Round Table Pizza

Horrible service… They gave us a different order, and when I went back to replace it, the cashier sent me off without even noticing that I overplayed for the first pizza they wrongfully gave me. Since they «were not able» to refund my money, they just gave me the option of a Pepsi… Which probably still doesn’t equal the same amount I should’ve got back.

I ordered for the pick up time at 5:30 got here at 5:40 n they say I still need to wait 15mins!!! I’m so mad it’s like I should hav ordered it for 5 o’clock not even let me hav a drink for the wait or discount on for an future order. I love the pizza here n when they do the special for Maui Zaui but to wait for my ordered even longer is very frustrating

I will never give another dime to this place, despite it being conveniently next to my gym. On 06÷10÷16 at 6 pm I ordered a pizza with «light sauce» and when I got it, 20 minutes after they said it would be done, it literally had nearly a half-​inch of sauce above the entire crust. I showed it to the girl working and despite it being obviously overloaded with sauce she told me that was light sauce. Even when I said I’ve been eating Round Table for 25 years and I know that is beyond even normal sauce, she told me I was wrong and would not admit that they screwed up, and would only fix it so long as I understood that they made it correctly. On top of that my garlic twists were cold, evidently being made when I ordered the food, 30 minutes prior to the pizza being thrown in the oven. Horrible customer service for one of the most expensive pizza establishments around. Never again. The pizza went in the garbage, I wasted $ 16, but a valuable life lesson was learned. Never another dime.

We ordered a pizza for delivery on a Friday evening giving ourselves a hour or so for delivery. After placing the order I received a confirmation email at 7:42pm that the pizza would be delivered by 8:26pm. At 9pm we still didn’t have a pizza so I called to find out when it would be delivered. They placed me on hold and hung up on me twice before I asked to speak to a manager. While on hold for a manager, they hung up again. Now I’m getting mad! Finally reached the manager and she tells me that the driver had been to my home at 8:30 when they hadn’t. Then she said they just received the order at 8:26pm. Then she said the driver was out and on her way to deliver my pizza. I told her I didn’t want a cold pizza that had been sitting around for an hour. My pizza was delivered cold around 9:40. I would have sent it back but the driver didn’t even come to the door my roommate was out walking the dog and she gave it to him. She doesn’t know us! She didn’t know if he lived here or not. I called the manager back and was told she was out delivering pizza. Really! Never again. We had to heat it in the oven to be able to eat it. Round Table is not what it used to be. Get mature managers that knows how to manage a store!

I ordered by phone and requested for a delivery but the cashier i spoke with is rude. She is rushing me to process the payment eventhough i told her to hold on for a second while im getting my card. I told her if she is rushing coz it looks like she is and she answered me back that there is also a customer infront of her waiting. And i told her and how about me am i not a customer??? Then she keeps repeating the reason is because there is also a customer in front of her. When we are done with the payment i asked for her name and she acted like she didnt hear me. I asked her three times until she hanged up the phone! Very very rude and poor phone customer service.
PS waiting time for delivery as what she said is 1 hour.

They have the BEST salad bar I really enjoy coming here with my friends and family the customer service always great and helpful. The place is really clean and the salad always fresh I don’t really have any ANY complain coming here Bc the staff are really cool. They greet us when coming inside making you feel welcomed it could be a little crowded when there is games but other than that everything is GREAT! Thank you Vanessa and her staff for being so nice

It’s a Tuesday night and I ordered my pizza at 6:45 and it is now 8:34 and I still don’t have my pizza! Wtf!!!

Another try at this place and oh my… The prices are insane for what you get… I’m sorry a small specialty pizza is $ 18 WTF?! And let’s discuss the ridiculous service. Absolutely disengaged from the customer, no people skills… and rude.
I seriously don’t know how I came back to this place. I paid $ 62. for two medium and one small pizza — at these prices I expect a table cloth, a waiter and atmosphere. Done, no more!

Never order delivery!
Placed my order at 6:25 pm, it is now 8:20 pm and no pizza has been delivered. Called in at 7:45 and the driver left for delivery at «7:11» seriously?! Never again.

The pizza is usually great here. They are a little skimpy on the toppings when it comes to the buffet pizza. I wish they offered more deals and coupons. The pizza has always been more on the pricey end but always tastes great.

I’m only writing this review because I’ve continue to give this location chance after chance and they continue to disappoint. I’m obsessed with the veggie gourmet but the service and the way this location is ran is unprofessional and very inconvenient.
Ordered pick up twice, both times been told a 25 min wait. I get there 30 mins later and still waiting 15+ minutes. I am waiting an additional 25 mins as I write this when I was told my pizza would be done at 630!
Ordered delivery once, order said 55 – 65 min wait time, an hour and half later I have to call to see what the heck is up. Took 5 minutes just to find my order in the system. THEN to tell me they are behind and the order will b sent out in 10 minutes. And to top it off there was hair in the pizza but we had no car to drive it back nor the energy!
This location needs to hire better efficient people who can give accurate timings and get orders in and out. So disappointed to have given up on this location!
Still sitting here waiting after 30 mins! Lol

Do yourself a favor don’t ever order online for pickup, wouldn’t even call. Both times the order was said to be ready in 30 minutes, I arrive at the 30 minute mark, and literally wait another 40 minutes, being told every 10 minutes «it’s almost ready» over and over. Why make a promise to be ready, and don’t? Don’t have that option if it’s too hard to accomplish

Came here for the ALL-​YOU-​CAN-​EAT-​BUFFET.
Tuesday’s 5p-​8p. All I can say is Delicious!!! Staff was helpful and friendly. Plenty of choices of hot fresh pizza to choose from. Fully stocked salad bar.

The only way this place got an average two star rating is if employees uploaded fake reviews.
I ordered via GrubHub (which showed an estimated 30 – 40 minute wait time) and, 91 minutes later, I called to inquire about the whereabouts of my pizza. They called the driver and then told me «It will be about 7 more minutes.» Important to note that this location is less than a mile away from my office.
It finally arrived — cold and soggy — 101 minutes after placing my order. Keep in mind I ordered at 11:21am, not exactly the middle of the lunch rush. And the medium veggie pizza and a two liter bottle of soda was $ 35!
I guarantee this was my LAST «honest pizza».

I ordered pizza and the guy that answered was horrible! I had to repeat my number at least five times for his to get it down correctly! I also mentioned for the driver to call me at the gate– which of course the driver had the incorrect number and never called. It took over at 1:30 to get my pizza, and I had to call numerous times for updates. Horrible!

As many of you know, with any chain restaurant you already know what to expect as far as the food goes. My problem with this location is not the food, as it tastes the same as any other round table, but the wait time for delivery. On EVERY occasion that I have ordered delivery I have always been told to wait «about 45 minutes». However, we have waited up to one and a half hours. When we have called to ask about the wait they always give us the same excuse of «we are really busy and backed up».
My recommendation is to go and pick up yourself or order from another pizza place.

They really struggle to meet even minimum standards of quality. Which is surprising because with the very long time it takes them to make pizzas they should be able to get it right. As of Sept 2015 their delivery fee is up to an eye popping $ 3.50, which would be understandable if they could ever deliver a HOT pizza, but that’s a lot of money for pizza that’s never better than lukewarm.
In short, the ONLY reason this place is able to stay in business is because Round Table corporate will only allow customers to order from the closest store. So for those unlucky enough to live near this one, you just don’t get the same Round Table that everyone else gets.

Almost seems pointless to add another bad review, but here goes.
The servers and preparers need a dose of that SafeServ training. I have no idea what that is, but I know they need it. The woman preparing my pizza was wearing plastic gloves (yeah, that’s the way it’s supposed to work) and when I asked her where the restroom was she handed me the keys while still wearing the glove, and then went back to preparing our pizza (not the way it’s supposed to work). The server was eating behind the counter. Now, I’m not a germ-​o-​phobe and neither of these things had me running for the door, but these oversights are probably indicative of a pattern of lax food safety practices.
Our pizza took a long time and arrive just warm. Based on strong mathematical analysis and application of Newton’s law of heating and cooling, I’d say it sat at the end of the oven for a while.
The personnel were very friendly. That’s important, but no amount of friendly will bring me back to this location.

I’ve had it with stupid and careless customer service. This is the 2^nd time i have ordered from this location. First time they were 20 minutes late for an order that was done online, and scheduled for delivery at 4pm. Not 4:05, not 4:15…FOUR O’CLOCK. I specifically asked for 2 ranch on the online settings, i get 1. Manager tells me my next order willl be $ 10 off since i paid by debit online. Ok fine. Today it took almost more than an hour. I told the girl on the phone about the pervious lack of ranch and she said herself that she would personally make sure there were 4 ranch cups coming to me with my order.
Okay, so i got my pizza and my parmesean bread stick, and… NO RANCH WAS WITH THE ORDER AT ALL. you idiots will never get my business again. Mountain mikes is around the corner, so screw you fools. The only reason you even have 2 stars is the pizza and bread sticks were perfect.

Oh boy! Sorry to see all the bad reviews… but fortunately, i had a good experience with ordering online, with follow up (received a call about a delay with fulfillment time) and delivery of the ½ and ½ King Arthur Supreme/​Hawaiian Pizza. It came hot and what i ordered along with parmesan and peppers! And the delivery guy was nice and pleasant!
My only complaint about Round Table pizza is their pricing… a little on the higher side but sadly my friend and I are addicted so we’re willing to pay for it!