Bike Shop

This is a gem of a local business and I am grateful that a friend recommended it. I had not been riding a bicycle for many years. Terry help me choose a great bicycle after asking me a few questions about my needs and capabilities. The entire staff is pleasant, helpful, and knowlegable. Repairs are done on the spot if they are not busy and they have the parts. It’s great to do business with owners and staff who love what they do. They know the valley really well and can recommend interesting and fun places to ride. They are genuinely enthusiastic about cycling and do there best to help you enjoy the products they are selling.

Friendly staff but the worst follow up I’ve experienced in years. I went to the store a couple of times before deciding on getting 2 full suspension Grant bikes at about $ 2,400 @ for my wife and I. We were also adding a power assist kit to each bike at about another $ 1,000@. I never negotiated price but did ask that I get the bikes within a three week period as we were taking them on a trip. One of the owners (Terry) was very nice but I could never get him or anyone else at the shop to get me a firm price or delivery status. I went back to the store twice more and called them an additional 4x’s over a two week period. Four days before the trip I called again only to hear were looking for a new supplier and wouldn’t be able to get the bikes to me before the trip date. Each time I went in or called someone promised to check the status and call me back. Not once did anyone return my calls. I would have expected more for a $ 7.000+ order; obviously, business must be good.
Nice people but horrible customer service.

New favorite bike shop! Great service, fast service, I highly recommend this business. I needed my tire repaired, I was in and out in a matter of 20min.

This place is seriously the best! The staff is so courteous and helpful. I have been coming to them for years even though I live on the other side of town. I’ve both purchased bikes through them as well as has my bikes serviced here. Most recently I had my vintage Bianca serviced because it was starting to act a little crotchety. She is now purring like a kitty. Thanks guys!!!

Ball bearings and brake adjustments are beyond my bicycle repair expertise, so I called REI where I sometimes take my bikes and the repair shop was booked three weeks out. I have one speed in life, FAST! So waiting was not an option.
Thanks to a Unilocal Friend of mine who favorably reviewed Bike Shop last month, I called and was welcomed to bring in the bike.
On Friday ⁴⁄₁₅^th my son and I dropped off his bike for repair, and I was called the following morning w/​fabulous news that it is ready to ride, and available for pickup. The repair cost was reasonable and my son is safely riding his bike again.
This store is BIG! with plenty of high quality selections to choose from for new sales, a noteworthy repair shop, along with a team of professional employees who each and all expressed friendly customer service.
Much thanks to Leland who I value as the super star employee here at this shop. He is skilled, fast, and very professional with exceptional customer service skills. Not to be left out, my thanks and appreciation goes to Bill, Nate, Terry, and Josef. I highly recommend Bike Shop to anybody who has a bicycle, and to anybody who wants a new bicycle.
See 7 photos below…
Unilocal 100 REVIEW CHALLENGE 2016: #89

This place has been nothing short of fantastic and a pleasure to work with. I came in and told them what I needed for my bike. They ordered the part and called when it came in, that’s a major improvement over the last place I dealt with here in town.
Because it’s bike season they did have about a 3 to 4 day wait on service so I decided to buy the part and attempt the repair myself. They were very open to providing support in guiding me how to do it myself and if issues arrived said I could call and they would do what they could to help.
I did run into some issues, needed a new cable and housing which was not expensive. When I got down to the final part of the repair, the dérailleur mine being over 20yrs old had serious issues. I took the bike back to them to look at it and of course I knew before I got there I was going to need a new one. They not only had it in stock but but everything fixed and back to me the next day.
The staff are friendly and willing to help but understand, it’s a bike shop that stays busy meaning you are not the only customer. They will go out of their way to do what they can to help you, but also are receiving the same pressure to help as quickly as possible from all the other customers before you and after you.
They do great work and patience is required on your part. The repair will get done, you won’t be overcharged or taken advantage of. This is a place I will do business with again and recommend.

We bought a bike from these guys a couple years ago and we bring our bikes here for repairs & maintenance regularly.
The prices are a bit higher than normal but the service is always quality.
Today I came in for a repair on my front wheel and they took care of it right on the spot!
These guys rock!

I took my mountain bike in yesterday to have a front wheel problem repaired. I couldn’t be more pleased with the service I received. They we’re courteous, didn’t talk down to me and the young man asked if I had a few minutes and when I said that I did, he repaired it on the spot and I was out the door in ten minutes. Very reasonable and fair charge too. I will definitely return for any bicycle needs.

This is the best bike shop I’ve ever been to. The men working there were really helpful. They take the time to help you look for what you need. They don’t push the most expensive items on you but what you can afford. The man who helped me was nice, helped me with a new bike stand and seat, and put my bike in the car. It was my first time there and I plan on coming back more as a regular customer! Thank you!

I do not often write one star reviews, but we had the worst experience with this shop and I warn anyone who wants to be treated with any respect to stay away from here. As many of you know, my husband’s bike is very important to him — it became his primary mode of transportation to and from work, and he loved riding it on the weekends all over Vegas and the surrounding areas. When we moved from Nevada to the midwest, we had to decide — put his «baby» on the bike rack and drive it or ship it with the experts. We decided to ship it with the Bike Shop.
We went in and were assured that they ship bikes daily, and had never had a problem. We paid for the bike to be packed for shipment and then the cost of the shipping. We were never offered insurance, and we figured for a bike worth thousands of dollars, insurance would be a given on the package. The bike was shipped directly to our local bike shop so it could be put back together upon arrival.
When the bike arrived, the local bike shop here told us it was improperly packed — it is a road bike packed in a mountain bike box, and the carbon frame was not protected. The box (and carbon bike frame) arrived damaged and without insurance. UPS said in that situation they could only refund the SHIPPER (the Bike Shop in Henderson) $ 100. Of course that is not acceptable! We took tons of pictures of the bicycle and sent them to the owner of the Bike Shop. My husband called the Bike Shop relentlessly — soon everyone who worked there knew his name and would never connect him to the owner. All of the staff insisted that they have never put insurance on any bike shipped, even $ 10,000+ bikes! That is absurd.
After several weeks, the owner agreed to speak with him and denied any wrongdoing. He would not take responsibility and said it was UPS’ fault. My husband continued to ask for help to get this bike fixed. He already had to pay the local bike shop here to store the bike, so this was costing more and more. Finally the owner told him to ship the broken parts of the frame back and he would fix it. We kept the handlebars and wheels and had to pay the local bike shop to pack and ship the bicycle back to the Bike Shop in Henderson ($$$$!) — after a month with my husband checking in regularly, he was told the bike was fixed and would be sent back. We called a few days later for a tracking number and were told that the staff lied to us — it was not yet even looked at by anyone. The owner said either we could pay to ship it to a carbon repair person in California and pay for the repair or he could get a Vegas carbon frame expert to come in as a favor, but he was not in a rush to help us because he was doing this as a favor.
Trust me, it was much meaner than this sounds — the guy did not care about our customer service experience because we no longer live in Henderson. We took the bike here for tune-​ups prior to our move and had little issue, but now we were being treated like dirt because we are out of sight. My husband told the owner that the incentive to get the bike fixed would be that he would not have to constantly get calls from him about the issue! The owner did not care.
Finally, the bike was fixed and shipped back to the bike shop here, where once again we had to pay our local shop to put the bike back together and tune it up. Whatever we paid for at the Bike Shop in Henderson before we moved we did not receive — not any customer service, the bike was not properly packed and shipped, and no insurance was ever placed on the package. It was like pulling teeth to get anyone to help with the situation, and from someone who grew up in the service industry, I was appalled at how my husband was treated. His bike meant nothing to them and it was awful to see him go through this — he was without his bicycle for almost three months! Please go to any of the other bike shops in the Vegas area as there are many which actually provide customer service and do not make the customer feel worthless for actions the Bike Shop actually did. This place is truly horrible, and provides no value for your time and money. It just caused a lot of headaches, frustration, sadness, a lot of extra money, and wasted time.

I needed help for a certain part on my bike. The rep Andy said he would go look in the back and call me back. I figured it would be a quick search in the back, boy was I wrong.
Hours later, I had not received a call. I called the bike shop to follow up on my request and another representative said Ryan never was going to call me back.
Wonderful service all around if you like dealing with kids that don’t give a care about customer service.

VERY POOR CUSTOMER service! We came in looking for a bike screw. There store sells cruiser bikes. We showed the guy that worked there and pointed out the exact screw we needed. The guy that worked there said we had to bring in our bikes??? Why do we need to bring in our bikes when we just showed you the exact screw we needed!!! Unsuccessful so we left.
The next day hoping to speak to someone helpful. We spoke to RYAN on the phone. Ryan took down our phone number and said he will look for it and call back. HE NEVER CALLED BACK! We had to call back and ended up speaking to another guy that was as useless as Ryan. Dont tell a customer you’re going to call them back and not call back! I’ll never come back to this bike shop. There are plenty of bike shops with better customer service.

Amazing Customer Service and an Amazing Owner!
I found the Bike Shop with some word of mouth and the occasional drive by to and from home. I had always wondered what I’d find in the store and how I’d be treated walking in not knowing really much at all.
On my first visit I was quickly greeted by Terry and asked what he could help me find. I explained I was looking for a low end road bike to get into and never once was I pushed into another direction. Terry was great at explaining all my questions and didn’t make me feel out of place with not knowing much about cycling.
I ended up leaving the shop that afternoon not making a purchase however with a great deal of knowledge given to me by Terry. The next day I returned with an extremely used Frankenstein bicycle that was thrown together from someone on Craigslist. I had decided to take an alternative with a smaller budget to get into my new hobby.
Terry was at the store once again and he was again extremely helpful to me with my Cobbled bike of parts. What was also great is the fact I was remembered and called by name! Terry took great care of me with all questions and outfitting me with all the gear I asked about. I also appreciated the fact I wasn’t being pushed into super high end items that I really wouldn’t benefit from. I was extremely surprised when my bicycle was taken so they could install all the accessories I was going to purchase! This is something I would have never imagined and I planned on doing later that afternoon when I got home. During the installation of my peddles, the employee working on my bicycle noticed there was a part on my bike that seemed out of place. On a closer examination, it was clear I had an issue and this was shared with Terry. Terry and his employees once again blew me away with the customer service and the replacement of the part free of charge.
The bottom line is, I’ve found an exceptional store with an owner that truly believes in great customer service and going above and beyond. I will be a life long customer and when I’m ready to make a purchase on my next bicycle, it will be at The Bike Shop!

I’ve been here a quite few times. It has become my favorite bike shop in town.
The good: You get acknowledged right away. The owner (I believe) is very knowledgable, super helpful and patient. They are good salesmen while not being pushy. No arrogance here. I’ve had simple issues like dérailleur alignment, trueing a tire, and installing a chain that have been done while I waited 10 to 15 minutes. Even while working on my bike I watched them help others and treat them the same way I was treated. The small issues I’ve taken them to repair were really reasonably priced (so much so that I felt guilty and bought other items). I personally like the setup of the shop and the ability to see my bike while it’s being taken cared off. Prices for merchandise are moderate.
The bad: Some items that I’ve shopped for they did not have in stock but I still bought other items only because they treated me so good. One of the mechanics does a «Critical Mass Ride» that is horribly unorganized and a bit dangerous due to the young riders antics.

I called 3 times to inquire about a bicycle, asked for «Terry» the owner. Never got a call back. Nice work Terry. Horrible customer service.
There are plenty of other bicycle stores that want my business and that’s where I will take it from now on.

Recently got my mountain bike serviced at the Bike Shop to take care of some in-​flight damage and get it ‘desert readied.’ Terry and the team are excellent. Fast, friendly, professional, and reasonably priced. Terry is also a great source of information on equipment and local trails. The Bike Shop carries the full line of Trek bikes and several smaller brands, as well as everything you’d need from all the leading accessory and cycling clothing makers.

Greeted from the staff as soon as I walked through the double doors. They were quiet busy that Saturday afternoon but still managed to assist my girlfriend and I in a timely manner. Their lounge area is awesome with very comfortable couches and TV. They professionally answered all of our questions. I had a bike in mind that I really wanted, but they didn’t have it in stock. They searched and found the bike I was looking for and were able to order it for me. Quick and easy. I ended up purchasing 2 bikes from them!
2015 Electra Townie 7d (Vanilla)
2015 Electra Coaster 7d (Satin Black) — Special Ordered
They were also nice enough to keep one of the bikes and store it until the special ordered bike got delivered.
When the special ordered bike finally came in, they assembled it and called me to inform that its all ready for pick up. When my girlfriend and I came to pick up both of our bikes, they actually still remembered us and our names. That was pretty awesome. We were immediately helped and they adjusted our bikes to our own comforts. They also waved us «goodbye» as we rode away.
I’ve been to other bike shops and none have treated me with such kindness and respect. Other shops would simply ignore you unless they feel you’re actually going to buy something. And even then, they wouldn’t have gone above and beyond like these guys have.
I had a very personable experience and would highly recommend this bike shop! 10 out of 10!
Thank you for your assistance. We are extremely satisfied with our purchases and will be back for accessories and future bikes!

Our bikes have been sitting in storage for quite some time, so we needed some new tubes, chain lube, etc. Walked into the Bike Shop and were blown away.
Friendly faces and employees instantly asked if we needed help with anything (place was oddly packed for a Monday at 11am). Tubes were cheap (6 bucks) and the kid working there asked if I just wanted to put them in and he did so for free.
We were gonna get new tubes for my gal’s bike but the guy checked for leaks, said there weren’t any, filled it up, and told us it would save us a few bucks to hold off on it. We bought a few spare tubes anyways just in case, but it was nice he didn’t try to sell crap just to sell it.
While ringing us up he asked if we were new around town and gave us a map of all the local bike trails and streets with bike lanes. He also gave us some info on cycling groups and longer rides for weekends. (I really wish I caught the kid’s name, early 20s with a red/​orange tattoo on the back of his right arm). Super nice guy.
Anyways. The place is affordable, friendly, and doesn’t try to sell you crap you don’t need. Us and our friends are all gonna probably head back for tuneups in the coming weeks just because of the service. Definitely our new bike shop.

Terry is a great guy and all the people at this shop are very friendly and willing to help you with whatever you need. I recommended this shop to some friends and met them there to select a couple of starter bikes. Terry personally assisted us, explaining all the benefits and features of all the models we were looking at. He really spent a lot of time with us so my friends could make a smart decision and select the best bikes for what they were looking to do. He also assisted them with all the accessories and a car rack. I just can’t say enough about how down to earth and caring these people are, truly a great bike shop!

We’ve used them before for simple tire and tube. They were great. I’ll try them in the future for more complete stuff but according to all my biking friends, this is the place for service and shopping for all things bike related.
I know they beat R.E.I. Prices substantially.

Above and Beyond 5 star
Service is amazing talking about owner and staff, no words. Since the first day I walk in the store clueless about bikes and with a triathlon over my shoulder they took the pressure away help me with everything a needed, they have bike rides that you can join on weekends they post it online which helps a lot, you can’t either live in Vegas or come from vacation you name it if you like bikes or you think you need a bike don’t look anymore just remember the address and go there you can not go wrong