STS Tire & Auto Centers

The guys are nice at this location, but they do tend to try to always want you to purchase an additional service that you may or may not need. Best advice I could give is always get a second opinion before committing. That’s why I always keep all my service records and everything is up to date with my car, so just in case they present something to me, I already know if it’s been done before.

I made an appointment at 9 am this morning and drove to the store within 20 minutes. Once at the store, the associate had no idea that I had an appointment scheduled, and proceeded to tell me that I spoke with a «call center associate,» and they didn’t pass along my appointment to the store. During this time I explained to the associate that my steering wheel was shaking back and forth at speeds over 65 mph, I said that I think I need a wheel alignment, and the associate agreed with me. At that moment I decided to leave my car there for service and return later. I was called approximately 2 hours later stating that my car was ready for pick up (during this call I asked if they could check the air pressure in the tires and add if needed), upon my arrival I asked the associate how off my alignment was, and was informed that «it wasn’t off by much.» At that point, I paid for the work and went out to my car. Upon opening the car door I noticed that my carpet floor mat was covered in oil. I proceeded to go back into the store and ask if the mechanics use temporary paper floor mats when working on customers cars. I didn’t receive a response from the associate behind the counter. I was told that they would clean the floor mat, after about 10 minutes I was told that it was cleaned, and could go home. Once I got in my car the smell from the chemical that they used was so strong that it made me dizzy and needed to open all the windows. I proceeded to drive home despite the smell. On my way home I felt the same shaking in the steering wheel that I brought the car in for, so I then turned back around, and went back to the store. When I arrived back I explained to the associate behind the counter that I still felt the shaking, at that moment he told me that the wheels needed to be balanced. I asked why I wasn’t told that when I brought the car in initially, and his response was «you told us that you needed a wheel alignment.» My response was I explained the issue that I was having, and that if my diagnosis was incorrect a correct suggestion should have been made at that point. A different associate then took my car for a test drive to duplicate my issue, upon his return I was told that I needed a wheel balance. During the time that the wheel balancing was taking place another associate came over and tried to sell me on purchasing new tires with them (which I declined) based on the treads were low. After the balancing was complete, I proceeded to visually inspect my tires as the tires looked as if they were in desperate need of air. I drove straight to the Wawa gas station where I added air to all 4 of my tires (one of the tire’s air pressure was down to 18). I have used this location’s service a hand full of time over the last 3 years, this will be my last time ever using them for ANYTHING.

Please be «aware» not” to Trust S.T.S owner
At this Hazlet Location on 35 south, next to McDonalds. They will” Take you for a Ride.
Keep your wallet, go somewhere else.

This facility is to be avoided. The prices and customer service are not in line at all with what I would expect.

Customer service at this location has really gone downhill. The office just seems very unorganized. We’ve been customers for 12 years, and were always happy until about a year ago. Would have been 4.5 — 5 stars then.