Eagle Rock Resort

Bunch of lying thieves!!! They promise you one thing then hit you with a charge later then deny it all! Worst possible communication and customer service, accounting dept is horrendous, they forged papers I signed and edited with pen! These people are crooks highly recommend you stay away! ps we are still fighting to get our money back with cc companies these people actually forged papers we signed.

This is an update to the review posted for the Eagle Rock Resort. I’ve gone and deleted the other two, and kept the one review that I think is on the correct Eagle Rock Unilocal page.
After calling the credit card company (ONLY after) ERR has finally called to say they are «sorry» for the problem they have caused, and will refund the money.
I still stand by that this place is not a resort grounded in customer service. It’s hardly their main priority.
If you plan to stay here, regardless, I would highly recommend to confirm EVERYTHING and be absolutely certain with ALL details concerning your stay.
If not, you might run into some obnoxious problems.

If you are thinking about buying a property at Eagle Rock, DO NOT trust the agents that work for this property. They will lie, hide the truth, and basically do anything they can to close the sale. Do your research. Don’t believe a word they say!!! I know, I own property here, and I have tried to work with these people on several transactions. They are snakes!

A friend that has property in Eagle Rock Resorts gave us a Gift Card to introduce us to the Community & its amenities. After having appointments for my mom & I at the Spa, we went to check out & were informed that we could not use our gift card unless the person who’s name came up when swiped (Resident/​Purchaser) was physically there, some corporate policy that Gift Cards are non-​transferable (Not stated on the card we had or the envelopes the cards were in).
Spa Manager was called & would not budge that it’s a corporate policy, so I ended up paying for services that were supposed to be a gift!
Monday, I contacted Corporate Customer Service who confirmed there is a corporate policy for gift cards offered through sales promotions & there’s nothing they can do, but I should take it up with the manager at the spa, putting us into a total run around!!!
How am I supposed to know where my friend received /​purchased the card she gave to me as a gift?
What kid of nonsense policy doesn’t recognize a gift card that brings additional revenue and recommendations into your establishment?
What kind of business has such unethical policies as to lure potential customers in with a gift card only for it not to be accepted?
What poor customer service policies put the customers in such a loop that only builds frustration and sours one’s experience?
Unfortunately, I have to return this gift card to my friend and express my disappointment and frustrations with this whole situation. How embarrassing for her that something she gave, in good faith, as a gift for a nice weekend with my family was unable to be utilized.
I have already taken to social media platforms to inform potential customers that Eagle Rock Resorts is not a place they should consider for their vacation rentals or second home purchases. In doing so, I have found many other dissatisfied customers and residents who are already looking to sell their homes.
Based on this experience, I never will return or recommend anything to do with Eagle Rock Resort.
There are far better resorts in the Poconos in areas that have better and broader variety of amenities available, don’t try to put you in a customer service nightmare, and are much friendlier.

Great place for vacation especially on a summer lots of activities for the kids
Staff are nuce and friendly
Security on site for your safety
Thay have skii during winter
Summer you can BBQ by the lake, swim, canoeing
Tennis, baseball, basketball, volleyball, Golf course etc
Its great for group and family outings

Awful people skills. The service is awful! We walked in to where the signs say tickets. Walk up to the service desk and they’re like «you need to go in the other room and get the waiver to sign and bring it to us». Mind you, there are 3 people working and no line… now I understand why there was no line, the place is horrible! I felt like saying how about you get off your ass, and earn your customer service paycheck! There was no direction how it works, where we get the tubes, where it’s located… just awful! Then we go to the bar for a drink, unless you’re a regular, don’t expect a smile, a thank you, not even a hello! It’s only 22 $ to snow tube, but it’s not worth it!

DO NOT PICK EAGLE ROCK RESORT TO RUIN YOUR LOVELY VACATIONS! THEIR WORDS ARE SCAMS! THEY TREAT THEIR CUSTOMERS WITH HORRIBLE&TERRIBLE ATTITUDES AND ZERO CARE!
I’ve been contacted for a promotion from Eagle Rock Resort recently, I scheduled an appointment for tour, and I received appt. confirmation in email. I drove an hour and showed up with my family on time for the appointment, and the crews there told me they don’t have me scheduled, (at the same time, whole bunch of other groups experienced same problem with appointments). So we patiently waited to reschedule. After the tour, they told me the promotion works differently than what i’ve been told in the first place. I accepted and let it go. BUT after I followed all the procedures and requirements, they changed their words again, they ended up telling me that the promotion does not exist. I spent all these time and effort for a LIE! I called in to speak to a manager, and THE MANAGER DOES NOT TRY TO HELP TO SOLVE THE PROBLEM AND IN MIDDLE OF MY SPEAKING HANGS UP THE PHONE ON ME! What kind of customer service is this? As a resort, you are supposed to bring pleasant experience to your customers who come to you, not nasty attitudes with hateful experience! THEREFORE I strongly encourage those who are planing to visit this resort with EXTRA EXTRA EXTRA CAUTION!

I stayed at the resort for for a few days. It was a nice gated community. It’s not crowded at all. There are two lakes, ski slopes, a stable, recreation center and two golf courses. The recreation center closes at 8 pm. After 8, there is nothing else to do. Golf courses are nice and greens are fast. But they don’t give you tee times even though nobody is getting ready for a round. They just don’t let people out. I think they only concern property owners who live near the courses and don’t see many outside golfers. So… Don’t wake up early to walk on. It won’t happen.

I paid $ 40 to ski on a dirt hill covered by a sheet of ice. The plus is that it’s not crowded.
Sure if you’re just beginning it’s nice to avoid the crowds, however it’s also very easy to get injured when you’re skiing on ice. I would only recommend this resort after a decent snowfall since it doesn’t seem like they make much of their own. Otherwise, personally, I would prefer to pay the extra ten dollars and drive an extra hour to go to a bigger resort with better conditions and trails.

Eagle Rock may be one of the most overlooked ski resorts around… and this is a good thing if you ski there! There are 17 runs, mostly green and black. Intermediate and terrain /​snowboard is light, but if you’re a beginning or advanced skiier, that’s okay. The lifts are old and a bit slow, but there is almost never much of line for the lifts and the trails are generally uncrowded.
If you are looking for a place to learn to ski, this is it. Ski lessons are about $ 30-​$ 40, ski /​snowboard rentals around $ 30. Given that there’s not much crowd, it’s a great place.
The ski lodges have good quality food and bars at the top and bottom.
Strongly recommended!