Innovative Limousine Service

DELAYED POST
This has been an interesting experience. To begin, I have received okay service in the past… I emphasize just okay. My most recent experience prompted me to write a review warning others of the disappointment and poor service I received.
I ordered a limo one way from SFO to Concord. I was quoted $ 156 (including CC fee) plus he added a comp. bottle of champagne. Sounded great!
Unfortunately, it didn’t work out that way. When I arrived at the airport, I did not receive a phone call or text to say the driver was either on his way or waiting. That wasn’t a horrible thing, but a bad start. I decided to call Vinny (the guy in the office I booked with) and he said there was a maintenance problem with the 10 PAX limo I had ordered and booked 2 months ago.
I’m not sure if they only have one limo, because he said he was NOT sending a replacement limo. Instead he was sending an Escalade with 22″ rims.
In addition to this change, he said he was now going to charge me $ 269 instead of the original price we agreed upon. When I complained, he said that the Limos have bad gas mileage and the price he gave me wasn’t enough for him to make a profit. Also, he pointed out the SUV was worth more money than the stretch limo and I should be happy with his «upgrade». I told him I didn’t think the price of the car made a difference. I just wanted what I ordered and what was on the contract he emailed me.
This is not a way to run a business. This was a bait and switch scam.
I got home and my credit card was charged for $ 216 (apparently he discounted the inflated price he had come up with from $ 269). That was AFTER I tipped the driver $ 40. Geez!
The driver, Micheal, arrived and he was courteous and seemed nice. He offered us a glass of champagne on the way home, but we were too tired and annoyed to accept. I can’t blame him for what his boss did to the clients.
For $ 60, Vinny can keep the extra money he charged me and I learned a valuable lesson…
DON’T BOOK WITH INNOVATIVE LIMOUSINE

Thank you for the great evening. Our driver was very professional and very friendly. He was accomodating and did not make us feel rushed. I will recommend your service and definately use you again whenever we need limo service. Thanks!!!