Shellcrosslee

I currently rent through Shellcrosslee, and I have had nothing but very positive experiences working with Robert and Roberta. Roberta definitely was very thorough when she evaluated our applications and called all our old landlords and references, and walked us through all the documents we signed in great detail, but I think that she owes that sort of due dilligence to us and the owners, so I appreciate that she is taking the time to do the job right.
When we moved in, we identified defects that were swiftly repaired, and since then we have reported any issues to Robert who has been very friendly and helpful in getting them resolved. I enjoy using their website that allows all roommates to pay them directly and automatically.
After having a bad experience with my last landlord, it is a relief to work with a property manager like Roberta who is professional and knows how to do things correctly.

I would give this place Zero star if I could. The owner (i forgot her name already) is just rude!!! She was all nice before we rented her property but after that she became so rude. Whenever we needed something to be repaired around the house, we’d call her but she would never send anyone over to fix the problems. She’s only concerned for saving money for the landlord. SHe represented the interests of the landlords, not the tenants. But how much does it cost to get the light switch repaired? There’s one occassion when our toilet got clogged up, I called her and she said she’d send someone but never did. We had to fix the problem ourselves.
And when we moved out, she was all bitchy about it and not happy that we have spoken to the landlord about our move and insisted that we should have contacted her first to fix any concerns that we had. BULL FRIGGIN SHIT… like she’d address any of our concerns.
Stay away from this crappy real estate/​property management den. She only hires one receptionist and she does pretty much everything on her own. So unefficient and unprofessional! Her office is located in a small ghetto building in Hayward and I kinda freaked out walking up the dark staircase to her so-​called office.