Jeffrey Zapinsky,MD

I WAS a patient of Dr Z for several years — until May of this year. The receptionist got to be to much to put up with her rude, inconsiderate and unhelpful attitude. My prescription refill request for Flomax was not done and I had to get a prescription from my GP because of her inaction. I informed the doctor of this at my regular appt 2 weeks later and that I would be finding a different Urologist.

Let me start off by saying the only reason it is even deserving of one star is because the doctor is knowledgeable… when you can see him. The wait time is at least an hour after your appointment time and this happens every time.
I have personally seen several people check in to be told they didn’t have an appointment. They then play a voicemail for the receptionist in which the office called to remind them of the appointment. Two times the voicemail was actually from the receptionist at the counter who claimed they didn’t have an appointment. I have been turned away twice during a scheduled appointment after waiting about an hour and told the doctor was not in the office yet due to an emergency. I should have received a call prior to letting me know so I didn’t waste my time.
I’m not sure what is going on here but if they could get the scheduling straightened out this rating would go way up. I have been here 4 – 5 times now and the wait has been 1 – 2 hours each time. I wouldn’t have waited if I wasn’t in so much pain (kidney stone). I will definitely start looking for a new Urologist.