Markus Buri O.D.

Moved to Hemet in October and needed to find a new optometrist so I called them up this passed Thursday to make an app gave the lady my name my hubby’s name and his SSN last 4 and she needed to verify my insurance and let me know if it was time for my covered annual eye exam, she said she’d get back to me in 24 hours (kinda slow if you ask me but ok) so it’s now the next week and no ones called me back to make an app. 3 business days 1 Sunday and a public holiday — not impressed so guess you don’t need new business so off I go…

I went to Dr. Buri last year for an eye exam. I made sure that the price I paid for my eye exam included EVERYTHING I needed to order my prescription glasses online. Meaning no hidden fees. I called in a few months ago requesting for them to send my prescription so I could order my prescription frames. They sent my prescription without my Pupil Distance (PD) even though this is required when ordering prescription glasses. When I called the office today to get my PD they informed me that it is not part of my prescription and would be an extra charge to release that information from them. I obviously asked all this up front and expressed my frustration that they misinformed/​lied to me. Carol from the front desk just kept saying how that is not part of the prescription and I must of misunderstood. So if you are looking for an honest and upfront optometrist this is definitely not the place for you. I will now have to pay for another eye exam elsewhere as how am I supposed to trust a dishonest practice with anything? What goes around comes around.

Let me state up front that I never made it into the actual office. The staff that manage this office and set up new appointments were so incompetent that after six phone calls in one day I opted to not even bother brining my business here.
This office will not let you even set up an appointment without confirming your insurance. Honestly, I’m okay with that. However, I’m not okay with spending half my day on the phone because just because this office staff could not seem to do this efficiently or effectively.
I carry two types of insurance — primary medical insurance (which covers the eye exam) and vision insurance (helps pay for my corrective lenses). With the first phone call I gave all this information over the phone. Then about twenty minutes later a different person, Linda, called me back within an hour telling me they couldn’t confirm either of my insurance companies. I then re-​stated ALL of my information AGAIN, and Linda informed me that the other girl wrote my husband’s name down wrong. I don’t know how this could have been possible since I had to spell it for her three times, but whatever, I can easily spell it a fourth time hoping this new person can get it right. I also called back to give my husband’s SSN. When I called I said I have that number, and the person on the phone said, okay I“ll write it down. I then asked, would you like the name to who’s SSN this is that I’m giving you? She then said, oh I know who this is. I still informed her that it was my husband’s but I should have seen all this as a red flag.
This whole day has been a series of phone calls where they kept calling me back telling me that that they couldn’t confirm my insurance for either coverage. I found out on another phone call they misspelled my own name (one s in cassandra instead of the two). Another phone call they asked me to call my insurance companies myself and make sure I had insurance. I personally called both insurance companies, confirmed the information, called this eye doctor’s office AGAIN and was told that they would then try again themselves to call and confirm the coverage. Seriously? Why did you even bother asking me to waste my time? Then Linda confessed to me that they couldn’t get ahold of someone at my primary insurance company. How the heck is that my fault?
After working on trying to get in your office from 9am this morning to what is now about 3pm in the afternoon, I’m done! I’ll take my business elsewhere. Setting up an appointment should not be this difficult.
This doctor may be great with established patients, but this office does not seem well prepared to take new clients.

Dr. Buri and his staff are so always so pleasant and very thorough. My family and I have been going to him for about 15 years.

The Dr. does a very good exam test compared to others I have gone to. You can tell he loves what he does.

I’ve been to dozens of optomotrists’ offices over the past 30 years and this is the only one I’ve found that is not run like a car lot for eyeglass sales. Dr. Buri provides a quality exam, answers your questions, and hands you your prescription. Whether you chose to buy glasses at his shop or not, he treats you like a patient. That is why I keep going back to him, year after year.
The only reason this is a 4 star review, instead of 5, is that they do not provide itemized receipts, which makes it difficult to understand the various charges, insurance billings, and co-​payments. Nonetheless, I highly recommend this business.