The Home Depot

Customer service online pickup is insanely too slow and incompetent. Customer service representatives have a lot of improvement to do.

I ordered appliance and paid for delivery and installation. After the delivery, I realized that the guys had torn the gate off of my fence. I have had ZERO luck getting this resolved. Do not purchase appliance from here. If they damage your property they will NOT fix it. I can not believe that I paid money for delivery and installation and professional would be so careless. And I am further surprised that Home Depot does not stand behind the deliveries. POOR customer service.

I was surprised by an extremely awesome and unforgettable service I received 3 days ago.
The store associates’ names are SAKKARI and KARISA. I was trying to buy 8 boxes of 6“x24″ porcelain tiles. Each box weighed 58 lbs and I simply could not lift even one box onto my cart despite trying a number of times. I went to SAKKARI who was in customer service.
He came all the way with me to the floor tiles section. He and KARISA took the time to pull the pallet out from under the shelf so SAKKARI could better load 8 boxes of tiles to a cart. They had to sort through the tiles as there were a lot of broken ones on the floor display.
SAKKARI helped me push the cart to the checkout counter where he processed my payment, then loaded the boxes of tiles onto my car. He took the time to make sure none of the tiles were broken, and fiund one bix with half the tiles broken. He went all the way back into the store and handpicked ones that were undamaged.
I hope Home Depot takes good care of employees such as SAKKARI and KARISA.

I have read some of the reviews on here and am shocked at peoples experiences.
I have shopped here for over 30 years with out all these PROBLEMS people are posting. I’m not sure if people are just getting too impatient these days or if people just love to write negative reviews…
I LOVE shopping here! NO complaints what-​so-​ever!

Trying to return some things and their computer froze, displayed a fatal error, etc. I went through 4 customer service reps. The last one said there’s no way to refund me through their system. They didn’t have a problem charging me THROUGH THEIR SYSTEM when I bought their crap! And «the system»…I heard the service reps blame everything on «the system» aka these cheap Dell computers.
Sitting there waiting and right in front of me is a manifest with a customer’s name, address and phone number. I wonder if mine has sat out in the open for all the public to see. So unprofessional and irresponsible.
Avoid. Go to Lowes.

5 stars on a day when there’s a Raiders game! Not crowded, you can find help, and the lines move quickly! Was in out after looking for some paper blinds, found help, checked out within 10 minutes! YAY!

They do not know I can use lowes 10%coupon. I wait at check out line over 30mins for their manager to come over, and even the manager is not know!!!

Just FYI I use my debit card there in Hayward. The next day my card was charged Manuel in there San Carlos location. That means an employee entered the number on there own

Horrible customer service!
I am currently remodeling a condo I recently purchased. I went to Home Depot in Hesperian Blvd in Hayward, CA hoping to have them service my kitchen remodeling needs — countertops, cabinets and the works!
I literally stood at the cabinet/​countertop area for 30 minutes with no one available to help me. There was only one person around and she was helping a couple. I asked her if there’s anyone else who can help me. She looked at me briefly and then turned her head down before responding ‘there’s no one else right now’.
As someone who’s really busy during the day, after 5pm is the only time I have to really work on home-​related things. This store really needs to staff their kitchen area with at least 1 person. That lady I asked earlier? She didn’t even work in the cabinets/​countertops department! I waited for so long only to be told that she couldn’t even help me! I was so frustrated, I had to leave! I took my business to the Union City store which treated me better!
This store needs new management. I will never go to this store again to arrange for any big services. Lesson learned!

Today I was pleasantly surprised with Laura staying with me all the way to solve my home project: The one-​way security screws holding up my security screen was coming out of the door jamb apparently the installers didn’t to a proper job and over the years it finally failed. I’m glad to find Laura; she really knew her products and where in the store to find them! I’d never find them on my own… and Laura also knew who could answer my questions like Insaaf. On a previous day I had a painting project, and again great customer service: Randy and Christina (?) Both gave me exemplary customer service choosing a paint, and application tips.

I am not one to complain but when I have to wait 45 min to have a forklift come and load some backer board onto my truck is where I draw the line. Oh and instead of a forklift I get two female employees with a cart saying their going to load it for me. At that point I sent away the employees and loaded it my self. I want about to watch the ladies do it. All in all your better off doing it yourself.

I come here every so often for any repairs that needs to be done around the house, and have found exactly what I was looking for every time. The staff here are more than helpful and is one of the friendliest I’ve experienced in any retail store.
Today I was helped by Connie, I needed some repair parts for my faucet and she told me exactly what was wrong and showed me how to fix it, she even cut her finger while trying to loosen something for me, I felt so bad but she didn’t seem to mind at all.
Will definitely continue coming here for future DIY needs.

Worst experience here… I just need 2 pcs of lumber and the waiting time at the cutting center is forever… it’s been 30 mins. since I asked a guy for someone to help me, nobody came… then I called their business phone, ugghh waiting time is forever too… Sherry answered, finally and she tried her best to look for help. Got what I needed but my legs were hurting from waiting

On ³⁄₁₄ — My dad bought a range/​microwave worth $ 218.00 with delivery added. Home Depot was to deliver it in the morning last Saturday, and never even attempted. We were home the entire time, and the delivery guy or guys never rang the doorbell.
I discovered a notice at 10:15 AM left behind with the written time of 10:05 AM when I was running out to make a quick errand, but my parents were staying back in anticipation to expect Home Depot to deliver this product. My dad immediately called to complain, and the delivery guy supposedly stated that he «banged on our front door». That is an obvious lie, because our home has 2 iron gates to go through in order to even touch the front door.
Home Depot then did not want to arrange a re-​delivery without charging extra or setting us back another weekend. My dad opted to completely cancel with the intent of a refund, and he made the purchase elsewhere with a competitor that was more diligent with their purchase/​delivery process.
Today ³⁄₂₄ — My dad went to Home Depot personally to address this with the manager and get his refund. He was there prior to 7 PM, and was asked to wait because the manager was busy with another task. He was kept waiting for over an hour, and was told that the manager had left and no one else was available to help him. This treatment is unacceptable, and unjust. Both my parents have invested a great deal of money in Home Depot material and goods, and it’s quite disgraceful that they treat their customers in such a manner.

Horrible customer service. If anyone wants to get lumber from this store, be prepared to wait an hour Becoz they have only one forklift in the whole building. Some people are so rude around also. As if u can do them a favor by not asking a question abt anything.
Thanks home depot for having such a well managed store by my house.

This is by far the worst Home Depot I’ve ever been to. I’ve been here a dozen or so times and every single time I come here I regret it. The staff are rude as hell, the workers in the departments aren’t even familiar with the products they carry, what they’re called or how they work/​are used. (Example: the guy working in tools thought a router was a type of screw!)
I’m too pissed off about my current experience (I’m standing in the store right now) with this store to go into detail right now but I can honestly say I’d rather jump into traffic than give this store any more of my money.

Employees know where the big stuff is but have no idea about anything else. Took me 45 minutes to find a grommet kit myself after asking four employees, two who said they didn’t know and the other two said they would ask and never came back. Cool.
They always seem to have a large selection of their products though, which is good. I’m surprised I was able to find employees for help this time, usually it’s barren. I recently bought a grill here without a hitch, fingers crossed I don’t have any problems with it.

I really enjoy shopping at my local Home Depot. I can typically find someone to help me when I am overwhelmed and can’t find whatever it is I need the day I stop by. The parking is ample so there is no need to creep up on the close spots and wait it out. What do I hate? The entrance and the exit are SO FAR APART! I hate that I have to walk in one side, grab an item and walk all the way over to the check stands. If they had check stands on both sides they would be a five star business for me!

I bought my cactus and succulents here. The prices for these little guys varies but it is still affordable.
I also purchase plant soil and plant food. It was also really affordable.
All n all, I’m happy with my purchase. I spent 15.00 total

My first visit to the Hayward Home Depot. There’s one main entrance to get to Home Depot, you first have to drive by Smart & Final to get to Home Depot.
Just stopped by to do the usual, which is browse the garden center to check out if they have any good specials and bargains on any good plants. Also to check out the variety of the plants at this location because not all Home Depot carry the same stuff, some have better selection.
Browsed around and took a look for a while to see what they have here at this Home Depot. They had an okay selection, we found one that we liked and proceeded to the cash register. There were 2 cashiers at the front of the garden center entrance both helping customers checkout.
Our cashier was friendly and they honor the 5% off for using your Home Depot Credit Card here. Although, our cashier was friendly, while she was checking us out, she kept talking to another employee in Spanish…
Would’ve gave this one a 4, but because our cashier was talking to another cashier \the whole time while we were checking out, had to dock a star.