Avis

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This is the COST of Father’s Day Week For this Dad!
Round Trip Flight from Denver (where I live) to Dallas (where my son lives) — $ 169.00
Food/​Fun/​Events/​Toys for the whole week-​$ 275.00
Rental Car for ONE DAY from Dallas To Belton, Texas from AVIS– $ 300.00
Dragging my son around while being on the phone with AVIS for 8 hours to resolve nothing
and
missed activities and events because I could no longer afford them
and
time I will never get back with him– INVALUABLE AND PRICELESS — NOT the good kind.
Excuse my language, but WHAT the ACTUAL F***??? $ 300.00???
Here’s how it happened:
Since I only needed the car for 1 day because I can borrow a family car for the rest of the week I decided to take the car one way from Dallas to Belton, Texas.
I tried to reserve my rental car in advance but every single website only allows me to book rental cars to be returned to the same location.
As I arrived to the rental car location at Dallas Love Airport there was a sign on every rental car company’s desk that said «CARS AVAILABLE» so there wasn’t exactly a «shortage» of cars. Not to mention when I actually got the car the entire lot was FULL of cars… but I digress.
I asked the lady at Avis/​Budget Rental Car (named Lachandra) to help me rent a car for the day. I explained my situation about how I was here taking my son on a vacation and that I only needed the car for 1 day. I asked if I could make it the cheapest car available and the cheapest rate available.
She agreed and as I was about to check out she said, «your estimated charges for this car are $ 330.00/day plus $ 0.30/mile»
My mouth dropped and my heart rate went through the roof. «Excuse me? Isn’t an insurance company charged $ 25-​$ 30/​day??? Why am I being charged $ 330 plus $ 0.30»
Her answer was because I was going 1 direction and that was the only rates allowed for that transaction.
Scrambling, because in no way in hell did I expect to budget potentially $ 500.00 for a rental car, and it would ruin the whole trip, I proceeded to tell her I couldn’t afford that and that I thought it was preposterous.
She said well let me see if I can find you some «discounts».
She went from Budget back to Avis searching for the «best plans and best rates» and finally came back after SEVEN more proposals at rates between $ 275.00/day — Finally $ 122.91/ day + $ 0.30/mile.
Saying she couldn’t go any lower because there were «no more discounts available» and this was the cheapest rate between Budget and Avis, and considering I had already been talking with her for over an HOUR, and considering I had 45 minutes to go pick up my son (30 miles away) before his mother took a flight out of town, then I reluctantly agreed although I was FURIOUS about it.
I picked up my son and drove straight to Belton. By the time I got there my son was asleep and since I had the car for 24 hours I agreed to turn it in the next day.
Next Day: Ps this gets better
I arrive at the Avis Rental Car at 11:45am (15 minutes before my 24 hours was up). Took my son out of the car and we waited inside in a line 5 people long with only 1 person working the rental car desk. I waited in line for 1 hour (with my 3.5 year old son) to turn my car back in.
The receipt I got is in this picture I posted.
Gas-​$ 30.00
Rental Car– 1 day -$ 61.00
Rental Car– 1 Hour (the hour I stood in line at Avis) — $ 45.76
275 miles driven x $ 0.30/mile– $ 82.50 (more than the cost of the car/​day)
Various «charges/​fees» plus taxes– $ 80.12 (also more than the cost of the car/​day)
for a grand total of $ 299.38
I was trying to avoid paying out the A** for a rental car and I Still got stuck with a GIANT bill.
If I had decided to keep the car for THE WEEK I would have paid the same amount.
If I had decided to FLY from Dallas To Austin and drive with my family to Belton it would have cost less.
Insurance companies get charged $ 25-​$ 30 a day for a VERY NICE vehicle while I was charged $ 270.00 for a F***ing Nissan Versa Hatchback… the cheapest car there.
At this point, 4 days later, I have spent EIGHT HOURS of my vacation with my son on the phone with Avis trying to speak to a manager about this egregious and asinine charge for a 1 day rental car. I was HUNG UP on, Put on hold for 45 minutes, tossed around from Customer Service Provider to Customer Service Provider.
I asked for the cheapest possible deal and I feel like I was INTENTIONALLY: 1) played for a fool, 2) misled 3) avoided and tossed around between customer service providers 4) treated like absolute Dog Sh**
I will NEVER rent from Budget/​Avis ever again. EVER! What a joke company
PLEASE PLEASE PLEASE make this go viral. Share with EVERYONE

These employees are amazing! They helped me out in a huge way when it came an emergency that I to handle out of state. We’ve always gone to this location due to the wonderful customer service! Thank you to each and everyone of ya’ll

Very friendly service and my vehicle has always been ready at my appointed time. They always review my reservation to see if they can find me a better rate or discount. I love dealing with this business!

I have rented vehicles approx. 20 times, average 5 day rental since 2007 from this location. The lady was always very professional and accommodating. A few days ago I booked a reservation to pick up a vehicle at 3pm today for 5 days. Another lady called me this morning from that location telling me I should come pick up my car at 10 am instead of my reserved 3 pm time. I asked for the other lady, and was informed she no longer works there. I asked if I have a reservation why do I need to pick it up 5 hours earlier. I was told if they have someone «WALK IN» they would get my vehicle. Just because I have a reservation, does NOT guarantee me my vehicle. I was shocked the way she spoke to me and I hope this franchise owner reads this and sees how their employee treats their customers. Time to find another local rental car agency. BEWARE your reservation is USELESS at this location.

Very easy to rent from this Avis office plus they had better rates than any rental car company that was located at the Las Vegas airport. The lady at the counter was nice and they have a drop off box in case you need to return your car on a Sunday or when their office is closed. I would recommend this Avis office in Henderson NV.

Super friendly service, there was only one sole employee running around taking care if everything but she was dialed in… We showed up early and they didn’t have the car we wanted available so she upgraded us to a larger SUV for free. Free upgrades always make me smile :)
This place is small but very accommodating. That’s always a good thing when your in the middle of making last minute arrangements. Check in was pleasant as well. All around excellent service. Thank you very much Avis.

This is my go-​to when I need to rent a car. The woman who runs it is very helpful, friendly and accommodating. The vehicles are always in great condition and I’ve never had a problem.

Avis’s St. Rose Parkway branch is a small, independently run car rental agency serving the greater… 7-​Hills/​Green Valley area. I have only used them a couple of times before and… it’s a typical car rental place.
Prices can range from $$$$$ to dirt cheap but they do try and stay competitive. I guess if you need a rental car for a weekend trip or because your car breaks down, this would be the place to go.

This is MY Avis! :-) LOL. Seriously — Phylis, the owner of this wonderful establishment, is the BEST!