Shipley Donuts

Donuts are generally fresh and tasty. Only down side is, you can only get the blueberry glazed donuts on the weekend. =(

Say what you want, I know donuts aren’t healthy, but every once in a while…
I like Shipleys because their donuts are really fresh and yummy and they have some GREAT choices. They also have yummy kolaches.
The staff is usually very efficient and helpful and make me feel appreciated as a customer.
I don’t like to use the drive thru, which usually has a line on the weekends, because I really like to look at all the choices as I pick out what I want.
The dining area and condiment bar are usually kept really clean too.
This is my neighborhood go to for donuts, why would I go anywhere else?!

We used to come here every Sunday for donuts but have seen the quality of the donuts diminish over the past couple of months and have come less often. Donuts are donuts but they should be good donuts. I always order a cream filled or other filled donuts but what I got was half filled or less donuts. It’s not even consistent if I order two of the same kind. Please fill the filled donuts or change the name to «half filled» or «somewhat filled»! The pumpkin spice are mis-​shapen and vary in size from a donnette to a full size donut. The layer of glaze is also inconsistent. Before they were completely glazed now barely half the donut is glazed.

I have been to this donut shop a few times… the services may not be top notch but it’s a donut shop and I’m not expecting 5 star services during morning rush hours when a ton of customers are walking in along with drive through cars. I love their fresh glazed donuts and the kolaches are to die for. I always go in the morning and ask for fresh donuts. They keep the kolaches piping hot. My only complaint… I wish they would have their donuts sit flat in a big box (like everywhere else) when you buy a dozen because when it’s hot with the glaze on, by the time you get to the destination, all the glaze has fallen off from the side to the bottom of the box! Otherwise 5 star!

I get that customer service is important but… it’s just a donut shop, guys. We were in and out quickly even though we took our time figuring out a perfect dozen. The person helping us could have been friendlier I guess but I’m not here to make friends.
They have a huge selection of delicious donuts. They serve kolaches too, but I’m a sugar lady so idk anything about that. And a drive-​thru is always a bonus! I’m taking off one star because the coffee is weak/​wack. But there’s a coffee shop next door so I’ll try that next time.
All in all I’m a fan.

Let me preface this review by stating that I LOVE Shipleys Donuts. I am obsessed with their glazed donuts. I dream about them just about every day of my life. However if you want to enjoy your Shipleys experience, I would definitely go to a different location. Each location is a privately owned franchise, and these people treat their customers like garbage. After my most recent negative experience here, I found out that my Mother-​in-​Law has had several negative experiences at this location to the point where she won’t go back… neither will I.
I still love Shipleys, but I refuse to ever visit the Bandera & 1604 location again.
I usually go to the Shipleys on Bandera near 410, because that location is AWESOME! The products are always piping fresh, and they seem to genuinely appreciate their customers.
To the posters below with the «customer service is important, but it’s only a donut shop» comments. Wait until you purchase a large order for a group, and realize the meat in the kolaches has turned and tastes rotten (the ONLY time I have ever encountered this at a Shipleys) and then when you take ALL of them back, and there are only single bites out of two (which we promptly spit out)… and then they treat you like so kind of scammer who wanted to waste 90 minutes for two free bites of kolache. It took almost an hour to return them and get the money refunded to my card. The owners weren’t apologetic about it, they were rude as hell when we started off the return very politely.

The doughnuts are nice and fresh… Not greasy at all. The help is always happy and helpful. Fast drive-​thru too! The chocolate nut and maple doughnuts are wonderful and the kids like the variety of colored doughnuts with sprinkles. Everyone is happy when we come here!

Stop by this morning for a kolache and glazed donut. I was pleasantly surprised.
I was helped right away, and both of my purchases were warm/​fresh.
Very pleased with this location.
My only complaint is– it’s not closer to my home.

Love Shipley Do-​nuts and the fact that Hinee Coffee is next door, makes this place perfect. The donuts are always delicious and the shelves are always full. The kids LOVE the kolaches, so I never leave without a dozen of them. They have a drive-​thru window, but I never use it. The staff is friendly and efficient.

I’ve been here numerous times, as this is the closest donut place to my home, and sometimes on the weekend it just feels like a donut for breakfast kind of morning.
I always go in, versus their drive thru window, as I like to take my time looking at all the donut varieties before choosing. As other reviewers have mentioned, the Shipley workers at the counter are usually teenagers (at least on the weekends), but they’ve always been friendly to me and are quick getting me in and out.
I usually get some glazed blueberry cake donuts, as they go so well with my coffee at home. Although they are not quiet as good as Daylight donuts (which is my go to location if bringing donuts in to work) they are still good. I also usually get regular glazed donuts and their chocolate glazed donuts (which are chocolate yeast donuts glazed like regular glazed donuts). Although not the best, I actually like fresh HEB donuts best (at least for donut places near my home), they’re still good.
If you’re craving donuts, and in this area, I can’t find any reason why you would stop in (or drive up).

I walked in one morning with my little girl in hand. Excited as she was to go in for a donut, but we were both disappointed having to walk out of there without our donuts. I dont’ usually carry cash on me, and their policy of minimum $ 4.00 for Credit Card transactions is uncalled for and inconvenient for a donut shop! Even a little exception would’ve brought me back, nope. Lady didn’t care, didn’t apologize, just look irritated because she already bagged the donuts. Well sorry to inconvenience YOU!
–Customer service is horrible, No greet as I walked in, more like «ugh another customer to help»
–Asked the young lady for opinions on donuts, and as I’m talking to her lets out a huge YAWN right in front me, slouched over the counter.
Shipley’s has forever lost my business.

This review isn’t about their doughnuts at all. Instead it is about their new policy that you have to spend a minimum of $ 4.00 to use a debit/​credit card. I’m assuming it is so they can avoid being charged a fee for smaller purchases put on a card, either debit or credit, but come on. You sell doughnuts. What about people who want to buy two doughnuts but don’t have any cash on them… like I did yesterday? That comes to $ 1.80 (which is ridiculous in itself.) So no doughnuts for us? Or we have to buy way more than we want or need to reach $ 4.00? YOU SELL DOUGHNUTS!!! As a side note, the gas station across Bandera sells Krispy Kremes. While not as fresh, their chocolate iced doughnuts were pretty darn good. AND I got to use my card.

The doughnuts here are usually pretty solid.
Their glazed doughnuts are tasty and really sweet. The chocolate with white cream is really good too, however, I find the plain with chocolate frosting to taste like cheap chocolate icing on a hamburger bun.
The coffee there also goes well with the doughnuts, although I recommend going a little blacker than usual to offset these sweet doughnuts.
I’ll keep an eye, er mouth, out for a better doughnut, but, in this area, you can’t really go wrong with them.

My family and I stopped by the other day to give Shipley’s a try. We usually go to Daylight donuts on Fredericksburg but this place is so close and we had never tried it. Grant it we stopped by in the afternoon about 30min before closing but the woman behind the counter couldn’t even crack a smile nor did she offer us any kind of greeting. As for the donuts my husband said his cherry filled glazed was pretty good (but then again he likes the HEB ones too) but the chocolate glazed that my daughter and I chose were beyond stale! When my husband tried it he said it had a «burned» taste to it. Burned or just stale we will not be returning here anytime soon. When I eat a donut I expect every calorie to be worth it!

Tasty and always fresh. Shipley donuts have a distinct flavor, and if I had to describe them, they’re sort of a cross between Dunkin and Krispy Kreme. The stores have old-​fashioned counter set-​ups with friendly service. My personal fave delight is the chocolate filled with white cream. The filled donuts tend to be yeasty, and the cake donuts are… well…cake-like and scrumptious.

HATE this place with passion, but seem to be stuck in a hard place since it is the only donut shop in the local area.
First off everytime I go in the place it’s filthy. Secondly, the customer service SUCKS — seems like there is always some dirty looking teenager that is rude and doesn’t want to be there. Third, the donuts are always sloppy and the taste is just okay. I stopped buying for myself but will only get one for the kids since they don’t know the difference and will eat one donut.
I would recommend to fire all who work there and start from ground zero. If there was a Dunkin or Winchells in close proximity, I would not hesitate to make the drive.