Orkin Exterminating Co

Our problems are the same as everyone else here. Billing us after several attempts to cancel, re-​using a check with our routing # from the bank without our authorization. BEWARE. I cannot believe this guy Ken is still in business. What a scam and we still have spiders — such a complete waste of time.

The gentleman that provided our service was great, however the customer service & billing was reprehensible. After multiple months of double billing & 3 months of trying to cancel the service only to have them continue to bill & deny the cancellation, a customer service rep called my husband & demanded my mother’s phone number, when he declined to give it to her, she found it on her own & called my mom out of the blue! Ten minutes earlier my husband had paid the bill in full (which was not overdue) and once again cancelled the account, yet this woman tried to charge my mother for the same services she’d just collected payment on! She then tried to collect payment for 3 months of another service which she claimed were overdue, while admitting that my mom’s credit card had been over charged for that same service!!! Feeling crazy yet? Save yourself a trip to the looney bin & call another service. A pest control company should alleviate stress not add to it.

It’s not often that I take time out of my day to write a negative review, but these guys are the real deal… Total clowns.
I had a skunk under my house that I identified face to face. I called these guys based upon their guarantee that they would get rid of the pest and come back for free if the pest ever returns (it states this clearly on their answering system). I was quoted $ 450 up front. Ugh… but it is a skunk and I sure didn’t want to deal with it myself. I figured Orkin is a big company and should do a decent job.
The tech, Raj, was nice. He called and rescheduled the first appointment because he couldn’t make it on time, but he was on time for the second appointment. He set a trap and checked the next day. No dice… So he re-​set it in a different spot. Again, no dice… This went on for a week. He also identified the point of entry as a hole around a hose bib that was clearly too small for a skunk. Maybe a mouse, but not a skunk.
One day I came home and the trap was gone. I called Raj and left him a voice mail which was not returned. I then called the office and asked for a manager, who was in a meeting. I left him a message that was never returned.
I closed off the hole that Raj identified and sure enough… The skunk was still coming and going.
Long story short… I bought my own trap and did a little online research. Apparently skunks like marshmellows. After two days I had caught the skunk. I called Orkin again to see if they would get rid of the skunk that I caught. I figured that was only fair since they had billed me $ 450 and not provided any type of solution for me.
Once again… No dice. I left a message with the operator and was told that the manager would get back to me. Nothing…
Anyway, I guess I’ll be testing my credit card company out. I’m going to see if they can reverse the charges. What a joke.

Do not hire this branch of orkin. The customer service it’s crappy. The manager ken needs to work on his customer service skills. Two miss appointments and they sent a tech to my house twice that I aksed not to return after his first visit. All after ina three month period. BEWARE

Had mice on Christmas Eve and droppings. They came out 2 days later since most all was closed during holidays. However all they did was set glue traps and refused any clean up and I am pregnant so I was very upset! The tech has come out 4 times and just resets the traps that have not caught a single mouse and then leaves. I am requesting a refund! I have done more with my high frequency devices and peppermint oil. I got more help from some customers at Home Depot than Orkin and definitely not concerned about my well being. I am calling Patriot Pest Control as they got 5 stars!

I’m not entirely sure which Orkin office our services were contracted through. But I believe the bill had said this one.
The tech was very friendly and did his job as specified.
It came to the point where we had to cancel service. About 4 months ago, we called and informed the employee that picked up to phone that we wished to cancel. Of course they tried to convince us to keep the service, but to our understanding they cancelled the services.
Then the tech came again to our house on schedule as if nothing had changed. We called again an inquired about our cancellation. The tech came again on what would have been the next scheduled service. Now we had a running balance. They told us that we should enroll in their auto-​debit system. We had, by this time, told them at least twice that we wished to cancel the service.
Then, we were told the cancellation needed to be in writing. This was after calling a corporate number. So, we mailed in the next bill we got from the service tech who was still coming out to our house and wrote that our service needed to be cancelled. (The way the cancellation had to be in writing was not specified, not surprising as they hadn’t specified that in needed to be in writing in the first place.)
The tech came again. Another bill was left. Each time the tech came out it was about $ 80. So let’s say the company squeezed $ 240 or more out of us to date from the first time we expressed that we wanted to cancel. Called again this morning. Told that our service was indeed cancelled and our balance is zeroed out. Yeah, we’ll see about that.
I’ll take a second look and make sure that this was the correct office. But in the meantime, make sure your cancellation is in writing folks!
(reading other consumer reviews on the internet, It may be that cancellation has to be written one month in advance. This was NEVER elaborated to us.)

I called several exterminators before deciding on Orkin. One company didn’t show up. Another company sent out a guy who acted just like a used car salesman. He said that I had termites (I knew that!), measured the house without inspecting anything else and even did the used car stunt of calling his manager to get a lower price.
When Anna from Orkin came out, at first, I was skeptical. Anna carefully inspected the damage. She correctly identified that there were two types of termites involved (I checked the UC Davis site), found a termite in a spider web on the house next door, and throughly inspected my house. The people who came out to do the treatment were equally thorough and they were careful and cautious not to cause any problems. And they were the same price as the guy who had to call his manager.
I would highly recommend them!

My husband had to call two times and still no response… we’re calling Critter Control instead! 1−800-CRITTER