The Bead Biz

This establishment provided by far the worst shopping experience and customer service I have ever had. I came by this store on the day, after a huge festival they hosted. The store was closed for the day, but because I had driven about 50 miles and I only needed chain, the store owner rudely let me in. I was truly disgusted by the owners behavior. I was told that I was lucky to be let in the store, and that the others employees would not have done so. The owners continually rolled her eyes at me, while repeating over and over again that she had a place to be at 3:00pm. I kindly asked her if another employee could ring me up. The other employee did so, and told me that, we normally, would never let a customer in on Monday, especially if their purchase is under 100.00. I was taken off guard by that statement, because although I had not visited the store in a year, I have spent well over hundreds of dollars in that store. The lifeblood of any small business is its customer service, and the discriminatory, disgustingly disrespectful behavior, was not only unwarranted, but not the behavior that would come from a professional establishment. It would have been more appropriate to have simply not allowed me into the store, than to disrespectfully treat a paying customer. I will not be returning to this business, and will be telling others, about the grossly unprofessional behavior exhibited.

The owner is nice and friendly and willing to help the client. You are greeted by people and wonderful furkids. I like her variety of beads. Her classes are always educational. It’s worth a trip to her store.