told them that for the car we wanted, after insisting that we drive it first that we were willing to do $ 12,000. He literally laughed and told me that there is «no way» I could get the car for $ 12,000.
4. So we walked away pissed as hell at all of their typical polyester clad used car salesman antics. We ended up buying one with half the miles and exactly what we wanted for $ 9,500 from another dealer.
So they were right… We could not find it for $ 12,000 any place else. We found it for $ 9,500. I will never ever, ever, ever step foot into this place again. Nor would I advise any self respecting buyer to go there.
Sorry guys… you suck!!!

About a week ago I went in with my dad to search for a used car, seeing as how it would be my first. What I got, however, was so much more than I expected ! I ended up leaving with a brand new 2015 Nissan Rogue select in platinum.
The workers were so very helpful and kind. I see that some other reviews would say otherwise, but this is just based off of my personal experience there. I can’t specifically remember our salesman’s name, but I think it was Jose. We went to a lot of dealerships that day, so I have a lot of names in my head right now. Regardless, the purchasing and service was very easy and it was a good experience overall.
I took off one star because after all the money transaction was done, my dad and I still ended up waiting for about an hour because there was some issues with the detailing guys not being there so they filled up and washed the car elsewhere, then brought it back.