Henderson Refrigerator Repair

I woke up to find that our refrigerator wasn’t cooling. I called around, and Mike was the only guy who could make it out that day. While he wasn’t able to fix the problem (it was a manufacture issue), he was very helpful and honest. He explained the problem, provided a few options for fixing it, and he didn’t charge me either. While we ended up buying a new fridge, Mike’s attentiveness and honesty were great. Hopefully we don’t need a repair man in the future, but if we do, I’ll call Mike.

Called in a panic, refrigerator not working leaking all over the floor. Mike answered. He professional, told me it was $ 75 to come diagnosis, no service charge if he fixed the problem. less than an hour later, hes leaving, I have to call him tomorrow to let him know all is well, but the refrigerator is back working. Thank you and i appreciate you.

My refrigerator wasn’t functioning properly so I Unilocal’d and called this place second. Person who answered was rude and lacked any customer service. I’m glad I didn’t book its service and called Absolute Appliance instead.
FYI This is the same business as All City Refrigeration – hence the same business phone.

I called because our refrigerator wasn’t cooling and got same day service and full repair.
The owner of the business was honest and up front about the cost by phone and in person.
I was totally impressed with the speed of service and our repair. I would recommend this business to anyone and have recommended him to my friends.

I called them to have my refrigerator repaired by them. The guy who answered the phone call took my info and set up the appointment. A few hours later he called me back asking for 75.00 $ charge to come and take a look at my fridge. When I told him that this is not what their website indicates, he told me that «you should go some where else since you are not already happy with me!!!» He was very rude with me on the phone. I am so glad that it did not work out since I would hate to give my business to such a disrespectful person. Interestingly the other review also mentions how rude these people are.

I’ll be honest with you, I didn’t even use this company’s services because of the way the representative treated me on the phone. I wanted to get a little information regarding the average cost of repairs for refrigerators that had similar symptoms as mine, but the representative was rude and said he wouldn’t give me any information unless we paid $ 70 to have him go take a look at the refrigerator. I told him if he was going to be rude then I’ll just go through another company to which he hung up on me. If their quality of service reflects the quality of their customer service I would not recommend this company.

I am totally clueless when it comes to anything that needs repair. I turned to Unilocal,when my refrigerator ice maker conked out, and picked one that had a 5 star review and made an appointment. I left a message on the machine for someone to call me back. Mike, returned my call, we discussed my problem and he explained to me what he will do, what’s going to happen and how much it would cost. Very detailed, very direct, professional. The day before my appointment, another problem on my fridge occurred and I called very early in the morning, hoping to just leave a message. But Mike was on the phone and I was able to talk to him directly.
ON the day of the appointment he arrived within the time frame he said he would. He called before he came over and again explained the process — he was going to come in, take a look at it, quote a price and what happens if I do go with his quote or not go with his price. Again, very clear and businesslike. There would be no confusion, everything explained, if you didn’t understand, you can question even before he comes over.
When he finally arrived, he made me show what the problem was, looked it over, diagnosed what was wrong, and then explained to me what was wrong and why it’s happening, what he would like to do and how much it was going to cost. The whole process until he started the work was clearly explained and detailed. The whole step of the way, he made sure you knew what was going to be done. The whole process you were involved even if he was doing the work. The thing that struck me the most was how he gave me options. Out of the two things that were wrong with my fridge, he said I could do without the other one and it would save me money because it was quite pricey. He also showed me another way to save money by replacing a water filter that I need to replace every 6 months to one that I would need to replace every 3 years. All part of his original quote!!! I am totally pleased with the quality of service and the quality of work.
I will totally recommend and use Henderson Refrigerator Repair again. A repairman with a conscience, who knew.