Caliber Collision

Me and my girlfriend came in a couple days ago to drop off her Toyota Yaris to get her bumper replaced and fixed the customer service from the entrance gave me the best impression it made me feel welcome. They first said hey we were expecting you guys and that right there shows me that they were on it. All the staff were smiling and seemed really happy to be working there. I would definitely go there again and would recommend people to go. Also, the Geico adjuster and enterprise rental lady helped us with everything we needed. Thank you for making this experience very smooth and less painful as it could be and also thank you enterprise for the free upgrade.

Had my vehicle repaired here after some idiot side swiped it while I was parked. At least he was an honest idiot and came in and told me he hit it. Insurance dealt with the claim and caliber collision was nice and kept me updated while my car was getting repaired. They sent me text message updates! It was nice.

Could not be more disappointed.
I have been waiting on my car for nearly a month, after initially being told it «might take two weeks.» I have received no phone calls, only minimally informative text messages saying «your completion date has been updated.» I’ve received three of these, and little to no sympathy from the manager or support staff. My vehicle, the one that I’m paying for, has sat in the shop for minimal work this entire month, and no one has taken the time to explain why.
I’ve experienced much more customer service from other body shops.
If I had a chance to do this over again, I would not choose this shop simply because my insurance suggested it.
I seriously cannot make myself believe that the reviews below are for the same Body Shop I am working with. Perhaps they are under a different management?
I have had nothing positive with these people.
Go with a Mom and Pop shop, or anywhere else. Your bound to be treated with more regard!

I had my body work done on my Hyundai by Calibur after an accident. They came recommended by our insurance, but we also had many family members attest to how great they were. When we first dropped the car off, it was right before a holiday weekend. Their technician was very friendly and reassured us that they would let us know the status of our car’s condition as soon as they could, but wanted to set a realistic expectation and made us aware that it would be after the holiday weekend. As the process went on we got constant pulse checks from their office in the form of reassuring and polite text messages and in person phone calls from the technician and the office staff. The process took about 3 weeks, but during the entire process we never had to guess at what stage our car was in or track down someone to talk to. Calibur took what would normally be a very stressful and aggravating process full of bad communication and unrealistic expectations and turned it into an extremely comforting and professional experience. And their service continues even after you drive your car away with the warranty they automatically provide on all of the repairs they performed. If you like being in good hands and knowing what’s going on during your repairs while being treated with respect — I would highly recommend Calibur :)

Best place ever…2^nd time here, unfortunately. Dave took excellent care of our car and made sure, as customers, that we were pleased. Glad we heard about this company, you wont be disappointed. Thanks Dave !

My car windshield was cracked due to a blown tire hitting us on the I15 heading back to Vegas from cali. My insurance, progressive, handled the claim and brought my car here for repairs. They did a great job with fixing the paint on my hood and the windshield seems fine however when I got my car back they had gouged my dashboard along the entire length of it where the glass meets the plastic, assumingly while replacing the windshield. It looks like crowbar marks and they, I’m sure, thought I would not notice it and tried to pass it off as done well; however I bought the car brand new and have had it for two months so the fact I get in my car and see these gouges in the reflection of my windshield is really appalling. This company does not do quality work which is surprising because they took five days longer then the original quoted time frame.

After totaling my previous car and buying a new car, five days after having it I struck a construction cone and damaged my front bumper and headlight. I was completely devastated and seriously stressed out. After going over to New Look Collision for an estimate, they quoted me $ 635. I decided to get a second opinion at Caliber Collision. Alfie took a look and suggested we try buffing it out first to see how much damage was really done — something the other collision center hadn’t even suggested. He took my car around and 10 minutes later I come out with damage basically gone. Few minor scratches left but something to actually live with — you have to purposely be looking for them. I was amazed. Alfie said he knew damage wasn’t that bad looking at it and for free they took 100% of my stress away. They wrote me up the estimate just in case I wanted the scratches taken away — about $ 250 less than the other collision center. But Alfie said that with my car being so new with original paint that I don’t want to keep adding layers of paint for minor scratches, that it may be wise to wait for more damage to happen before actually repainting. So not only did they remove the scuffs for free, they also advised me what was best for ME not just for THEM, as we all know businesses need business to get money! Now I cannot vouch for the actual body repairs from this center but I do know that today I walked away feeling so much better about my car. Thank you, Alfie!

If your like I was a week ago and you’ve just been in a car accident and your searching reviews to find the right place to take your car for repairs search no more. Do yourself a favor and take your car to Caliber Collision in Henderson. Friendly front desk ladies, quick in and out. David got my repairs done in the time frame promised, car looked great but needed one minor adjustment to the hood when giving the car the final once over. No problem David got it fixed in less than 10 minutes. Highly recommend. They call to have your rental car dropped off and picked up no back and forth in a shuttle making numerous stops.

Shout out to Jan, who offers popcorn or muffins in the morning. It’s not all she dose, she keeps the place in smooth working order. I first found out about this place when I got smashed in the rear end about 6 months ago. The turnaround was 2 days and my car looked new. I was referred by the other persons insurance company so I went there.
This time I was smashed on the right side of my car, again not at fault. I went to 3 different body shops for 3 different estiments. I thought I was going to have to go to court but the other guy folded and calmed responsibility. all 3 estiments were around $ 300.00 of each other but Caliber was the lowest. I chose Caliber because of the past experience I had with them. This time it had taken 8 days for repairs. (more damage then last time) I have had 3 accidents in 35 years and 2 of them in just the last 6 months. Service and work on your car is the best in my eye’s. When I picked up my car it was detailed inside and out. The floor mats were shampooed and everything was spotless.
Don’t wast your time going anywhere else.

David!!! David!!! David!!!
David did an excellent job in expediting my car and returning it to me in a speedy manner. He stayed in contact with me throughout the process and continually updated me on any detail that he received. Loved the service. Loved his attention to detail and appreciated his level of expertise.
Thanks David! :)

Amazing work. Got The job done one day earlier than expected. Thank you so much. My van looks great. Isabella was terrific. She made sure that enterprise Rent-​A-​Car was there for me. Alfie kept me updated and did a great job.

Run! Run far, far, far away if your insurance sends you here. They didn’t communicate with us; we never had any idea what was going on with the repair. They will tell you it’s an «aftermarket» part ~ that is code for «used». And no, it’s not a refurbished part, it is just straight up used. They charged us and the insurance for an alignment. After picking up the car it kept making a weird clicking noise ~ we then found out it was the driver side air bag. They had unbolted it and not properly re-​installed it. Actually they didn’t bolt it at all, it was just sitting there waiting to come flying out at the drivers face should there have been an accident. They deny ever touching the steering wheel ~ how can you do an alignment (2 alignments!) and not touch the steering? Their invoice showed us being billed twice for the deductable, when we asked about it, they never called us back; if they aren’t up to something shady why didn’t they call us back? We drive the vehicle up there to talk to them about a few problems and they deny that we brought the car! It was parked in their parking lot. The body work does look okay, however the rest of the repairs are complete and utter crap ~ we will have to pay someone else to have it repaired properly. If I could give zero stars or negative stars I would.

So I had them do a couple fixes for me. Our Lexus got hit and they did a fantastic job with the repair. So much so that I brought my thunderbird in on a non insurance claim for some fixes and they did amazing work as well.
Months later, we had a little accident at the house where my father tripped and grabbed onto a wrought iron gate in my house. We called a wrought iron guy and they wanted an exorbitant amount for the fix where it detached from the screw plate. My father said we could easily just have it welded somewhere.
I took a chance and took the gate door to Caliber and explained the situation. The manager took it to the back and in 5 minutes flat, they welded it for me! I offered to pay but they wouldn’t charge me! Thank you sooooo much!!!

No one wants to have to use a collision company. I was rear ended and my back hatch was smashed in. Farmers, the insurance for the person who hit me, suggested Caliber. They are in a great location, easy to get to, nice staff and good rep.
The car was done within a week and looks perfect.
It was a pain free and pleasant experience. I hope to never need a collision company again, but if I do, these are the people to use.

Got into an accident, needed my bumper replace and let me tell you, this place was fast, great service and quality work. Alfie helped me and was super friendly, called everyday to give me an update and even had my car done a day early. They helped me get a rental and for both pick up and drop off I was in and out within 20 minutes (thats with picking up and dropping off a rental) Couldn’t be happier, I will always go back to Caliber Collision for any body work.

Outstanding job!!!
This is by far the best body shop in Las Vegas. I had two, yes, two cars damaged because of Las Vegas traffic in a matter of weeks. From the minute I walked in the door, I was welcomed by Jan. She was understanding and compassionate. Jim did a great job writing my estimates and working with my insurance company. My repairs were completed in a timely manner and both my vehicles look flawless. The managers Colleen and Russ, were also very knowledgeable and understanding. I am thrilled with the lifetime guarantee, not that I’ll need it because the workmanship is outstanding. I highly recommend this shop.

First appointment, no problem whatsoever. I asked for a quote to fix my SUV due to an accident I was in and James Dennis (Service Advisor) was very helpful and told me he would have a quote for me within a couple of days. James asked me if I wanted to leave my vehicle so they could perform the work. I specifically told James I would be taking the vehicle with me since I hadn’t talked to my insurance adjuster yet and that all I wanted was a quote.
Two days later, James started calling me, telling me he’s already ordered all of the parts for repair and he wanted to know when I was going to come in.
I’m not sure about you, but what part of «quote» tells someone to purchase parts for the job?
A few days later, I finally caught up with James on the phone and he proceeded to tell me that I was the one who told him to order the parts — during my first appointment for the quote. This never happened. He then proceeded to call me a liar which made me upset. I don’t lie, nor do I have a reason to lie about James’ accusation. Why would I tell someone to order parts when I hadn’t even talked to my insurance adjuster yet?
Needless to say, after a bit of a debate with James on the phone, I WILL NOT USE THIS COMPANY now or in the future! I will simply use my capitalistic-​driven capability to find someone else to do the work who doesn’t call me a liar and order parts without approvals or signatures.

YAYYYY! My time here was amazing! Unfortunate of why we came here.accident.but made the accident much better. The service was perfect x infinity! Greg was my service man and he would call me every Tuesday & Thursday to give me an update (it only took two weeks). He would give me an estimate for one day and came through to return my car that day!
Besides the personalized service (Greg was very personal. not just a business man!!) the body/​mechanic work was amazing too! The car looks brand new and it’s insides is brand new too!
Greg was an amazing doctor to my car. brain doctor and plastic surgeon! If ever in the situation to choose a car doctor. come here!

Being in Sales here in Las Vegas I’ve seen it all. But I can honestly say that Dave Stevens and the team at Caliber Collision is incredible. They were friendly, honest, and proactive in fixing my wife’s Toyota Sequoia (she was rear ended this Summer). We were treated with respect and honesty. I highly recommend Caliber Collision to anyone in The Valley looking for their type of service.

After the center manager manager, Dan, got news of my review on Unilocal he reached out to me directly to address the situation. He said that yesterday (April, 9^th) was his last day but he a man of his word and wanted to see that our car was taken care of properly. He drove from Henderson over to my house in Summerlin to personally pick up the car and take it back to Caliber Collision to fix the remaining issues. The car was returned to my house today (April 10^th) by Dan and the new center manager, Matthew. The car looks great! I wish it could have been this simple from the start. They fixed all of the issues and did a great job cleaning the inside of the car. I wanted to write a review update because it is only fair to mention that they did make things right and I am truly appreciative about that. It for sure gave me belief that Caliber Collision can make good on their word.
I want to take a moment to mention Dan, the now previous center manager. From the very beginning Dan made myself as well my husband feel that he had every intention of making things right for us. Unfortunately, things obviously didn’t go so well at first but Dan went above and beyond to make everything right. The simple fact that yesterday was his last day but he took the time at all to take care of us the way he did just impressed me to the max. I don’t know where Dan is headed to next but wherever it is that company will sure benefit from him.