The UPS Store

Good location, great service. Never been in and out of a ups store that quick. Had to ship a bunch of boxes. The owner made the process really simple and even helped out packing the stuff up for me. I was in a rush so that was great help. Thanks guys!

Ever since new management took over, this place has become so much easier. The customer service is great. They are careful with my fragile items and have made it successfully to their destinations every time. I recommend giving this place a shot.

I had a bunch of printing I had to do but didn’t have the time to sit and wait in the store for over 500 color copies to be printed and stapled. I called the store ahead to see how busy they were and the new owner explained to me that I could just email what I needed printed to their store email and he would have it ready for me when I came there. SUPER awesome! No one likes waiting for printing to be done, I was in and out of the store in less than 2 minutes with my perfect color copies. Way better than kinkos in my opinion where you have to either wait forever for a computer, or wait forever for your print outs. Also, other places are self serve, I liked that the owner went out of his way to make sure all my printing was done properly!
I will definitely be back for more printing!

Just moved back home from school and needed some things to be shipped back to my roommates and the new people here are super awesome! I love that they are honest about their prices. The girl that helped me was really nice and showed me comparisons between USPS and UPS prices. She told me that the USPS was definitely cheaper and told me to go with them but I needed the track and ship guarantee to make sure my items weren’t damaged so I ended up going with UPS (the price difference was only a couple dollars, but I needed the peace of mind!)
I think honesty goes a long way and the super friendly service definitely won my business! I will definitely be coming here for all my shipping needs. No one knows this but they also do all USPS services so bye bye post office lines!!!

More expensive than some other companies, but includes more services, such as after hours access to your mail box. New owners just took over this location last week. They are friendly and give excellent customer service!

This place was extremely helpful and even broke down the different options I had to ship my package. Since this was my first time shipping from a UPS store, I was basically nagging the workers every other minute with questions and I was surprised by the immense patience they had. Thank you for putting up with me, 5 stars indeed.

Recently moved to the area and came across this UPS Store. The young man behind the counter was very helpful. I needed help with printing for my small business as well getting some papers notarized. The young man further asked about my needs and then also helped me with packaging of materials that I needed to ship for work. I truly appreciated the care that was given to me and the fact the young man wanted to learn how else he could help and he did. Thank You for your help and I look forward to having a great partner ship with this place.

Quick helpful service for my shipments at this store. Time and customer service is the essence in my business needs. And this location demonstrated this.

I had to make a pit stop on my way back to the south bay recently and Abninder here at the UPS store was completely helpful and resourceful. I would even consider making the drive up from the south bay to do regular business as customer service in this type of industry is rarely this good.

The store is now offering more services than before. I was able to take my passport pictures here, get my notary done, as well as my print job for my business! A true one-​stop-​shop! The prices are also very decent!

I was really skeptical about ups stores over kinkos or the us post office. but they have a computer for easy, quick printing. printing prices are comparable to kinkos. but i love the mail choices. I am probably an outlier in this respect but the us post office lost 2 unrelated packages i sent in the past year. so i gladly pay the extra cost for reliability and speed with ups.
the staff are awesome and make every effort to recognize returning customers. the management is excellent and very customer focused (unlike the previous management, these guys are hip, fast and friendly)
I recommend trying this place out for your business or personal needs as they offer notary, business printing material, 24 hour access to their mail boxes and lovely smile

Looks like this place is now under new ownership. This location used to be garbage but the guy who owns it now is extremely professional and went out of his way to get some last second work done for me (not to mention he saved me from some very gusty winds outside). He has a pretty decent sense of humor to boot. I will definitely be coming back here in the future for all of my printing, shipping and business card needs. If you’re reading this, thank you Abninder for the wonderful experience.

Bad customer service. The younger girl I’d is okay but the Indian lady was rude. Made you feel like she was doing you a favor. Willing to drive to the one in Fremont than ever go there again.

The worst customer service ever. I needed to return a uverse box and got there 40 minutes before the store closed. I was the only customer in the store. Kylie refused to give me a receipt because apparently it’s a long process to give a customer a receipt. She informed me that she was the only employee in the store other than her boss. I would pay the extra $ 2 on gas to drive to another store nearby rather than to deal with this store’s «customer service». I hope Megha Patel (boss) hires more competent employees that will deliver the necessary customer service that any guest deserves when handling business transactions.

The service was good. And from formally working at a ups store I enjoyed the time I was there. I have a mailbox there and ship stuff every now and then and it’s pretty much done asap. The location is kinda hidden but everything else was on point.

This is the worst ups store ever!!! It says they open at 8:30 & I waited till almost 10am when they open, and then when I asked about it the lady seemed annoyed, never going back there again!

I was yet another one scammed at this UPS store.
Now, the degree of being scammed may have not been the same level of previous customers, but I was still scammed. I came in on a Thursday morning before going to work. I arrive here around 10am to find the door locked. The sign on the window says their store is open from 8am to 7pm during the weekdays. After waiting for about 4 minutes, finally an associate comes to the door. The female associate explains «Oh, I didn’t know the door was locked.» I guess apparently no one had showed up there all morning.
I inform her that I was dropping off box for shipment. I provided my own box, filler paper, and it just needed to be taped. I had printed my own shipping label because shipment was provided by the company. The female worker explains «there’s a $ 2 drop off fee.»
I ask her why is there a fee for dropping off a box, which already has its own shipping label. The lady explains since a lot of companies provide free shipping, there’s generally not much turn around for them. From that being said, they are charging people for what is suppose to be free shipping. I explain to her that the Union city location does not charge for dropping off boxes to ship out and she explained that every UPS store had different rules and policies. THIS MEANS THEY ARE TRYING TO GET OVER ON YOU.
Since I had to go to work and there are no other UPS stores in the area, I pay the measly $ 2 dollars because the box had to go that day. They do not provide a receipt with a tracking number. I will not come back to this UPS store again. They are generally using the fact they are further away from other locations to momentum customers to unnecessary fees. Especially, since companies are using them as their primary form shipping, this place is taking advantage of that service.

No stars
They deserve to close out for how bad is the customer service of this Indian girl who is working there!!!
Texting, never looked at me, talking to me while texting, asked me to leave my package on the table she will take care of it cuz she’s still TEXTING!!!
Where is the customer service?
Worse service ever

Megha is awesome! We drive from Union City just to use this store when there is one right next to our house! We have a box here for mail.

Warning: Be prepared to be scammed! Do yourself a favor and go to the Post Office instead.
I went online to get an estimate of what I would pay to have a package delivered to Seattle, WA. Based on the dimension, weight, and destination I got $ 19.10 for ground. No extra services.
The East Indian girl working the counter measures and weighs the package and tells me $ 142.00. I exclaim, «No way, how can it be so expensive!» I told her I checked online and it was only 19.10. She tells me because it’s so big and online they don’t include all the extra fees like fuel. She then tells me it’s $ 41.48. I said, «what? First you said it was $ 142?» She said that’s for 2^nd day service.
I give her a benefit of the doubt even though I told her I want to ship it ground. It was still more than double what it should of been so I ask again how it was possible for it to be so much more? She really didn’t tell me anything concrete other than that online it doesn’t show all the extra costs.
I went home and online again and came up with a printout of the estimate and took it to the store. $ 19.10.
When she saw it she said that it doesn’t include fuel but I used a yellow hi-​lighter and showed it did. Next she tried to say that there are extras like 10 dollars for she doesn’t remember what and another fee of 15.00 for something else. She said that you don’t see those fees until you go to pay with your credit card.
I asked to see the info she entered on my package and I could clearly see that she INCREASED ALL THE DIMENSIONS & WEIGHT. When I confronted her about this she said she is suppose to increase it to the next size but said it didn’t make a difference anyway. BULLSHIT! The package was 20X51X6.5 and 20lbs
She put package 28X53X8 and 25lbs
I took a measuring tape with me and showed her the true measurements and a scale to show her the true weight. She just kept on with all her bogus explanations of that she is suppose to round up to the next size and the weight doesn’t make any difference and that online the charges aren’t correct and she gets people tell her that all the time. She was so obviously talking herself into any explanation she could think of, no matter how stupid or easy it was to check out her lies.
Do yourself a favor and take your package to the Post Office. It will be cheaper and at least the clerks there aren’t going to try to scam you. Postal fees for the package was $ 19.30.