Clay Cooley Toyota

Great place to do business. I recommend this place to anyone that wants a great deal. I saw a price on AutoTrader, came in and gave me the price and I was out in less than a couple hours.

Came to Clay Cooley based on an advertised price on the Internet. From the time I sat down they were piling on extra cost and fees and changing the deal. I was paying cash and they were constantly trying to get me to finance. Obviously, they are invented to do that. My advice is to not do business with them unless you are extremely strong willed. Stay away is my advice.

My husband and I purchased a used Nissan altima back in August. It was listed online for a great price, but of coarse when we got there is was two thousand more than online. They claimed they post «aggressively» to get business. Anyway we ended up talking them down to a price closer to what was posted and we were happy. The car only had one set of keys, and no spare, so we made sure they could get us the second set asap. Several employees assured us that they would get us a second set asap. I called every week for a month and finally, when I found out the salesman we worked with was no longer there, I started asking for management. They have been less than helpful. They keep telling me they’ll call back, yet days go by with no calls, and when I have gotten through they’ve said they’ll call me right back only to never call. The one time I was able to explain my situation they said they have no record of us purchasing the car so theyd try and figure it out and call me right back (which was 3 days ago)!!! Yet we’ve been making car payments for 2 months. Absolutly ridiculous! And we are STILL trying to get this ressolved almost 3 months later. Be careful buying from here!

Beware! Price at the store is not the same as the price listed online. Clay Cooley business model is to put lower prices online just to get you in the door, but will not honor those prices. Salesman was nice, but the Asst. Manager gave us a line of crap about how they can’t sell it for the price listed online because I didn’t meet a list of requirements that the ad did not disclose, such as new graduate and military discounts. Their lowest price was over 2k dollars over the Internet price!!!

We were shopping for a new Tundra and went to a handful of Toyota dealers in St. Louis. Our first stop was Clay Cooley and we talked with salesman Nate Koch who was very easy going, not pushy at all. Right away he introduced us to his sales manager, Aaron Overton who was welcoming and friendly as well. We didn’t have our trade in with us at the time so we had to come back the next day.
In between our visits to Clay Cooley, we stopped at a few other Toyota dealerships and had very different experiences. One in particular who has been in the St. Louis area for a long time just bad mouthed Clay Cooley the entire time. The salesman was your typical car salesman and we did not enjoy that experience at all.
We went back to Clay Cooley because they treated us like real people. They didn’t pressure us, they didn’t drag out negotiations for hours or try and over sell us anything. It was simple and quick and we left extremely happy with our new Tundra and the price we paid for it.
In the end, we could have gotten our new Tundra at either of the dealerships we went to, they were neck and neck on price for the same exact truck. The customer service that Nate and Aaron showed us at Clay Cooley is why we went back there to buy from them. We will be shopping them for our next vehicle as well and would recommend anyone in the St. Louis area to stop in and give them a shot.

They underprice cars online to get people in. Once you agree to their price they come out with about 1200 $ worth of hidden charges in the name of underbody coating, etching and nitrogen in tyre that are already on the car.
It’s worth noting that these expenses are being charged on a 6 month old used car and not a new one. You have to pay this in order to get their Internet pricing.
I almost bought a used car from them in October 2014. They revealed the hidden charges while the documentation was being done and I had to walk out.
After two days they called me back for a discussion with the manager and gave me a higher price for the same car and offered me the previous deal if i bought the car then and there. I walked out for the second time in three days promising to myself never to return.