Jiffy Lube

Slowest oil change place ever! Have been here for over and hour and a half and they still aren’t done! Nothing jiffy about this place… Damn…

This place is surprising amazing. As a typical girl not knowing much about cars the guys here were super helpful and didn’t try to sell me services I didn’t need. Mario was awesome and walked me through the different kinds of oil and benefits. I will be coming back here and recommending to anyone needing an oil change. Oh and ps they wash your windows, vacuum the inside of your car and are super fast and efficient.

Have now given this place two tries and will resort to looking elsewhere. Feel like I’m negotiating with a shady car salesman trying to upsell me everything.

OMG… They did it again… Excellent service and such a great team. They alway help a senior citizen and don’t charge crazy fees. I thought my car was on fire and little did I know it was a plastic bag caught on exhaust pipe. They cleaned it up for me at no charge. They have a life time customer. Way to go Chris and team keep up the good work

I rolled in with my 1995 Toyota 4 Runner oil pressure low. Asked for a top off. Chris and Justin got right to it and acted like I was a customer with a million bucks. Thanks fellas.

There was nothing «Jiffy» about my oil change today. Was given a 20 – 25 min. estimate (reasonable). 3 of the bays were occupied when I arrived and I was next up. Long story short my car was left unattended for 15 – 20 minutes (doubling my wait time). How hard is it to drain oil and refill it?
The only thing that made this a 2 star instead of 1 was that Austin was awesome, but the tech took his sweet ass time (I saw him on the phone, walking in and out of the office). Austin even said that if he was the tech today he would have finished a long time ago.
Anyway its hard to mess up an oil change, and the only thing I was looking for was the «Jiffy» part and they did not deliver today.

Excellent customer service experience and outstanding service dept; I came here because my dealer quoted me 450 for scheduled maintenance and I couldn’t have asked for better service than was provided. My write up was itemized and they even charted a recommended service schedule for my vehicle. Will return to this location!

They gave my old car the luxury treatment. I have been to many Judy lubes but none have been this great. Will return in the future from now on.

Service is quick. About twenty minutes for an oil change with two people ahead of me.
Didn’t pressure me into buying anything ridiculous, but did show me that my cabin air filter was pitch black. When i told them that i change them myself, they didn’t question me or try to sell me one.
They say they price match on batteries… but, if im going to buy a battery, im not going to come back there to get it.
They were kind, and with a signature oil change, they’ll vacuum your car and clean the windows. Its $ 35, but if you go online to their website, you can get a $ 5 off coupon.

I keep getting screwed over by Jiffy Lube (read my previous review about the location on Stephanie). This time they tried to scam me!
The repairman asked me if I wanted to change my filter as he presented me with an air filter that was orange and absolutely filthy. The thing looked like it was dripping in oil. I told him ‘no’ knowing that I would do it myself, especially if it was that dirty. He asked me, «are you sure? Your filter is very dirty.» I declined.
I went over to AutoZone and bought a new filter. I took mine out of my car and noticed it was yellow and not even close to being as dirty as the one shown to me at this Jiffy Lube location! It wasn’t even the same size.
The Hispanic guy who works there seems to be running a scam of sorts. If you go here and are shown a dirty air filter, ask them to show you that it was actually the one that was taken from your car.
I do not know why I keep giving these places second and third chances. I am officially done with this company for good!

I had an amazing experience here. I came in around 3pm on a Saturday afternoon for an oil change. I received fast, friendly service. Gilbert, one of the managers on duty took the time to go over what the best options were for my vehicle. Not only did they change my oil, they washed my windows and vacuumed my car!!! How awesome is that? I was in and out in 30 minutes. Fast, friendly service at an affordable price. Can’t beat that.

I have been coming to this place for years. Always great service and friendly people. Today I had come in for an oil change and Chris showed me the belts in my engine and they didn’t look that bad at first. I agreed to get em changed out. Chris showed me the belt n it was mos def cracked n weathered. Thank goodness he was on it. Chris u da man!

Went there today on my lunch break and it was great! They were all very nice, didn’t try to sell me on anything I didn’t need. I was in and out quick and will definitely be returning.

I love this location. Every time I go in, they are super helpful. I just got an oil change done today and a new battery. Let’s face it — I’m a woman. I don’t know very much about cars besides «gas goes in that hole, you steer with this circle and you push these peddles to go or stop.» LOL. So I usually rely on my brother to help with my car! But when it comes to the services offered here, I know I can rely on these guys to help me out. They genuinely help and give me advice on what is needed or will be needed in the future. Erick helped me out when I came in after I called in asking if they could help me with a battery issue. Sure enough, they got me completely set up! Thanks guys! :)

Eric was very helpful and friendly he gave me a price quote and I stopped into day to take him up on it

Went there for first time, after not going back for three years, now I remember why!
Basic oil change for my grandson, 24.99, told 34.99 would include general check, tire and fluids, agreed. then told me 3.99 charge for coolant, ask I thought the 34.99, included, fluids? It did, but not coolant, Ok! (kinda of in @ hurry) Then shown air cleaner, ask if I want to replace, 14.99, I said OK. upsold 3 times. left got home, checked invoice, charged 19.99 for air clearer. Upsold 3 times, then ripped for 5 $, that one on me for not checking invoice, but shameless, none the less!
Know !@ lot of people in Boulder City, and Henderson, and they will hear, about it!

Everybody was very attentive, they filled everything up and vacuumed my car. Definitely worth the trip and for a great price :-) These guys are proof that Customer Service is not dead, I will return!

I’ve had used jiffy lube service for the past 20 years never had a problem, I always try to take my five cars to this place they are so fast and convenient they always took care of my vehicles.
Just today Oct 31, 2014 I went in with a complaint on the last oil change I had done with them, I explain the situation and the store manager Mario was very professional, apologetic and quickly resolved the situation,
I was very pleased of the outcome and will continue to do business with jiffy lube.
Thank you Mario and team mates.

I needed an oil change, as I was going out of town. It was convenient to go here as I work nearby. I printed a coupon for the oil change for $ 24.99 — but it’s bare bones. You don’t get the regular service for less. You get less. Ok fine. I drive up and they have signs out saying $ 24.99. Ok, so I guess I don’t need this coupon I ask?
Well, says the service rep #1… We don’t top off the fluids or vacuum etc (as with the Signature Plan), but for $ 10, the rep said they would top off all the fluids too… so I said ok.
So now we are at $ 34.99 ouch… I would have looked around for a cheaper place… but if they top off all the fluids etc… maybe it is worth it?
–Sitting in the waiting room, and after about 15 min., a guy comes in rep #2 and called me out to the shop… (Here goes the up-​sell I think to myself) We noticed you could use a little coolant, and that is going to cost you extra… I then explained I was already getting the $ 10 fluid top off… Coolant, although it is a fluid, is not included in the fluid top-​off he says.
That is not what I was told when I agreed to the $ 10 top off service in the first place. Now I don’t trust these guys…
At this point I am wondering why I am paying $ 10 extra if all my fluids are fine except for the coolant, which is now not included? I declined to pay an extra fee for the coolant, and then he tried to sell me a wiper blade and air filter… I don’t blame him for that… I am sure that is how they make a little extra money… but I don’t buy anything from people I don’t trust.
Anyway, I was back in the waiting room, and didn’t appreciate the way I felt, and then on top of that, there was some less than professional language coming from the shop in terms of «F» bombs.
Ultimately, my car was ready, I paid the $ 40.82 for the oil change, yeah, there is tax too… and then on my way to the car… I see a friendly face, rep #3, and explained what happened, and he said that was odd, because the coolant is included in the fluid top off!
He then disappeared for a moment, and then rep #2 comes back out, and asks what the problem was… and I said I was just explaining that I had a bad experience here.
I did not want to get either rep #1 or rep #3 in trouble… so I let it go but definitely was going to write this review.
Update:
I received a call from Mario… the manager, and he apologized for the experience, and offered a complimentary oil change… I declined… as I don’t want or expect anything for free… and I am sure these shops have a very tight operating budget. I just want to be treated honestly and professionally, as I am sure everyone wants to be treated.
I told him I will give them another try. I know this company is usually good, and it is hard to find good people these days… Honesty and integrity are so important in dealing with people, and if there is a mistake, It is better to correct it as soon as possible. What are your thoughts?

Just got my oil change today and the staff there was amazing!
Gina got me in right away and I left within 10 minutes! they did an awesome job and the service was wonderful! very knowledgeable and super friendly! I will absolutely be going back there!