Desert Storage

Amazing team and facility.
The team here was beyond kind and helpful. They took a ton of stress off of us during our move and went out of their way to be professional and creative. I cannot express our gratitude to them and to tell them how much we want to thank them for helping us and being professional.
They facility is very clean and well maintained. It was safe and secure as well.

Staff is friendly. place is super clean, gate always work they just updated again. Got a really good prepaid deal. When I originally shopped I talked to several places. This place was definitely the friendliest! Everything great so far !

Have had the absolute best experience with this facility… and storage isn’t exactly a fun or rewarding thing to do. I am thrilled with everything so far. So convenient, so clean, so organized. Samantha has quickly responded to every need I have had. I am beyond happy.

I wouldn’t normally find myself reviewing the services of a storage unit company, but my experience with Desert Storage on Bicentennial Pkwy has been exceptional. The convenience of the location to my home was great, but it was the level of customer service and responsiveness, security, storage options, facility features and value-​add services that really set this business apart from al others that I had researched.
Catherine and Samantha went above and beyond to assist me in what can only be described as a seamless process that met all my storage needs and gave me peace of mind that my belongings would be secure. They even placed a follow-​up call to check in and make sure I am happy with their service. I just got an email today notifying me of a complimentary service to receive holiday packages at their location for secure pick up, along with notification of their upcoming Toys 4 Tots participation. The pricing here is a bit high, but you get what you pay for and I’m extremely happy with the location, ease of access, security features, ease of monthly payment, and the extremely friendly and professional staff. I highly recommend Desert Storage.

Thank you Desert Storage for a smooth and honest transaction. This facility offers many more services than others and for the same price or less. Thanks for all your help Samantha! *****

I absolutely love the professional and friendly service that I have experienced with Desert Storage! I read the comments of Stephen T. and Scotty K. and absolutely ditto their remarks.
I rented in 2012, thinking that I would only need the unit for 6 months… totally wrong and ended up renting for 3 years! I had looked at many storage places and found this place to be totally worth the rent. I understand for some people, the monthly rental is a bit high, but the location worked for me. I felt it was a safe place to access by myself. The place is truly an air-​conditioned building, not those air-​cooled or swamp fan places. You just have to know what you need for your stuff. I really liked that I could park inside the building, especially during the hot summer months.
I didn’t need to access my unit often, but for those times that I had, it was easy. Whether it was Catherine or Samantha in the office, I was always greeted as a friend… I felt they truly appreciated my business.

First off it’s air conditioned. Convent location and friendly staff! Samantha, Sandy and Kathryn couldn’t have been nicer.

The entire facility is always clean, well maintained, secure, and easily accessible. A real plus is the drive thru availability for all the indoor air conditioned units.
Customer service is always professional and helpful when selecting your storage unit and continues while you are renting your unit. Cold water, coffee, and a bathroom are available, which is especially nice during the days you are moving in/​out or may be re-​organizing your space. Plus as an extra convenience during the holidays, they offer to accept packages for you at their office.
Five years ago we selected Desert Storage for our business inventory needs because of Catherine’s professionalism and the capabilities of the facility she managed. During these five years we’ve averaged twice a week access to our air conditioned spaces. At times when we’ve needed additional short term or long term units, both air conditioned or outside only, we’ve met with Catherine or Samantha. Each time we’ve received the best information of available space relative to our existing units so our ongoing storage needs are always an advantageous solution. Even a short term personal storage need received the same gracious attention and help.
I highly recommend this storage facility. Catherine and her staff greet you with a smile, then go out of their way to be helpful and make your storage a pleasant experience.

I would not recommend this place based on the following:
1. I emailed them a copy of my own insurance. They acknowledged the receipt, yet continued to try and charge me for their own insurance. They couldn’t seem to get it right. I was then locked out during the 4^th of July holiday weekend and there was no one around to correct the problem. We had to cancel our BBQ on July 4^th as I could get needed stuff out.
2. I went in to correct the issue. The lady acted like the issue was my fault and that they were «missing» paperwork and that they didn’t have a copy of my insurance. They pulled the file and found it. Oh she said, sorry. No remorse. Didn’t really care.
3. When I rented the space I was told the month I move out I would be pro-​rated. Pretty standard right? Well not here. I moved out early, left the space clean. Went in to the office and a different lady refused to refund the many days remaining. Said we never do that here. She showed lack of customer service and quite simply didn’t care.
For being the most expensive around, they sure don’t off the service to match it.