MMAB Appliance

I am a very pleased and happy customer I give this company a thumbs up, Mona’s customer service over the phone was amazing and the gentleman Billy that came here showed the same great customer service thank so very much greatly appreciated!

I was calling them appointment for a service on my oven. Customer service was very very rude, I would never spend a penny on this company. I check them out on Unilocal and they had a very bad review wonder why OMG. The only couple of ppl gave them 5 stars maybe that’s their family. If I could give them zero star I would. Terrible business, that lady should not work as a customer service, else this company soon to be shutdown.

Old Republic Home Protection (ORHP) sent out MMAB Appliance after another vendor was there to fix the dishwasher several times over the last few months and was unable to fix it… after getting frustrated with THAT vendor, ORHP sent another vendor, MMAB Appliance, to do repairs with quick and excellent results. Here is the review I received from my tenant:
«I was here while the technician was working on it. He ran the washer with the hose draining into the sink and showed me how slow it was. He replaced the long back rubber hose that connected to some pipe with a very narrow copper tube. He replaced it with a shorter, wider diameter plastic hose, the kind he says that professional installers use for dishwashers; it will never kink. He ran the dishwasher and let the water drain into the sink to show me the difference: this time it drained at a good speed. Finally, he connected everything back up and ran the rinse cycle and waited for it to completely drain before he left. He knew if that worked, the whole dishwasher cycle would work. I have a good feeling about this and will keep a watchful eye over the next couple of weeks.
He said the problem with the long rubber hose was that it was too flexible and probably did kink behind the washer, even if it was just changed. Aggravating the problem was the very narrow copper tube used to connect something.
I am not sure why the original appliance vendor that Old Republic sent out could not figure it out. This guy knew what the issue was right away and did not even have to pull out the dishwasher.
This technician, Billy, was very polite and concerned about me understanding what the real problem was. He also took the time to show me how to fill the dishwasher with „rinse aid“ and told me to drop the dish-​washing tablet near the base of the door before closing it instead of putting the tablet into the dispenser. He says that the dispenser does not drop the tablet until half way through the wash cycle, so your dishes don’t get as clean.
If we ever have any dishwasher issues, this is the vendor to use!»

We have our warranty company dispatch MMAB to repair our washer. They called us informing the tech was on his way and within minutes he showed up (Billy). He is courteous, thorough, and very experienced and immediately pointed out the problem and provided the solution. Advised us the leadtime for spare to arrive and the time to fix it afterward. We do not need to worry about anything. Terrific service! Thumb up!

Outrageous! Do not deal with this business, even if your life counts on it! They threaten you over the phone, and CURSE you out!!! I am not the only one with this type of complaint, read past Unilocal reviews. I can’t believe they are still in business! The guy thinks he can curse you out and threaten you and get away with it. Do not deal with them! He also wanted to come take my washer out of my house to fix it. Since when are appliances removed out of the customers houses to be worked on! What if he damages it, or does something else and blames it on you. This company is a scam and shame on Home Depot for having their customers deal with this company!

«Latest Review on this ‘Company’: I read the negative reviews regarding this company and was apprehensive at first. The only good reviews revolved around Billy the technician and I was relieved when he arrived. And as the previous positive posters had mentioned, Billy was a professional. He knew what he was doing and luckily for me, even had the part needed for the job. He quality tested his work to make sure everything was ok. All in all a good experience.»
… Billy??? This was his second visit… the MOST ARROGANT technician that we’ve experienced. Just a plain question of what was wrong with the appliance… he blubbered a question/​answer that is borderline disrespectful. We have a senior and my daughter was just as STUNNED with his answer… he check the model /​SN number and was looking for the check… We provided a feedback to the warranty company about his behavior… Billy being GOOD is devoid of a civilized simple answer…“what was wrong with the appliance /​what can be done…“SAVE your energy… ask someone else to do repair on your appliance… even if you pay more $$…what COST is your health and additional stress… not worth it…

ZERO STARS. all the reviews are right horrible customer service. The guy gave me a timeframe between noon and 5 PM he said he will give me a call and let me know when he was coming by. I missed his phone call by 30 mins and he said the driver decided to go to my place and now I called him back and that I had to reschedule for after the weekend.
this gentleman not only cursed at me but also was very unprofessional and handling the situation.
DO NOT GIVE THIS COMPANY BUSINESS.

Wow! What a horrible experience! HomeGuard placed an order for my trash compactor to be repaired7 Two weeks later I called HomeGuard that referred me to call MMAB with a work order number for my request.
The person answering the phone was rude from the beginning. He did not war to listen to me, told me not to call until he calls me back. Because he was giving me an attitude and spoke to me with a raised voice, I asked him to calm down. He started practically dreaming at me telling me to calm down. Now, I will be asking HomeGuard to place my order with a different company.

We too got suckered into buying a home warranty from the horrible Home Guard. In the rare event that anything is actually covered by the warranty, the service provider they send invariably has the worst Unilocal ratings. Though it took Home Guard a long time to activate this call, we had great phone communication from MMAB, and the technician arrived during the specified window — today, the day of the big storm.
Unfortunately, all the technician did was give me attitude, telling me our freezer was filled with frost because I left the door open (!). When I pointed out the wooden shelf we lean against the freezer to keep it from opening on its own and asked about my options, he said, «You’re arguing with the wrong person.» I called my husband over to deal with him, and the guy became courteous (guess he’s one of those) but still didn’t do a lick of work, leaving us $ 60 poorer, with a freezer full of frost and freezer-​burned food.

The person answering calls sounds every bit like the owner. What a joke for running business, maybe depending on how profitable the service call is.
My Zepher range hood went bad and the company referred me to his service for repair. I called, a week after that. He said «you don’t need to call because we are waiting for the parts.»
Three weeks passed, and I got so tired of waiting. So I called again. He said «I left you a message and since you did not return my call, I returned the part.» «now you need to call the company again»… «you were upset last time when you called, so I figured you won’t be happy anyway».
I’ve never got any message from him. Pretty good lier ru running business in this era in Bay Area!
And what can I do other than reporting to Zepher and request removal of this guy form their local repair service list.

Our home warranty submitted a request to service our refrigerator through MMAB Appliance so I checked the reviews to see what type of company I would be dealing with. Very little reviews were posted, and it consisted of good and bad reviews. The great reviews involved their service technician Billy, so when the front doorbell rang and I swung open the door, nine month baby in hand, and saw sewn on the work shirt the name Billy I was ecstatic. To my surprise Billy mentioned he had been to my house years ago to service our washing machine which I quickly recalled after because the experience then was very positive.
So today Billy worked our refrigerator/​freezer as it was no longer cooling and as an added bonus he also repaired the water dispenser that started leaking 2 years ago and the water had been shut off because we didn’t use it. He had all the parts he needed to make the repairs in his work vehicle and was able fix today. During the repairs my daughter was very interested in what Billy was doing behind the refrigerator so I walk over with Rose and watched as he quickly replaced the two faulty parts and at the same time he engaged and met her curiosity which was very kind of him. He then patiently explained to me the best way to remove the front bottom grill so I could access below the unit to vacuum out clumps of dog fur from our «German Shedders» plus told me about
so I could replace the water catch tray that sits below dispenser that my boy Maxwell decided was the perfect doggy chew toy.
Thanks Billy for the excellent service visit!
As for the reviews regarding not getting a call back. My home warranty sent out a service request yesterday at 12:00 noon and I waited for an hour and a half because they could have been out for lunch before I tried to contact MMAB Appliance to see if they got the service request that was sent. I got their voicemail and left my name, contact info. and reason for calling and did not get a response back until 4:30 pm and was then given an appointment window for a Saturday next day from 8:00 to 12:00. I also got a call the day of from the office when Billy was on his way and who arrived by 9:00.
Albeit our service request was placed under my wife’s last name which is different then mine and they had an old cell phone number that belonged to my wife. Still I was expecting a call from them as my home warranty asked which number was best to use and I told them my number would be best.
Overall I still will rate them 5 stars for the service provided by Billy. I work for a diagnostic company whose readings are used in a STAT environments in hospitals and I’m very familiar with having to service down instruments and downtime. My fridge was repaired in under 24 hours and I don’t have to spend any more money on a new refrigerator except for a $ 60 trades fee so I am very happy with there service.

BILLY IS THE BEST! Bought a house with home warranty and had horrible experience with another company handling a different repair… so, was way skeptical. Billy showed up ON TIME and was READY to help. He quickly assessed the situation, ordered the new garage door opener and scheduled the next appointment. On install day, Billy brought the correct equipment, installed it and cleaned his work area. Three months later when the unit needed a tiny tweak, I called and Billy agreed to pop over – that day! Pretty unheard of with service companies. He was friendly and within 10 minutes was done. DO NOT HESITATE to use this company. Dumbfounded how others have had bad experience. Make sure you ASK FOR BILLY!

HORRIBLE service company. The warranty company sent this guy over and they took more than 10 days to schedule the appointment and come over. Finally, when the technician came over, he said that the problem was with the gas line and that we should call PG&E immediately. We called PG&E and they promptly came over in 30 minutes, checked everything and said that it was all okay. I called MMAB and the PG&E guy spoke to him, and the person on the phone was just plain rude to him and hung up on him. I called MMAB back and the guy was shouting at me and hung up on me. Absolutely ridiculous and the best was he said that I was not his customer!!! Wow, I cannot imagine how these guys get busines!!! I would have given zero stars if I could.

HORRIBLE service company working with an equally HORRIBLE home warranty company, Home Guard.
MMAB did a shoddy repair of my trash compactor as part of my home warranty, so I had to schedule service again for a 4-​hour window today, October 27, 2012. No one had called or shown up with 30 minutes left in the window, so I called the home warranty company. They contacted MMAB’s technician, who claimed that they had been trying to call me all morning. Once connected to the technician, he proceeded to LIE and say that I wasn’t on their schedule, that they’d never tried to call me, and that they wouldn’t be coming to service my appliance. No apology nor orientation toward acceptable customer service, just a «no, you’re wrong.»
Terrible attitude! Will not allow them to touch my kitchen appliances again. Will not be renewing expensive home warranty with Home Guard either.

Our experience was nothing like the other reviews showing up here. Thr ice-​maker in our Kitchen-​Aide refrigerator died on us, and on the recommendation of a friend of ours whose opinion we respect (C.Williams, who operates his own plumbing business out of Hayward) we called Billy Montgomery out of MMAB appliance. It was the weekend but Billy came out himself within an hour and a half, bringing along the necessary replacement unit that he was able to install within 20 minutes.
We found him to be courteous and professional, the cost was minimal, and the replacement unit installed has worked perfectly from the start. We give them 4 stars rather than 5 simply because we never give 5 stars (everyone always has to strive to do better no matter what).

Great service. MMAB came recommended to me and i called and got a 4 hour window for the next day to repair my ice maker. i had to leave the house for about 15 minutes and yes, Murphy’s Law kicked in and Billy showed up. He left a tag on the door. i called the office again and Mark said Billy was on his way to Southern Alameda County, but he called him on the radio anyway and found he was just leaving Oakland. Billy stopped by again and knew the problem right away. He had a new replacement unit on the truck and fixed our problem. Billy was very pleasant and I real appreciated the effort put forth in coming back the same day. Their service call fee is applied to any repairs and he gave us a Senior Discount as well. We are very pleased and would highly remommend MMAB to anyone in the future.

I’ve used this company twice and both times received excellent and knowledgeable service. The driver, Billy, was very personable and efficient. I appreciated the suggestions on how best to take care of my appliances and what I should do to keep them running smoothly. The first time he came out, he repaired my dryer. The clothes weren’t drying and he went out to his truck and retrieved the necessary parts and within a few minutes my dryer was back in action. I told him I was contemplating buying a new dryer and thought about getting one of those front loaders. I appreciated his thoughts on the front loaders and felt that with him being a repairman he would be most knowledgeable on the problems with front loaders vs top loaders. The second time he came out, he repaired my microwave which was making a funny sound and not heating. When I called, the dispatcher asked me what type of noise it was making. When I told him, he said he felt like he knew what the problem was and would have to order a part. He called a week later after the part arrived and said he would send out the technician the next day. Once the technician arrived, it was the same one who came out before. He remembered me and I remembered him so I felt very comfortable with him and allowing him in my home. Again, I received top notch service and the part was exactly what was needed to get my microwave heating again. I plan to continue to use this company and next time I will request Billy by name since I’ve consistently received excellent service from him.

Just had an MMAB repairman come by to fix my refrigerator. He was very personable and professional. Let me know what exactly had gone wrong with the appliance, as well as how to recognize symptoms should the problem eventually return. Fixed the problem quickly.
The 4 hour appointment window was not ideal, but that seems pretty standard for this type of thing.
I don’t have a tremendous amount of experience with appliance repair companies, but MMAB didn’t leave much room for complaint.

We just had the repairman come here. We have a five year-​old Sears warranty contract on a four year old refrigerator. Sears at first tried to tell us our warranty wasn’t valid. We stayed after them and they relented and sent out MMAB Appliance to take care of the problem, which was a door which didn’t close properly and a drainage problem from the freezer. The repairman stated nearly as soon as I told him about the problem that the door was not what he was sent here to fix, although I knew differently. As it was, the door was also the drainage problem as it caused frost on the bottom of the freezer which then would melt. He argued with me about what I should have done as soon as we got the refrigerator and I explained to him that we had booked a maintenance person to examine it and they didn’t show up. I don’t believe the no show was MMAB, but anyway, this guy couldn’t stop telling me what he would have done and so forth. He wound up adjusting the door, and I thanked him. I tried to make nice with him by telling him that we had a history with Sears about the refrigerator and he started telling me what he would have done again. I told him that if we should stop talking about it if he was going to keep that up. He left in a huff, muttering under his breath.
I have to say it’s better than a person not even showing up and it’s also better than a person showing up and not having the knowledge (or tools) to fix it. We’ve had that a lot from Sears lately. I’ll never buy an appliance from them again… but I can’t say this wasn’t a very unpleasant experience.
I’ve never had that happen with an appliance repairman before and if I have a choice, I’d never thinking of patronizing this business again. I appreciate that he got the work done and tried to let him know, but he just had to get his rude remarks in.

Literally the company never called me once. Not when the work order was given to them by our insurance company, and not when they said they would «call me back» with a day that worked the following week.
I completely understood they could not come earlier on a Saturday, I did not understand why they couldn’t 1. return my call with another time as promised, 2. come earlier or later on another day, and 3. speak to me in a professional manner. Looks like I’m not the only customer who’s received this kind of treatment from MMAB. Enough said.