The UPS Store

The Friday fuck of an employee purposely left when i told him i had been waiting for a month for a box with my prescription. I arrived 5 minutes after closing. I have been a customer here for 20 years. Never been so disappointed. And dissatisfied with the service

Went in today to get a passport photo and the gentleman behind the counter (Jake), who was clearly very busy, was great. He had me in and out of there in minutes. This was my first time in this place and I’m happy I went. Great for passport photos… although I wish he’d made me look a few pounds lighter lol.

I came here to get my live scan finger printed. They didnt send my finger prints to the DOJ in time. I had to miss my daughters field trip and could not volunteer on time. This place is so disorganized.

Needed a notary for some documents to be signed. I called ahead of time to check that they would have a notary on staff, the told me YES, as long as I come in before 5 pm. Arrived at 4pm, NO notary on staff, wont be back till after 5 pm! WHAT!!! I called in advance to check!!! Disappointed!!! UPS stores are usually more reliable.

I came here to drop off my at&t equipment and it was quick and easy. As soon as I walk through the door I was greeted by a smiling lady. I was only in the store for about 3 minutes, she asked for my account number and packed everything up for me. Her coworkers was really goofy and was making a lot of jokes.
It was way too hot in the small store, but that’s my only complaint.

Today (July 19) the most awesome lady helped me out with my live scan fingerprint! Thank you whoever you are. She was super cooperative and helpful!

i always come here to drop off rented books and the service here is great. sweet lady at the front with the glasses gave me label pouches for any future packages; that will save me loads of tape. thanks for the hreat customer service!

I’m still in a state of shock regarding my experience here recently. This store is very disorganized. You have 3 customers waiting for service and 4 (yes 4) women behind the counter and only 1 is waiting on customers. And the main head says things in front of customers she should not say. I must have heard 4 times that it was «hot in here, is the air conditioning on?» I needed to send 5 pages to a company in India. 5 pages. Guess how much they wanted. Go ahead, be a good sport, guess! $ 67! No joke. $ 67.
I only went here because it was convenient. There are a whole lot of people running around like chickens with their heads cut off and no one is assisting customers. I did get a «sorry for the wait» at the end but anybody with a pea for a brain can see they do not have their act together. Save yourself an aspirin or two and go someplace else.

June was awesome and went the extra mile to help make up for a mistake that I made. Exceptional customer service.

Took my framed over sized poster in and June took care of me. Good service, had me out of there in no time. I usually use USPS but for over sized items I trust them.

I went twice to this store, thinking the first time they had a bad day. But I was wrong. It took them 10 minutes minimum to find a duct-​tape, they are poorly educated and it seems that one would have to ask things please to make it done.
Do yourself a favor and save yourself a headache with these people. I feel sorry for them, but if they do not change, I do not change this review. A shame of store.

Do not send packages using this store! This store is not UPS so don’t let the name fool you. They are a franchised UPS store not governed by the same rules and ethics UPS Corporate shares. Do not expect them to help you with the claims process when your package is damaged! If you insure your package, don’t expect them to pay a dime back if your package is destroyed during shipment. You’ll end up frustrated and upset at UPS but it is actually the shipper that carries the burden in terms of fighting the claim /​disputing the claim should damages occur during transport. I personally had my 46″ flat screen television completely destroyed during shipment. The claim was not supported by the UPS Store in Hayward because the store did not process the claim with the customer in mind. The store even had the nerve to tell me to pick up my damaged equipment from the store! Again, stay away from this particular store and «do not» ship anything through them. Friendly service but the will not work with customers when damages occur during shipment.

Regarding notary services: good, friendly and fair price. I use them regularly and have never had a problem.

I only came in here for the notary services, so I can’t really speak to the pricing or other services offered, but the lady working here, I think is the owner, was extremely pleasant and helpful. She warmly greeted other regular customers who were checking their PO boxes, and it was just a nice environment to be around. Hayward needs more places like this!

Be prepared to overpay for services. The manager here will act like they that they are included with the shipping or purchase of a box, etc/​… Then the final payment comes and was about 3x of what the cost should be… In my case bubble wrap… My 2 year old could have done a better job wrapping too… Stay away from this place, they are not customer friendly!!! What a joke! they wont be there long.