Hurtado Brothers Carpet Cleaning

I feel like the people who did my carpets did not even use a shampoo or detergent, it did smell better and carpet did look more fluffy but as soon as they left and a couple hours later my carpet looked exactly the same as it did when they started, I’m being nice just giving them 2 stars. The employee looked as if he did not want to clean it since I was quoted such a low price and I was on the third floor l. I still tipped him quite well but work quality was very poor.

My family has been using there service for years and they have always done an excellent job. Fast and diligent work.

We have used this family business for many years with complete satisfaction. They came one time within an hour when we needed help due to a family illness.
Most recently they were here yesterday and were in and out within an hour. I asked them to get it as dry as possible and although they finished around 2:15 pm, everything was almost totally dry by this morning!

Best service and the quickest response. I called to schedule an appointment and they scheduled me the same day. Great JOB

I got to say, even so their response time was great, (from the time I called they were able to schedule me for the next morning) which is great specially when you are moving and want to make sure you arrive to a nice clean environment.
However their customer service, well that’s when everything went down hill.
I was schedule for 10 am they showed up @12:00 that’s 2 hours late !! I would understand 10 even 15 min late but 2 hours late !! What’s worst never did I get a single phone notifying me the delay!
I made approx 7 phone calls to finally get an answer from their office to let me know they’ll get a different crew to come.
When they crew finally showed up, they were actually pretty nice, and they walked around and got right to it. Unfortunately it seemed they didn’t have they correct equipment since they weren’t schedule for my appointment.
Over all the worked performed was decent but their customer service was not great.
If i am in need of this type of service, i would certainly look for someone else.

Good and reliable company. Very fair price.

Great in-​person service. Worked quickly and was done early. Carpets looked great afterwards. The lose a star because they showed up 40 minutes late for the appointment. I called after 20 minutes and the gentleman said «Oh, I have you down for tomorrow».
I know for a fact that I had the date and time correctly noted.

After dealing with the rudeness and overpricing of Premier Cleaning Carpet Care (see separate review), Hurtado Brothers was a breath of fresh air. They were polite, did a great job, and at very good prices. I highly recommend them and will be using them again!

Great service, nice and funny. Super fast and helped me with an odd job for free! Can’t wait to use again.

I can’t say enough wonderful things about this company,!! their response time, their professionalism, and their crew are outstanding!
My apartment flooded last week for the 7^th time and thank goodness the property management contracts this company.
It is a difficult emotional thing to go through (flooding) especially 7 times. But this company makes this stressful inconvenient situation bearable!
I have already thanked management for their prompt kind service. And I just want to post this review to also let them know how much I appreciate what they did for me.
Thank you Hurtado Brothers Carpets!

I called them this morning around 8am or so highly irritated with the smell that I couldn’t get rid of no matter how much I tried and they were at my place just before 10 and done by 10:30… My mattress is now spotless and it smells amazing!!!
I am very impressed with there quickness all the way around, thoroughness and cleanliness!!! You guys are awesome and I would recommend this company to anyone!!!

So I just got my carpet cleaned out by them and they did an amazing job. I searched for them on Unilocal,read the reviews and decided to give them a call. I booked my appointment for 8am and by 7:57am, they were knocking on my door. They steam cleaned the room and even cleaned the small area in front of my kitchen. They did a very good job. I though with steam cleaning the carpet doesn’t get wet but I might be wrong. My carpet is a bit wet and he said it would take 24 to 48 hours to dry completely and to leave the door and windows open.
I would definitely recommend them. I wish I had taken a before picture to show how gross the carpet was looking. Putting only the after cleaned carpet pictures doesn’t say enough about how good of a job that was done.

We have used Hurtado Brothers Carpet Cleaning for many years for our home, as well as for rentals we have. We have never, ever had a complaint with them. Their work is excellent. Their staff is professional, polite, knowledgeable and extremely careful. Whether I’ve talked to the office staff or the carpet cleaners themselves, I have been treated with respect. This company is also so accommodating that it’s hard to believe there are still business people who are so customer service oriented. We would never hesitate to recommend Hurtado Carpet Cleaning.

They cleaned my carpet a month ago and did a great job. They were also fast to clean 3 rooms. They were able to get gum that was stuck on the floor for a couple months so fast. I would definitely call them again when I need my carpets cleaned. Also very affordable compared to other popular known carpet cleaner companies. They also travel to a lot of places around the Bay Area. Before they came to me they were coming from San Mateo and after me they were heading to San Jose. So even though you might not be from Hayward they are able to provide services around the Bay which is good to know.

They came and cleaned my carpet yesterday evening and did a phenomenal job. Cleaned my entire apartment in less than 30 minutes and were able to accommodate my 11^th hour appointment request. The guys are very professional and pleasant. I will use this company again to have my carpet cleaned in my home again.

My carpets were embarrassing, I decided this morning I needed to get my carpet cleaned and after searching Unilocal and reading about 20 reviews. I decided to call Hurtado Brothers. At 830am I made the call at 10am I had an appointment, my carpets were ugly I’m renting and seriously considered buying new carpet. The staff was friendly, very courteous from the moment I made the initial call. I’m taking the time to write this review, because it’s well deserved.
My carpets are fantastic, fantastic, fantastic I’m impressed, I didn’t believe they could look so good, I have already given a referral. I was told because my carpets were soiled I should get the brush, and I agreed. My carpets are beautiful xoxoxo
Sincerely Shonda P

I asked the San Lorenzo Community FB page for a recommendation on a carpet cleaning company, and Hurtado Brothers was mentioned several times. I called for a last minute next day appointment (day before Thanksgiving!) and I was accommodated! We got our living room carpet cleaned for $ 50 (Thanksgiving Day special) and even got our couch cushions spot cleaned. Diego and Mauricio did an excellent job! My carpet looked brand new, and it smelled so fresh. I absolutely recommend Hurtado Brothers, and will definitely be a repeat customer!

Hurtado brothers are wonderful! My family have used them for YEARS and they have maintained excellence.
I have a dog and they make sure to spot treat any soiled areas. when they leave my carpet always looks crisp and new. I would recommend them to anyone in a heart beat.

I have used this company for over 25 years. They are a family owed business. I simply love, love their work! I love their professionalism, promptness, pricing and their timely manner in getting the job done. I don’t have to shut down my whole day just to get my carpet cleaned. My carpet looks like new when they leave. My whole family uses them now, as well as all my friends. I teach for Oakland and I use them for my classroom carpets. It’s affordable enough that I can do it without having a fundraiser. Lol
Needless to say I will use them as long as I have carpet. They are a staple in my roledex. Lol

They did a great job on cleaning my carpets and pet stains. They arrived very quick and took about 1 hour to finish a 900 sq ft apt. Most of the stains came out which im pleased with. No additional smells. They worked together and worked pretty fast, one person spraying one person cleaning.
Only thing is they quoted us for $ 65 flat knowing we have a 900 sq ft apt, but when they arrived they did try to say there were extras (not for the stains but for the size). So we did end up paying 70 $ for the job, an extra $ 5 after the quote. Otherwise it wouldve been 5 stars.