P.W. Stephens Environmental, Inc

Our tenants were displaced for over a week living outside their home to a hotel. We needed clear details from the people working such as timelines, or details of their scope of work. This company delegates some of that work to another company, which adds to the confusion.
Today, I called Steve to confirm that they were supposed to finish tomorrow. Do the people in this company don’t even communicate with one another within their own company? Steve didn’t tell me he transferred this assignment to another person in the company and said I had to reschedule for plastic removal and that they had no access to my home or my tenants’ contact. This guy has a horrible attitude and hung up on me before I had my say. Contact information was something I had already provided multiple times. To add to the problem, the new person who is responsible is hard to contact and couldn’t be reached all day.
As a landlord, I have to consider multiple issues and being properly notified regarding scope and timeline of work is critical to my job.
— The cost of the delays means more money out of my pocket.
— The displacement of my tenants, of which the cost is immeasurable.
This guy doesn’t care about his clients’ perspective. Instead of taking responsibility, he would rather I take it out on another guy. This is bad attitude combined with a lack of understanding.

I am a heating contractor in the south bay, and have used Steve and his people at P.W. Stephens for many years. I have included them as a sub-​contractor as part of my work and have referred them directly to my customers. I have never once received a negative report. Have always been easy to work with.

This company is worse of the worse. Do not do business with them. I had water damage in my house and they came out to remove some asbestos from the residence. While removing the asbestos they damaged some of my property and refused to fix it. Terrible customer service. To this date I have not received reimbursement from them. Bad business all together. Everyone that I spoke with on the phone were rude.
Shady business