Crystal Creek Apartments

ALL and I do mean ALL of the complaints are true. And for the person that mentioned that management isn’t to blame is totally naïve. This is truly the worst shit hole that I have ever lived in… what a HUGE mistake and management is totally to blame. If there are problems that are brought to their attention and they do NOTHING about it? On top of the reviews, I’ve continued to hear additional rumors. I almost don’t even want to drive past the place anymore as it brings back very unpleasant memories. There are so many nicer places to stay.

These apartments are beyond terrible. Customer service here is like talking to aliens. If something breaks you call down for maintenance and it won’t get fixed you have to call the front desk about 5 times through out the week and then finally months after that it might get fixed. Your whole house could be getting flooded and they still won’t fix shit. The apartments are completely outdated looks like shit from the 70’s. The police and ambulance show up about daily sometimes 2x a day they have a residency here for sure. Place is just overall fucking terrible. Best advice if you move to Henderson NV stay far away from here!!!

Majority of these bad reviews are based on people’s behavior, really ?
The fact that the tenants throw cigarettes and smoke crack how is this menagment fault ?
I lived there and I will say I am very happy with Crystal Creek apartments .
The apartment itself was huge and a HUGE balcony that I enjoyed very much .
I used the pool all the time and fell at home from day one when I moved here from out of state.
The area is beautiful and convenient, I always went to green valley casino for entertainment, running on the trail next to the apartments for sports. Really, everything is there; Trader Joes, 24 h fitness and so on …
The management always helped me and addressed my problems .
Loren and Destiny, thank you for everything !
Perhaps try to be patient and friendly yourselves, it Works!
Enjoy your happy new home !

Management from the top down is awful. Their just there to make money. They don’t care about the tenants. And repairs as simple as a toilet handle fix take days. Honestly, the area is good.
But I don’t recommend it if you want a high end and comfortable Living space.
Big disappointment on many levels.

Seriously someone got it right with the crystal meth comment. Lol. I died when I saw this complex. Lol.

I lived here for about 3 month now and I am very pleased .
Yes upon my move in I had filthy old carpet and rusted old dishwasher .
The management took my health concerns seriously and I got a beautiful new carpet. One week later I got a Brand new dishwasher .
Victor and maintenance Crew work around the clock to fix everything. My bathtub was unclogged within a day or 2. The property is taken care of and they just painted handicap parking areas.
Loren, Destiny and management always try to help me considering they are very busy. Way to go being so patient!
I love my big balcony and green tree with a shade. I use the pool on my days off. Location is great, close to shops and green valley casino .
As far as cleanness on the property its up to us renters to pick up the trash after ourselves, clean after our own pets and not spit and spill…
Just address your concerns to the management and they will try to help you and make you happy !

Renters beware of this filthy property… Here I am stuck… but almost out… Have to give 60 day notice to these project looking apts… Pools are filthy. havent been able to get in them in a year. The pool area locks are always broken. have gotten locked in while trying to see if they cleaned pools… NOT…Locks on my front door need replacing… they refused… filthy Common areas are always filthy… They refuse to wash down the grounds here… forget asking anyone in this office to do anything… A total frustrating and disgusting experience… DONT WASTE YOUR TIME!

I am a current resident of the complex and I will say two things, first of all the Maintenance Staff does a fantastic job, especially Victor and Dave. They are over worked and harried but I always see the two of them out there working. They even use their own personnel vehicles because they would prefer to get the job done than spend part of the day walking from one end of the complex to the other taking care of the other residents. When I first moved in I use to see Maintenance on Golf Carts then all of a sudden the Maintenance Staff started using their own vehicles. When I asked Damien about this he told me that they had five or six golf carts but all but the one for the leasing agents and the maintenance supervisor were broke down and nobody would spend the money to get them fixed.
I have seen all of the Maintenance Staff deal with kids that destroy property, residents that yell at and harass Maintenance and Office Staff, I have asked to speak with the Property Manager only to be told she is either busy or at another property. I have called the corporate office and been referred to Dana the Regional Manager only to talk to her and then never to hear back from her. Now I have had to endure two days without water and called the after hours emergency number and have spoken with the on call person and told to go and check with the guys working behind the office as to when water would be turned on. I understand that things happen but this is not the right way to handle things.

Unless you like cops, fire alarms, peoe yelling and your car getting broken into, I suggest you look somewhere else

Moved in to the apartment NYE went the entire month of January with no heat. Had to fight with the office just to provide a space heater after my husband and I caught the flu. All of the drains were clogged when we moved In and the fridge didn’t work. And now there is no running water. I have begged and pleaded with the front office to have the manager LIZ call me only to be told that she’s at another rental property and never received a call. I am so frustrated and upset with this complex and the front office they all need to be fired or made to live in the same living conditions they put us in

The only reason this place gets any stars is because Liz Richey is the ONLY PROFESSIONAL on property. She’s kind & caring and gets the job done still not satisfied with my over all stay at Crystal Creek though.
Lived there for a year with countless issues. And the management and employee turn over rate is ridiculous. They do not accomplish anything and their customer service sucks.
Like I said above Liz Richie was the only professional manger on property.
Not to mention after almost a year of not living at Crystal Creek any more I get a call from a Dept Collection Agency. Saying I did NOT pay my closing fees. I kept all my copies and receipts for this reason exactly. Crystal creek is so freaking sketchy and so black mail type that I knew this would happen.
And when I called to speak to a manager they said no one was available when I know she’s there. I see her car out front. Sooooo not okay with this place and if I suggest to anyone. Front of house employees are worthless and you won’t get anything accomplished through them.
Spend your extra Penny’s else where. The cheap price is sooooo not worth the bull shit you deal with even after a year of not living there.
DO NOT RENT FROM CRYSTAL CREEK!

**There are 3 sex offenders and at least 7 people on probation
**I have had bed bugs. The neighbor next to me reported that he had them, but couldn’t make time to evacuate his apt, due to his mother’s health. They spread to my apartment, which then had to be heat treated. This was a week long ordeal.
**The woman who parks next to me, ran her car into my car AND the apartment building. They wouldn’t even tell me where she lived.
**My car has been keyed and tagged.
**The parking is awful
**There is water damage on ALL the cabinets
**There were gypsies flipping cars and partying with their door open ²⁴⁄₇. Apparently they had rented there before and were allowed to come back, even after numerous complaints. They were grilling UNDER THE BREEZEWAY 2 FEET FROM MY DOOR. After a bunch more complaints, they were moved to another apartment. So they’re still there
**They screwed up my lease, now I have to pay for an additional month in this hell hole. I had the proof. I’ve been there 4 ½ years. Liz was like «Oh well, you signed it»
**Every repair (even emergencies) require calling, calling, and stopping by, then calling again. This is also every fax, lease or concern.
**My neighbors throw cigarettes off their balconies. They got a letter about it. They then dumped all their ashtrays over the balcony, with the balled up letter.
**One of my other neighbors has a daughter on meth. This is a weekly police visit.
To top all of this off, every time I see someone signing a lease in the office, they look like they have just stumbled out of a trailer park/​prison bus. It’s cheap to live there, because they don’t care who lives there OR what happens to you once you move in.

DO NOT MOVE HERE!
All the negative reviews are correct and YES — They send you an outrageous bill on your way out and threaten to send you to collections. Management is an office full of sociopaths. You will find it is a revolving door as the only normal office managers tend to catch on quick an move the heck on.
This is a slum in every sense of the word. The phone book size contract they have you sign requires legal aid to decipher, because essentially, if you are broke enough you need to move here, you probably cannot afford an attorney to verify you aren’t signing all your renters rights away.
Maintenance is almost non-​existent. I lived there for two and a half years. Eventually, I gave up making requests. If you have children, do not move here. There are very shady people living within this complex. A fire occurred a few months back and I wouldn’t be surprised if it was a meth lab.
My move out experience was ridiculous. The nastiest manager I had ever met in that office, (let’s say her name rhymes with «Estiny») refused to conduct a standard checklist walk through that I could review and sign, even though I arranged an appointment and arrived at the agreed time. She had a class she needed to make… She didn’t have the time.
She charged me full price for move out fees even though our contract states that I should only be charged 25% of the cost. Not that it actually costs them anything. I left the place spotless and all that was necessary was a small touch up job on the bathroom door frame. Estiny said herself, this is something maintenance could handle.
When I complained to upper management about the statement I received (late, because Estiny actually mailed it to the apartment I just moved out,) the reply was an inexcusable email with even more inflated charges for a full paint job and an unreasonable fee for carpet cleaning — but I would only be responsible for 25%… Really?
These people are sick. There are great apartments and condo’s out there for just as much or for just a little more. Believe me, whatever you think you would be saving, you will be charged in the constantly fluctuating utilities bill.
What finally made me decide to move the heck out — besides the insanely loud air conditioning unit blasting dust into the air, the parade of new shady neighbors moving in and out every few months, the smell of weed and cigarettes at my door, the possibility of mold in the walls, the thin walls — (my ex-​neighbor has a really awesome love life) — the lack of maintenance, the garbage — oh the garbage everywhere — parking wars — Sorry, they fixed the parking issue — no more assigned parking, so if you are home late, you may need to take a long walk in your scary new neighborhood alone in the middle of the night if you can’t find a spot nearby. I still thought, but I’m saving money…
The straw that broke was the water pipe leak. A major pipe had been leaking for a while and finally needed repair — no notice. Every now and then we would be stuck without water, sometimes during very inconvenient moments. I’m sure the increase in water charges had something to do with this.
The list really goes on and on. Nearly three years of this place, I should have written a book of short stories, you would never believe. Just don’t move here. You can do better. They are nice at first and they turn cold fast. They are thieves and this is a slum. Find yourself a nice place. You deserve better! I found infinitely better for only a hundred dollars more a month. No fluctuating utility costs.
On the other hand, if you are a meth addict, a drug dealer, really shady and possibly criminal — welcome home!

By far the worst experience of my life. I had gone into the office and worked with Francine with my apartment search. She was nice and addressed my concerns. Although she complained about her coworkers and a fellow apartment renters child being sick and all the girls in the office joked about who could be the bigger B**ch to this lady. All that should have been red flags but, I gave Francine the benefit of the doubt. The floor plan of the apartment I wanted was not available at the time. I was showed the smaller 2 bed/​2 bath and was told «I would love the large floor plan». So I went in the office and told Francine I want to rent the next Large Floor plan you have toward the end of March (as my current rent was paid through March). I was told the apartment I wanted would open the end of Feb and would go fast. So I decided I will hold that one and put $ 100 down and have Francine run my credit (I have GREAT credit so of course no issue there). My move in date was 3÷7÷14 over two weeks away. I we planned on doing a walk through the day before we move in just to make sure everything was perfect. Fast forward to the day before we move in. my fiancé and I head over to the apartments for our scheduled walk through. We arrive and another lady advises us the apartment is no where near ready but will be ready for us to move in the next day. I tell her I have a 5 month old and would really like to see the unit prior to move in and it is pushing it close if there are any issues. She said the unit would be fine and would show us the unit the next morning. I ask her for her head supervisor and she provides Dana’s phone number. I contact Dana and explain my situation and am asked «what I would like»… no I’m sorry… NOTHING. Long story short I am advised my unit will be move in ready to go first thing in the morning if not there is a back up unit that is move in ready. So the next morning we show up for our walk though and are advised Francine is walking the apartments. 25 minutes later I ask if Francine is the only person who is able to show an apartment and am advised anyone can show an apartment. Just then Francine walks in and is a total different person. She is very rude, condescending and a complete B**tch! I ask if we are able to see our unit and she says. «I know you spoke with Dana and to be Frank your unit is not ready and I can not show it to you could you come back at noon?». I then ask about the alternate unit and she says «that unit is not ready either». I ask if we could see that unit and she says «I guess I will meet you there» luckily Dana told me the number of that apartment. As I walk into that unit I just start crying, it is a mess… patchwork carpet, the screen needs replacing, the drawers and cupboards are a wreck there are stains and dead cockroaches, the bathroom needs new tile work, new paint was needed. how am I supposed to let my son crawl around this apartment. I already switched my address over, turned on utilities, rented and packed a uhaul truck and had family come into town to help us move. Francine CLEARLY knew the issues of this apartment and said she would send someone right over to fix everything. I ask Francine if we were to switch apartments could they hold my mail from the other apartment. she said «of course». She then says she will meet us back at the office so we can decide what we want to do. When we arrive at the office we ask if we could get our money back as this whole process was a mess and we would like to think about our options at this time. Francine says «Dana said she would refund you if that is what you decide». We tell her we would like a refund. I call Dana and leave multiple voice mails (which were never returned) I then call Crystal creek and ask for a supervisor who is extremely rude and has no remorse for what we have gone through trying to rent an apartment from them. She said it would be illegal to hold any mail for me and that it was inappropriate of me being frustrated. This issue is still ongoing.

We moved here from LA temporarily until we could buy our dream house. We didn’t see the apartment or its sorroundings before we moved in; I was dealing with one of the assistants and she sent me some pictures. I call other apartment complexes and none of them offered short term leases such as 6 months, so we had no choice but to move here.
If you walk around; you’ll notice A LOT of dog poop. Maintenance guys try to do their job; however, it’s just impossible to keep up. These people are nasty! I have a dog and when I walked her around (with my 8 month son on his carrier attached to my chest) I would still pick up after my dog so I don’t understand why others can’t do the same.
The manager at that time (don’t remember her name) was super helpful and nice. They changed all staff since we moved out.
When we got to the apartment the carpet was filthy even when it was still humid when we moved in. One of the kitchen burners and the microwave didn’t work properly. The maintenance guy came because I put pressure since we just moved in and deserve working appliances. They agreed and sent a guy the next day. The maintenance guy said he could not fix it and needed to order a new one. I asked to get another one from an empty apartment and get it installed and the next person could wait for the microwave. They agreed too. Even when they were busy fixing other apartments; I would always get someone in 3 days maximum which was not bad if it wasn’t an emergency.
The security deposit was only 100 $ (which is not bad even with my dog). We never got it back.
Parking is bad! We only had a carport for one car far away from our apartment and my husband had to get a spot anywhere else.
We were there for almost 5 months and the manager was nice enough to work with us in moving out. We gave out two month notice but since we were having difficulties and didn’t know exactly when we were moving out; she kept the date open.
Fortunately, we didn’t have that bad of an experience here. It just wasn’t great either but it was a good transition place for us.
However, I wouldn’t live here for a long time.

When we moved in here we were in a rush moving from out of state. I had a great new job and we were looking forward to big increase in the quality of living moving from Los Angeles to here, and the apartment we were showed assured our home would be a huge upgrade.
I walked up the front door of my new apartment to find the key I was given didn’t even work. I took a trip back to the office and was informed that they make their own keys and sometimes they don’t work. Well, it’s not that big of deal to walk back to the office before I get into my apartment. I now see that it was a sign of how this place is managed. Figure out a way to do it yourself rather than hire a professional seems to be thier motto.
Upon moving in, I saw the dream was over. The carpet was so bad it was amazing that it hadn’t been cleaned at all from the previous tenant. There were spots and cigarette burns everywhere, but after such a huge move we didn’t have time to complain, and we just planned on cleaning it ourselves after we moved in. After moving in we realized that the spots on the carpet had already probably been cleaned, and proven impossible to remove. Why would they have rented that to me after showing me an apartment with pristine carpet?
Unfortunately the carpet was just the beginning. We performed our pre-​move in inspection, which of course we weren’t even allowed into the apartment before we were given keys after signing our lease. We were completely led to believe we would be receiving a place comparable at leaset to the apartment we were shown, but the inspection list became a novel of dilapidation. The microwave didn’t work, which means the grease vent over the stove didn’t work either. The faucet on the sink leaked water everywhere. The shelves in the pantry were broken and lying on the floor. Their was a handle missing from the wet bar sink, there were cigarette burns on the counters on the bathrooms.
After reporting all of these things, we were told that maintenance is too backed up right now, and you’d get to it soon. I believe that if maintenance is too busy to prepare apartments properly for move in, then you are too busy to be renting any new apartments. Do you agree?
I demanded that maintenance come immediately to fix everything, and it began one of 8 visits to perform simple repairs. The first guy to come was named Rick, and he informed me that my microwave couldn’t be fixed, and he needed to order a new one and it would take one week, and he would fix the rest when he brought the new unit in. After 2 weeks I came back to the office to complain about this and I had a new maintenance person show up who couldn’t read english. I know this, because he asked me to read the work order to him. He then proceeded to take apart the microwave to «fix» it. He also decided it couldn’t be fixed and told me he would order a new one. I informed him that one should have already been ordered, but he told me that it was not.
The following week Rick returned and informed me that the microwave had been ready for 2 weeks. He had no reason for not installing it when it came in, just a shrug and a confused look when I asked. He tried for about 20 minutes to install the microwave before telling me he needed to leave and get new tools. After 30 minutes past without him returning I installed it myself. He returned to take his tools back about an hour later. Do you think it’s reasonable for tenants to have to install their own appliances? How do you ensure that your maintenance is competent to do simple tasks like this?
I was told that the handle on the sink couldn’t be replaced, and I would just have to deal with only having the hot handle on the sink. Rick replaced the faucet in the kitchen that was leaking water, and told me he couldn’t figure out why all the red and blue temperature caps on the knobs are always backwards. I figured it out when he left, since the sink was still leaking. He put in on backwards, and since they «always» put them on backwards, it tells me he installs all of them backwards. Does this sound like competent maintenance? Is it reasonable for a tenant to need to reinstall a faucet that your people installed backwards?
I eventually fixed the shelves in the pantry myself, and refused to call maintenance again until my ancient fridge quit working and let all my food spoil over the weekend while I was out of town. When I got back and threw away all of my spoiled food, I called maintenance and was told that the fridge seemed to be working again, and they wouldn’t replace it unless it was broken when they inspected it. Do you think it’s reasonable for a tenant to keep a fridge that has already cost them over a hundred dollars in spoiled food? I demanded a new unit, and eventually they complied.
As for the grounds, I was told the pools and weight room were 24 hours when I moved in. I’ve since seen that they are often locked up without any sign of why they are closed.