Verizon Fios

Fios has the worst customer service in the world I would never ever recommend them to anyone! Not even my worst enemy

Over priced, poor channel selection, and horrible customer service. It takes multiple calls and hours on the phone to resolve issues. Each person tells you something different, no one is trained, and your frustration increases.

Why is dealing with any cable provider a hellish slow retarded experience. All I want to do is swap out a dead box. 30 mins with chat support. Try this try that. The box is dead no power why are you wasting my time. Okay finally get authorization to swap the box. Let’s spend another 30 mins+ waiting to see an in store rep. They are busy changing people’s service plans. Come on, how about an express line for box swaps. Expect to spend some time in this place, like your whole lunch hour.

Verizon Fios is the worst!!! Every time I order a movie on demand I never get to enjoy it! Tonight’s debacle started out with the movie starting with static and I did the usual unplug steps that they always recommend then half way through the movie my whole system just shuts down out of no where!!! it finally rebooted and took 10 mins to download and then it happened yet again towards the end of the movie! Ugh so now I ‘m really pissed and I call Verizon… so I have to endure the awful hold music for 20 mins YES 20 mins because all the representatives are busy helping other customers! Yeah I wonder why??? Finally I get someone on the phone and then they want to transfer me to «tech support» after another 5 mins of that awful song I hung up and wanted to throw my remote out the window! This same scenario happens every time I want to order a movie… If you are thinking about switching cable companies do not and I mean DO NOT even consider Verizon FIOS!!! It’s unfortunate that we a stuck in a 2 year contract or I would have left them a long time ago! NWO at it’s finest! We have no more choices left and it is extremely frustrating to say the least!

After being prompted to sign up via mobile we ended up not clicking something and not getting the bonus months of premium channels. After calling to correct this we were told this could not be changed by anyone! Really I am a brand new customer and already the customer service sucks! I’ll be calling again and again to speak to a manager because this is ridiculous. Way to treat new customers. If they don’t change this I’ll be switching to dish!

Literally since i switched from Comcast my
Internet is SO slow. Don’t buy into the fake «high speed» ads. My parents got the most expensive package and the Internet is TERRIBLE. My tv can’t play Netflix without pausing every 30 seconds, and the picture quality is awful bc the Internet is so slow. I’m so angry and disappointed this slow internet is really affecting my life. Whatever u do DONT BUY IT! If I could have i would have given it 0 stars.

I walked in to get a new HD top box, I wound up getting my plan upgraded and reduced in price. Great customer service, very helpful.