VaPin’Up

I have had a good experience with this store. They are very knowledgeable of their products and Troy took the time to go over the different juices and how to use my vapin pen with me. Because of these products I was able to quit smoking!!! I smoked for almost 25 years. The atmosphere is great. I would recommend Vapin Up to all of my friends! Thank you Troy for helping me quit smoking!!!

Well, it all started on a Wednesday afternoon when I was out of juice and my friend needed a new mod. So we strolled on in here because previously my experiences have been great. Today took a sudden turn… Two ladies were working, one who cussed like a sailor and decided it was more important to talk about her tattoos and rims she needed. This one, greeted us after 15 minutes. I asked a question she then walked away and said «alright well I’ll let you think about what you want» strike one. Then the other one came over my friend told her what she needed and she got it out for us. (After the other girl rudely told her where it was cause she didn’t know) I then proceeded to look for juice, at this time 20 minutes after being there she asked for our ID’s. After showing her she said it’s just you look really young. Well yea she looked 13 herself and I didn’t ask her for her ID 20 minutes after being there. Not to mention she was also helping a boy who looked nine and didn’t hear her ask for his ID. I then asked her which she recommended of two juices and her answer was just the best! «I don’t know I honestly haven’t tried any» oh nice I totally understand why you work here. After finally getting my juices and waiting for her To finish talked to her friend she rang me up, and this is where it got good. First the computer closed down so it took a while which is fine if she would’ve bothered to apologize and thank me for my patience. But that’s not how it went, she called over the one who cussed like a sailor to help her and she did just that, as she cussed and complained about how this isn’t what she needs and what she really needs is a day off. Then! My friend had said to me «I’m gonna go buy a pack of cigarettes be right back» seeing as how were right next to 7 – 11 and that’s not unusual well to the 12 year old behind the counter it was because she said outloud in front of me talking about my friend «who says that in a vape shop» my question is who makes rude comments about customers while their friends are standing right there? Super good. Is toner service. At this point I was mind blown by how amazing my experience is here until it got better. My friend returned and was laughing to herself because she could see my frustration and so sailor Sam says out loud directly to my friend «WHAT?» Oh I’m sorry are people not allowed to laugh? Is it any of your business why she is laughing? Didn’t think so. So after finally getting my juices back out for her to ring me up I sign my receipt and walked out and decided I will never be returning here and whoever owns this place should truly, SERIOUSLY pay to send These girls to a customer service class if those exist. If they don’t you should create one. So thank you sailor Sam and the 12 year old for reminding me how to never treat customers. You guys are straight killin the game. You really deserve negative 15 starts but unfortunately that’s not an option.

I don’t know much about their service, but after reading these reviews and the experience I had with them, I would never recommend people to this store. The owner was very RUDE to us, we only parked (because there was no where else to park) to drop off laundry for maybe 2 minute… Threatened to have are car towed. Bad business owner! There no reason to be so rude… Healdsburg dose not need this… I would give them a negative 5 stars if I could

Was impressed to find Healdsburg had an actual vape shop. walked in to check it out, seemed to be employees friends sitting around vaping, second thing I noticed was a horrible stench like burning e-​cig fluid. never smelled that in any other vape shop. Employee was rude as well… I know the girl didn’t know but I have a lot of friends who vape and I spend a significant amount of money on it as well, won’t be recommending them to anyone.

I’ve visited many vape shops in Sonoma County, and Vapin Up is the best. Huge selection of juices, mods, tanks, and the employees are SO helpful. They are knowledgeable of their products and want their customers to leave satisfied! I would not go to any other vape shop. It’s worth the trip to Healdsburg!

Rude, cold and petty.

Place is nice but the owner is an ahole
Don’t bother with this place, you’d be better off hitting up a shop in Santa Rosa.

Very rude owner. Spent about 1 minute in his parking spot dropping off my handicapped mother at the laundromat next door. Yelled at me. Threatened to call a tow truck and called me entitled.

Rude! Rude! Rude!!! Employee, possibly owner? On the sidewalk being nasty to my son while I got out of the car, I am physically challenged. Then nasty to me, verbally abusive. My son moved the car in less than 1 minute. There were no other cars waiting for that spot, and no one parked there until several minutes later. Do I want to deal with someone who is verbally abusive??? I don’t think so!