Best Western Premier Helena Great Northern Hotel

I’ve stayed here before without incident, but yesterday it didn’t go so well. While having made a reservation several days ago, with the specific request for a wheelchair-​accessible room (that was acknowledged by the manager, who took the reservation), when I went to check in, they had a reservation for me, but for a regular room, one that was not wheelchair-​accessible. They didn’t have any more ADA rooms, so they had to make a reservation for us at another hotel. We later discovered from friends of ours that they had a handicap room, and neither of them are handicapped. This was just very sloppy for an otherwise good property. While they did find us another room, I’ll definitely think twice about staying here again, especially when traveling with my wife, who is in a wheelchair. Details, people, details.

Beautiful room, nice layout. Staff mediocre and lady at desk not very helpful. Breakfast mediocre and bland for this price. Coffee sucked for the room and breakfast room. Bathroom door would not latch without a fight and shower head was very dirty. For as much as we paid, it was too much. Disappointing for all the hype. Missoula BW had much better coffee.

Stayed here for the first time recently. We had a reservation at the LaQuinta but when we went to check in it felt dirty so I cancelled my reservation and immediately called the BW. A very good experience from the start. All the staff members we encountered were quite friendly. The room was clean and housekeeping went above and beyond. We will be staying here from now on when in Helena.

This hotel is awesome and I stay at hotels for a living as a flight attendant. I’ve always loved overnighting here at the best western in Helena but this trip put it over the top. First, beds are so comfortable and the rooms and classy and clean. Microwaves and fridges are a huge plus. The workout room is adequate. But tonight, I went to grab dinner across the street and before I left I asked the front desk guy (Ian I think) of cookies would still be there when me and my friend got back and he said yes. We got back about 2 hours later and saw no cookies but then Ian told us to hold tight as he was helping other guests. When he was finished, he gave us the 2 cookies that he saved for us. It’s the little things when you travel all the time that become the big things. Thanks Ian and thanks Best Western. I it here!

Nice hotel. We got in late from a long drive and it was so fantastic to find such a comfortable bed. Oh and the pillows were just as great

Beautiful property, very clean and well maintained. The staff is personable and professional. Our room was beautiful and again, immaculate.
Tons of awesome pillows, bath and body works products, bath robes…
Drawbacks…
We had room 134 at the farthest end of the hall. I loved the room and its location till the smokers started filing out of the upstairs rooms and lighting up right outside our window… BOO (It was still a cool room and location, I will request that room again) also when I mentioned it to the front desk, the manager investigated it and called me back. VERY Impressive customer service.
It was nice that the hotel adjoins The Silver Star steak house. We had an AMAZING dinner with terrific service (Deb?)
My only significant complaint was the breakfast. The waffles actually tasted like cardboard, the eggs were flavorless as was the fruit salad, the sausage was barely warm.
I also got super grossed out about a little kid who sneezed directly on the open sausage/​potato container, but that’s not the hotels fault.
We will definitely stay there again!

I travel a lot to Helena and prefer to stay here, it is not so Great, but the best I have found. The rooms and lobby are nice and the staff is very friendly. The location is very good, it is in a renovated section of town with several nice restaurants nearby and a large movie Cineplex. It is an easy walk to the historic area of Helena.
I do have a few complaints. I travel very regularly for business. This is a «première» best Western Hotel. I would expect something other than the standard business hotel breakfast they offer. I’ve stayed here a total of three weeks and have had breakfast here three times as it is so bad. I don’t remember having worse scrambled eggs than the ones they make from powdered eggs.
The housekeeping staff seems to be poorly trained, they have left dirty glasses in my room, cleaning supplies in the bathroom, and on one occasion when I got back from work at 4:30 they had not yet cleaned my room as they said they had a banquet that day.

This is a great little hotel! Ditto to all the good things others have said, but I have a different type of comment. They use technology to determine which rooms to clean! Amazing!
If you stay at a hotel more than one night, you are in a quandary. If you put out the Do Not Disturb door hanger, your room doesn’t get cleaned. If you don’t put out the hanger because you want your room cleaned, the minute you hop in or out of the shower, BANG, BANG, BANG, housekeeping is at your door. So, I was totally amazed when I saw staff of the Great Northern with tablets. I’m guessing that those tablets tell them when guests check out and the room is available to be cleaned. I hope this grand new innovation (OK, that’s sarcastic) catches on in hotels in Denver and the Seattle area too.

Very comfy. Clean. Beds had enough pillows and made for a good night’s sleep. Strong and reliable wifi. Super nice staff (maybe too nice — I joined my family in the pool and locked myself out, and the kind girl at the front desk gave me a key to my room without asking me to verify my identity). Breakfast is good and has a lot of options. Pool is clean and the rooms are large and full of amenities. We are satisfied with our stay.

Stayed here last time I was in Helena, clean, comfortable and a great location. Decent free breakfast and the staff was top notch.
I’ll be in town again on Wednesday and plan on staying at the Great Northern. No finer hotel in town.

— FREE Breakfast
— FREE WiFi (good speed)
— In-​room coffeemaker, microwave and refrigerator
ROOM: Nice and updated.
The room was HUGE (2X normal room). It had a bar and sitting area.
There were power plugs all over the room (when 2 people are traveling with their cellphones, cameras and iPad, you need plugs).
FACILITIES: Nice.
Loved the train theme.
CLEANLINESS: Excellent
SERVICE: Warm and Friendly Staff

Nice. Great bed. Quiet. Excellent breakfast. A good surprise.

I have stayed here a couple of times; i am underwhelmed. Not sure I will come back. There is a large stain in the carpet in my room; yesterday, i had to call in a plumber because the bathroom drain was nearly clogged. They have a special connection with the Silver Star restaurant, which is over priced in my humble opinion.
The bed is comfortable, the water hot and the staff has been uniformly helpful. The room is tasteful. I like the fact there is an electrical outlet above the top of the desk, so I can plug into it without crawling on the floor.
All this tells me there are some maintenance issues the Manager is ignoring. However, my biggest beef is the fact that it is Fox that is shown on the TV in the lobby. When I asked the desk clerk if that was the only station shown he said the Manager is insistent that only Fox be on the air. It was even on air when a representative of CNN stayed at the hotel; what a lack of respect. I suspect I will find another place to stay the next time I am in Helena.

Nice Hotel in Downtown Helena. Stayed here for business meetings. The location is great in the downtown area, with other restaurants and eateries within walking distance. The staff at the front desk were always friendly and helpful (I had several problems with my room card-​but that’s just me) They usually have choc. chip cookies there when you check in. The morning buffet has hot protein items along with muffins, breads and waffles and fruit/​cereal and drinks. Rooms are neat/​clean and well appointed. Beds are heavenly with 4 pillows :)) and also not found everywhere, FREE WI-​FI.
The parking is the only odd thing about this hotel. As a downtown location, most people get used to parking being at a premium; except us here in Montana. Otherwise they get 5 stars

As good as it gets– In Helena haha
My boyfriend and I used to stay at the Super 8 when traveling to Helena, but after he got his job, we upgraded to the Great Northern.
We went all out and got the King Sweet which has a king bed, two chairs and ottomans in front of a TV, kitchenette, etc. I loved the room! We stayed there for 3 nights and I felt right at home like it was a little studio apartment. It’s in a great location too– very near downtown (though not walking distance when it’s snowing), the capital, shops, everything.
The prices are decent, and the staff is wonderful. The breakfast was pretty good too, though my only complaint is they don’t use real eggs they use the gross fake kind. But seriously, if fake eggs is all I have to complain about, it must be pretty damn good :)

This is a very nice place to stay. It’s located in the Great Northern Town Center in Helena which has shops, a children’s museum/​carousel, a movie theater and the outstanding Silver Star Steak Co restaurant just next door (there’s even a connecting door to the restaurant which I imagine would be extremely useful in the cold weather). Staff was friendly and welcoming. When next in Helena, I would definitely think about staying here again.