Pep Boys

I have to comment on the excellent customer service I received from Kyle. I had an oil change and alignment done. I have been coming for several years and I am most of the time satisfied but this is by far a case where Kyle did such excellent work and checked with techs and identified a problem with a defective tire (purchased elsewhere) that I am sure would have blown out on the 400 mile trip I had to take the next day. Thanks Kyle. It’s service like yours that keeps me coming back.

Had battery tested a few weeks ago, was told I needed a new one. Didn’t have enough money on me as it turned out I needed a pricey battery.
Came back today, stood waiting with two other customers for 15 minutes while no one even acknowledged our existence. Finally after 25 minutes I was told «We don’t have time to do it right now». No apology, or even a hint of regret let alone telling me when it could be done.
I just walked.
Went to Autozone, they checked the battery and pointed out it was fine except only 60% charged and much as we would love to sell you a battery you should get your alternator checked first…
The irony is I spent 25 minutes staring at the sign in Pep Boys encouraging me to go leave a Unilocal!review for them… so here it is.
Won’t be going back to Pep Boys.

Had excellent service in your store from Kyle. Bought wind shield wipers, Kyle rang us up, then came right out and installed them for me. Will definately be back !

A small job takes almost 4hrs no explanation other than Tech. had to take lunch, ok what about costomer waiting? Manager NO HELP! Never be back. Shame PEP BOYS in Hemet CA

I received the ABSOLUTE WORST service at this Pepboys in Hemet on Florida. I dropped my car off at 12:45 yesterday to have my breaks done. My appointment was for 1:00. It is now 5:00pm the next day and I’m sitting in the parking lot waiting on my car. Not to mention nobody made a single attempt to call me yesterday to let me know they had to order the part needed for my breaks. After making several calls today to find out what’s going on, I received a call from someone stating that they’d give me a 15% discount and my car will be ready in an hour. That was 2 hours ago and I’m here and it’s still not ready. The service guy came out with the worse attitude and treated me as if I’ve done something wrong for coming to pick my car up. I will never trust this place to do any repairs on my car and I MOST DEFINITELY wouldn’t recommend anyone to come here.

I have to say that I had a great experience at Pepboys. I chose to go here for a new battery because of the online deal. Through that I bought the wrong battery. It was a quarter too big and they had no problem replacing it with the correct one. Apparently my car has 5 battery sizes. Then the cashier was confused and forgot to refund the core back to me. I called the store and they were very pleasant. Once I arrived at the store I was treated with the best customer service. Although there were mess ups they were more than happy to make it right without hassle. The store manager runs her store great and talks to her employees with respect. I recommend this store to anyone looking for a food experience. If you are concerned about prices just go online and order with their online deals… you can choose to pay at the store which is great for those that only carry cash!

So here I am at 3:40 after making a 2 o’clock appointment for 4 tires that I showed up at 1:45 for.
My vehicle still hasn’t been brought back.
What’s the purpose of making an appointment if you’re going to sit and wait forever? Apparently it’s so you can use the last bit of cell phone battery to write a crappy review.
Let’s go see what Mr Manager guy has to say…

Awesome service. Made an appointment for 5pm and was out by 6pm. Synthetic oil change and 3 wipers for under $ 100. Plus the team was very friendly. Ask for David or Allen. Plus Todd the Master Tech is the real deal. Thanks guys!

Screw this location. I came in at 6pm which is TWO hours before they close and was refused help in putting back on a tire I had patched. They told me «they didn’t have time». Yet if I had agreed to purchase a tire there would have been time conveniently. Do your damn job! I was there with two kids under the age of four, my sister in law and her family with three kids trying to get back to Victorville. These fools had to get «permission» so we could borrow their jack and fix it ourselves. Luckily my husband and brother in law are handy. Pathetic customer service

I have been coming to this Pep Boys for about a year now and have been able to buy or order exactly what I need from Jeff or Chris. I recommend this Pep boys if you need to her in and out fast and back to your project. I ordered tites on lone and picked them up here to install on my Dune Buggy. The store is clean and organized. I like this store alot.

Went into my local pep boys today with my husband to buy a list full of items for my new truck I just got. We had two different associates helping us finding the items we needed. Five min later a rude gentleman comes out and accuses my husband and me of stealing making him pull up his shirt!!! Never in my life have I felt so disrespected or discriminated against I had a wallet full of cash ready to buy all of my items and had multiple different associates helping us with our needs. Tattoos or not this location needs to learn not everyone in Hemet is a damn theft and customer service should be number one. Today the exact opposite happened and in regards I or my husband will never spend a dime at Pep Boys ever again. Check your cameras its 2015 ! This place is a joke

Sent car in for brake job. Told us that they would not do the brakes unless we also paid for them to do the routers. (When they only have slight wear, and will not need to be replaced for awhile). Said it was because of «liability». We offered to sign a form to release them from any liability, they refused.
Basically tried to scam us out of money. Also, they fucked up our oil plug, but that is expected at this point. Go to a real mechanic.

AMAZING Customer Service! Friendly, helpful, willing to get more info, good selection of parts, accessories, and tools!
Bought a car radio from a different Pep Boys and had to return it. Long story short, Chris, Terry, and Jenifer were SUPERB and AMAZING in helping my husband and I through lost receipts, defective parts, and a new selection of a great radio. They were patient, helpful (Chris even seeking extra help to assist us in determining the problem with the original radio), and professional in all aspects.
While I might not understand all the car parts and shop talk, I wouldn’t hesitate to go to this specific Pep Boys for all my future car and vehicle related needs. I know I will be treated well and get quality for my money, while being treated patiently and fairly (despite my lack of expertise).
Highly recommend this store and the wonderful staff. Thanks again Chris, Terry, and Jenifer!!!

I wish there was a way to give 0 stars! What is going on with this place? The store is crowded with crap, nobody offers to help, I stood in line at the service center to buy tires and 15 minutes later just walked out when nobody even cares that I was there? They were on the phone with somebody that didn’t seem to be a customer actually sounded like their boss, and never cared about me standing in line. Shouldn’t their boss wait? What a joke this place is! There are tons of tire shops all around and they act they’re the only place in town! Stay away! They will eventually close their doors!

Great service Bryan was fantastic @ Pep Boys on Saturday had a shop in Norco ca put in a starter and truck wouldn’t start took her to pep Boys today and Bryan said that the previous shop didn’t hook up the ground
the mechanics @ Pep Boys took care of us Thanks Guys Wish I could give you more than 5 stars

NEVER go to Pep Boys. They conned me out of $ 5,000. over a year and half. My car now sits in the garage and has a blown head gasket. I called Corp in Philly and was told they saw me. LIARS, CHEATERS and THEIVES oh My. They asked me to send all my receipts and sent me a check for $ 263.00.THESE ARE CRIMINALS not Mechanics! I’m still seeking legal action!

Had to buy «3157» bulbs for my 96′ deville. Even had the manager run my VIN to double check those were the lights I needed. Instead he sold me «3757» and said they would work the same. Of course he was wrong and I had to drive all the way back to get the right ones. He was kind enough to take off «$ 1.40» … If I come in once I don’t want to keep coming back. Should’ve sold me the right part in the first place.

I’ve been going to Pep Boys stores on and off for years, depending on the sales and whether the employees decided to be jerks or not (men often think they’re better than a woman coming in with car trouble, as even with this store, I’ve had problems with in the past). But the day before yesterday, I met an employee that changed my views on that!
I’d called looking to just get my brake pads replaced, and Rodney answered the phone. He assured me, even with my limited amount of funds that they would take care of us, and so in we went. A simple brake job was well over our spending limit, but Rodney did what he could to make sure we wouldn’t have to start selling organs. We went in, and after dealing with the rather condescending «manager», Brian (the kind of guy that would make a woman want to slap him), we finally got to talk to Rodney and he was just as nice in person.
As they got to working on my Mom’s vehicle (she drives over 100 miles a day to get to her job, and the sounds it made when the brakes were applied were something like a drunken Chewbacca at a block party), they couldn’t get the right tire off. It took them almost the entire day, and well into the next morning (plus a handful of drill bits, sweat, and probably quite a bit of «wtf» moments) to get the tire off. But once they did, they not only replaced the pads and rotors, but also the calipers, too. To top it all off, Rodney said since the vehicle needed oil, too, he’d get us an oil change.
Needless to say, we didn’t break the bank, and we were well taken care of thanks to Rodney and the boys in the shop that worked on what I like to call «the Jeep from Hell».
Thank you, gentlemen!

Awesome service, very polite and great prices.
Managers were very funny and were so awesome with my bored kids while waiting for our car :)

Called to see how late they were open. The guy was very friendly and was OK with us getting there 5 minutes before closing. Needed tires for our parents and we were in town for just the day.
Anderson was very friendly, professional, knew about all the brands and how they differed. My BF is knowledgeable and was impressed. They changed the 4 tires and he gave us the best deal possible. Even willing to look to see if there were coupons online.
The warranty and all the follow up his parents will receive is great! Thank you Anderson!!!