Just got a bunch of tacos that were smashed to pieces and burnt. Tasted disgusting, barely edible. They couldn’t even roll them up in foil correctly because there was loose food all inside the plastic bag. It was a total mess. Never going to el pollo again.
Bill T.
Évaluation du lieu : 2 Henderson, NV
First let me say, I love El Pollo Loco chicken, and have it frequently. However, this particular location is a hit or miss when it comes to cooking it properly. The last 4 times I have been there, 2 of the times they undercooked the chicken, as the chicken skin was not browned at all(the skin was completely yellow and had no flavor). The other 2 times I have been there, the chicken was cooked properly. But I don’t want to go to a place that I can’t rely on their consistency. So, even though this location is closest to my house, I now drive a few miles further to another el polo loco.
Elizabeth B.
Évaluation du lieu : 4 Henderson, NV
Went threw the drive thru .it was real good and fresh order was just the way I had asked
Todd F.
Évaluation du lieu : 1 Henderson, NV
Can’t believe it. Stood in line for seemed like 10 mins. The lady, two people infront of me, ordered a family meal. Then the clever guy yells, «Okay, we are out of breast». So I turned around and walked out.
Mi V.
Évaluation du lieu : 1 North Las Vegas, NV
Worst place ever! Manager is rude has attitude and I am surprised she hasn’t been assaulted… gets real brave but not brave enough to give her name which is on the receipt. .sorry if your life is miserable don’t take it out on the customers… called corporate and will be doing the survey online also… had to give 1 store to post comment I threw my food away
Jacqueline S.
Évaluation du lieu : 5 Muscatine, IA
First time at El Pollo Loco ever. Jose at the register was extremely friendly and helpful he knew the menu items very well. Food was very tasty and fresh. Everything was clean. Plenty of parking. I will definitely stop here again when in the area.
Christina K.
Évaluation du lieu : 3 Henderson, NV
Tried two different kind of tacos. The el carbon is very plain, no taste unless you count all the onions, they use soft corn tortillas for the shell and they sure are small. The crunchy taco was better but the lettuce tasted funny. Also small in size.
Danny J.
Évaluation du lieu : 5 Henderson, NV
This place is delicious, no issues whatsoever. Even if I had bad service I wouldn’t complain out of fear for boogers and cum.
Bryan M.
Évaluation du lieu : 3 Las Vegas, NV
Last few visits have been good so figured an update was in order. After my complaint to corporate I haven’t witnessed the cleaning chemicals being placed right next to the food so hopefully it was addressed. Service has remained friendly.
Mark B.
Évaluation du lieu : 5 Oklahoma City, OK
Growing up in Southern California this was a place that we would definitely stop and eat at quite a bit. I haven’t eaten in this place for many years being that we moved out to the Midwest which I wish they had these in Oklahoma City. You really cannot go wrong with anything on the menu I always go for the three-piece combo which I highly recommend come on Oklahoma City bring one of these out to our place
Christina B.
Évaluation du lieu : 3 Henderson, NV
Picked up dinner for kids tonight. They were out of chicken nuggets before 5 pm and mentioned they are«phasing out» the French fries on their menu so they didn’t have any at the time. Every visit lately it seems like they are out of one thing or another. Not very reliable. Customer service is great, but the food is going down hill.
Ken M.
Évaluation du lieu : 5 Spring Valley, Las Vegas, NV
This is the best El Pollo Loco that I have ever been in. It’s clean and the food comes out looking great. Plus La’trel is the most knowledgeable and custumer friendly employee I have ever come across. I will be returning to this restaurant for sure.
Jesse T.
Évaluation du lieu : 5 Las Vegas, NV
I am amazed by this location. The store was clean and everyone was friendly! Especially the cashier who took my order. My wife and I know that we are very picky and hard to take care of. Latrell did an excellent job handling us even with a smile on his face the whole time. It is rear to find this customer service in the fast food industry. I am definitely coming back again!
Lisa D.
Évaluation du lieu : 2 Las Vegas, NV
I’ve worked around the corner from this location for 2 years at have eaten at this location at least a few times a month. Customer service is hit & miss. Cleanliness is hit & miss, especially the tea. It’s MISSMISS! I choose EPL because it’s a quick healthy option, and I choose iced tea for the same reason. EPL’s mango iced tea is yummy and I look forward to having it with my chicken salad. The last few times I’ve been in, it’s in a nasty stained plastic gallon pitcher. Very unappetizing and I’m sure would not pass with the Health Dept! El Pollo Loco get it together or you will lose a regular customer!
Rob B.
Évaluation du lieu : 3 Williams, AZ
Not bad food but not for me. Too one dimensional unless all you really want is average chicken in a tortilla.
Martha A.
Évaluation du lieu : 5 Henderson, NV
Came here extremely famished and ordered the 3 course family meal for $ 20. An absolute great deal for what it comes with: Mexican cobb salad, 8 pieces of chicken, corn or flour tortilla, your choice of 2 sides and churros for dessert. Quality of the food was fantastic. For a fast food place, they’re all about healthy dining which is a plus. Service was awesome, food came out in a timely manner… I’ll definitely be coming back !
LaTonia W.
Évaluation du lieu : 4 Denver, CO
The food was good and the staff was polite. It’s El Pollo Loco, what more can you ask for.
Terri R.
Évaluation du lieu : 4 North Las Vegas, NV
For a fast food chain, El Pollo Loco is one that is a healthy choice and I’m not ashamed to say I’m a fan. I come here often for lunch during the work week when I want something fast and good for me. I was on a BRC Burrito and side salad kick for a while when I was avoiding meat, but lately I’m a fan of the Skinless Chicken Breast meal. I also like places that have nutritional info available so I can check out healthy options before I get there and you can find that info on El Pollo’s website. The staff is always friendly and the food usually comes out quickly; if it doesn’t, you know it just means they’re grilling up more of that crazy, good chicken.
Eric F.
Évaluation du lieu : 1 Lincoln, NE
Very poor service. The young lady at the drive through made us feel unwelcome. When we received our food there were no napkins nor utensils in the bag. I’d think twice about coming to this El Pollo Loco again.
Jessie B.
Évaluation du lieu : 4 Henderson, NV
The crazy chicken is crazy good! For healthy but filling fast food, El Pollo Loco is pretty hard to beat. My husband loves the 2 piece combo meals, with breast and wing. The citrus marinade they use is excellent and the chicken is always nice and moist. I have always been a fan of El Pollo Loco’s side dishes, like the steamed veggies. They recently added some premium sides, which are slightly more expensive then the standards. The premium sides include sweet potatoes fries! The fries were excellent, a little on the softer side but not to the point of being mushy. It doesn’t seem like many people in Henderson know about how good El Pollo Loco is, as there is never a wait. I don’t mind that one bit.