Splash Car Spa

Car was not vacuumed good! Was suppose to get a air freshener car did not smell like it had it at all! Car carpets were all crooked! ImWindows had smudges still on it! Dashboard was not cleaned well! I will not be back thank you!

On February 16, 2016 at approximately 1pm, I took my vehicle into the Splash Car Spa located in 330 N. Sanderson Ave., Hemet, CA 92 545 for a full inside and out detail of my 2015 Dodge Charger R/​T. The total cost for the detail was $ 140.00. Carlos, the individual who I made the agreement with stated to me that the inside would include a carpet and mat wash, dressing within the entire interior and tires, and a wax and polish. I was informed that the job will last approximately three hours, which is why I took my son home and came back alone to get the services performed. About an hour and a half later, I was informed that the detail on my vehicle was completed. I spoke to Carlos and asked him about the wax and polish with a buffer, at which time he said that the service only includes a hand wax. I reminded him that we had agreed on a wax and polish with a buffer. Carlos agreed on doing the polish himself. I then noticed that Carlos and another employee were focused on the front of my vehicle. I observed Carlos with sandpaper scrubbing on my headlights and bumper. I asked him what that was for at which time he stated that it was to remove a paint overspray that I had in the front of the vehicle, primarily on the passenger side. I told him I didn’t want that service, but he stated that it was at no extra charge. Once the service on the vehicle was completed, I paid and went straight home. Upon my arrival to my residence, I observed that my vehicle had scratches on my headlights and bumper. The scratches were hard to observe at the carwash as the vehicle was in the shade. I contacted the carwash and they informed me to come in the following day and speak to the general manager.
On February 17, 2016 I went back to the carwash and spoke to the unidentified employee that helped Carlos finish the detailing of my vehicle. The unidentified male admitted to Carlos overworking the over sprayed areas with the sandpaper, which are the parts that I claim to be damaged. Upon speaking to the general manager, he stated that there is nothing wrong with the vehicle that it is normal to get swirl marks from the buffer. I then stated to him that they should have informed me of possible swirl marks and that if my vehicle did not need the exterior service performed, why did they perform it, and why did they not advice me otherwise. Maybe they just wanted some quick cash instead of being honest to their customers. He also stated that my vehicle did not need the exterior work done, as my vehicle is not old enough for the service performed. I misplaced my receipt and asked the receptionist for a copy of my receipt or how I can go about obtaining one, which she stated that I could get a copy from the general manager. I then asked the general manager for a copy and he said that I could not get one. Out of nowhere the owner (identified by the general manager) showed up at the location. I asked to owner to please fix my vehicle if which he denied liability for. I informed the owner that I will take him to small claims court, and before leaving I asked him for a copy of the receipt. The owner rudely told me that they would not provide me with one. The entire conversation between me and the employees and owner of the carwash was recorded with my cellphone.

*sigh* This place is exactly why i don’t let anyone wash my car. I took my car in on Sunday the 17^th for an emergency car wash persuaded by a family member. Hoping this experience was going to give me a positive outlook on Car Wash bussinessess i took a chance. Unfortunately, it just enforced my original POV. they offer you a car scent for your car, but the one i chose was never sprayed in my car. Also, the inside of the windows were smudged and streaky. Thirdly, they only cleaned the rims on the drivers side but left the passenger side dirty lastly, the roof wasn’t cleaned off very well because it still had some sort of brown liquid up there. It was my first AND last time coming to this place. Not worth the $ 15.99 i paid when i can do a better job at a self wash for 4 dollars and that includes the vacuuming and interior detail. I hear this place has a bad reputation and from the reviews here on Unilocal and my experience, i can verify and say that this place is not worth your money.

Just came back from having my van cleaned. Apparently cleaning the inside of the car is not included with the price you pay, they refused to clean my seats. I was not asking for a detail, simply passing a damp cloth on the seats and sides would have been sufficient, a 2 minute job tops. It is a big car so I had a tip of 75% of what the cost to wash the car is ready but the face alone of the employee when I asked to clean the seats was enough to re-​think it.

Well this was my 2^nd time here in 5 years and after The 1^st I thought I wouldn’t go back. But my niece gave me a very generous gift card for Christmas but that wasn’t enough they tried to get me to keep adding on. I wanted the water spots treated on my Windows but not at the expense of $ 10 a window. When I returned to get my car 5 hours later (still not done) they left my rims dirty and the inside visors and hand hold had black finger marks, and the carpets were wet not sure if they used soap on the mats and the back window had smudges. And to top things off they rubbed the paint off the front passenger panel and made a little oxidation damage to the whole panel primer down and that’s why the guy held door open so I wouldn’t see it. I must say the young guy taking in the cars really cool and nice, but this place is a rip off, and I won’t be going back .$ 105.00 for a car wash and a armor all wash down no thanks.

Well, now I feel bad. It turns out my antenna was in my car the whole time and I just didn’t realize it… they had unscrewed it before it going into the wash but had forgotten to put it back on. I will stick to my comment though of this place going downhill though with the past few times I’ve been and my car still looks dirty. But, I was wrong about my antenna. That was nice of them to do that.

Horrible customer service and incompetent management. Stay away.
Unless you have time to inspect your vehicle and write out a list of what they failed to wipe and vacuum.
This was a complete waste of money and more importantly, time.

I come here for a few years but I may not be returning any more. I’m tired of my car not being done right every single time. I have had the cheapest car wash to to $ 100 detail car wash. Every time the never vacuum right. how does my stsndard vacuum at home Do a better job then their industrial powerful one? Time to find a new car wash place.

So I’ve been coming here for a while now, and my most recent visit will be my last. Paid $ 20+ for the «ultimate» wash and got a 5 minute sorry excuse for a wipe-​down, no tire detail (which I paid for) and they NUKED my truck with this sickening, pine/​soap-​smelling air freshener (I’ve literally been driving around with all the windows down for two days trying to get rid of the smell — finally bought a box of baking soda and left it in the truck overnight). Dude also acted like a condescending jerk when I told him not to get any chemicals on my brand-​new touchscreen stereo. I’ve had better service on prior visits but I won’t be coming back. Note to management: people’s cars are their babies. Treat as such!

Hit or miss. water spots sometimes, most of the time the interior and windows leave quite a bit to the imagination, but what really gets me is they accept their coupons but ONLY if you print them out. I get the «I told that guy to change it» excuse everytime, but it never ceases to amaze me. A $ 12 car wash done decent is frustrating, but a $ 17 car wash done decent is maddening. I don’t think I’ll be coming here again. why wouldn’t I drive 5 minutes for $ 6 less and the same half assed results.

You know what, I’ve been here multiple times, and they have done a really good job, BUT they always screw you on something! They charge you extra for having a big vehicle, they didn’t vacuum my sisters back seats and we know they didn’t because she has black interior and there was still white dog hair everywhere! And this last time they didn’t vacuum my trunk! There was a ton of sand still there. Really disappointed!!!

Worst place ever! They start trying to upsell the detail service from the start. Very pushy and won’t take a simple no for an answer. I paid $ 20 for a car wash today and my windows are ridiculously streaked. When I pointed this out to the lady who cleaned my car she grudgingly started wiping then down which made the streaks worse, all the while speaking Spanish to her coworker. Would love to go back for then to do it right, but with an impatient five year old and an original car wash that took over 45 minutes, it’s not going to happen. Won’t ever go back!

Great service been here several times, great inside store to buy all kinds of things. Would like to not have to sit outside with all the smokers, would be great for a designated smoking area. Off to the cleaners now to get the smoke out of my suit.

They usually do an average job on my car. However, they seem to
try to get that extra buck by trying to say that you have a large SUV
when it isn’t. My Toyota Venza is not classified as a SUV, it has approximately the same surface area as a compact. In fact, today
was the first time it was an issue. They had a new guy today and I
told that idiot that I never get charged the extra dollar and he said
I should take it up with the cashier. The cashier didnt know the size of my car
but said she had her hands tied and I would have to pay the extra amount.
The Hemet carwash is where I am going to get my car washed and waxed
from now on.

Hopefully they’ll remember to vacuum this time.

they’re pretty quick & effective here!!! never really been disappointed! I’ll be back with my dirty car