McGhie’s Ski, Bike & Board

Took my bike in to be assembled and overlooked for any issues, I knew that the rear disc was warped and that is all they came up with to repair. Customer service was great, no games, and bike was finished when promised. Highly recommended!

Great place for any bike junkie. Very friendly and knowledgable staff. Always love coming to the store to browes around and get new bike ideas.

Went in here about a month ago looking for a bike, they had my bike, but i didn’t like the color. They said they could order it from their contact in California. Said it would take two weeks, but in two days it came to their Henderson location. Long story short, great service, and great price. Thanks guys, I will be recommending you to my friends.

Not sure about the price or if we got a deal but CJ, our rep was very helpful. He answered all questions, ride along me during the test ride. Very friendly. Not stressful at all.

Hooray, a second McGhie’s location. Overall: This one is as good as the other! I had to get some bicycle work done on my fiancé’s bike and they were very quick to get it situated and all set. The tech was super knowledgeable and friendly. Efficient and quality work as well. The good: Awesome selection of goods. They deal with mountain, road and hybrid bikes and have all the accessories to go with. They also have winter selection in the form of ski’s and snowboards. You guessed it — plenty of accessories to go with. the service is always spot on. Also, they match internet prices. Definitely take advantage of that feature! The bad: — there isnt any as of yet. Hooray. McGhie’s Rocks. Definitely hit it up.

My review is pretty straight forward for the service department. I previously went to REI to simply have a bottom bracket removed since I don’t have the tool, and it took em all of 3 minutes for $ 20…enn.
I came here to have my new bottom bracket tightened, a new headset pressed and a cassette swapped on my wheel all for $ 20. Of course it only took them all of a few minutes but far more fair than REI. And more pleasant.
Thanks guys!

Joe from McGhie’s was super friendly and saved me when I was traveling to Henderson for Ironman 70.3 and needed assistance with the Di2 shifters on my TT bike. He and the staff were working hard on lots of other bikes, but they still took the time to help me with my specific bike needs. They also have a ton of great inventory! I’ll definitely be back to McGhie’s when I’m back in the area.

I bought a Cannondale F29 from McGhies’s on Fort Apache & Flamingo. I began having problems with my bike. So i took it back to where i bought it. The service department made me feel stupid for asking them to take a look at my bike. I was not greeted, they grabbed my bike made some altercations and gave it back. Not informing me what was wrong with it or how i could help prevent the problem from happening again. They just gave me the bike back and didn’t say a word. By far the worst customer service i have ever experienced, especially after spending $ 2,500 on a mountain bike. After confronting a manager about my experience they gave me a 10% discount on a jersey and sent me on my way. I am not looking for a discount, I’m looking for someone who can fix my bike. After i was treated very poorly at the Fort Apache location numerous times i went to the Mcghie’s henderson location, to see if they could fix the problem that the Fort Apache location couldn’t. I was greeted within 5 seconds of walking into the shop. I told them my dilemma and walked me to the service department. I was again greeted by the service department. The service guy introduced himself (Zabi) and asked me what the problem was. I told him how i was treated by their other location and that i have a bike that still isn’t fixed. He stopped what he was doing and put my bike on the stand right then and there. He told me and showed me exactly what the problem was and fixed it right on the spot. A few weeks later I had a problem with my rear derailluer and Zabi took my bike in again. He went above and beyond to make me feel comfortable and let me know what happened to my bike and ensured me that he would fix it and make it perfect. After ordering parts my bike was back to new and it runs perfectly. I highly recommend this shop. Do not go to the one on fort apache. The Henderson location just gained a lifetime customer.

I would give this place five stars but the employees were scarce. I had to hunt down an employee to get a helmet for me since nobody was around that part of the store. Once I did get an employee, he sized my son and suggested a different size to fit him better. They have military discount too!

Excellent customer service. Visited every bike shop in town before going to Mcghies, I wish I wouldn’t have wasted my time. Mcghies beat everybody else’s prices, and gave a great bike fit. From Mountain bike to road bike, they are very knowledgeable. Have been back several times for accessories, and feel welcome every time.

My experiences with McGhie’s started back in Sept 2013. I can’t believe I didn’t review them at the time, so I am adding it to this now.
Sept 9, 2013. I joined my husband on his Monday night run with his group. I am super slow and not doing as many miles, so I finished before them. The group meets outside of Nutirtion Rush (across the parking lot from McGhie’s). I have been wanting a bike for YEARS. So, while waiting for my husband to finish his run, I popped inside to check things out.
It was a fairly quiet evening, not a lot of people in the store. I was immediately greeted by Travis, who was very friendly and easy to talk with. We talked about my needs/​wants and interests and he talked to me about a couple of the bikes he would recommend. I told him about my challenge to find the right frame fit as I have very short legs and most of the places I have been to didn’t have small enough frames. He immediately found a good size! Fantastic!
We then started talking about fit, components, etc. I told him I knew some, but very little about bikes and cycling in general. He was VERY helpful without ever coming off as «talking down» or making any judgements about my experience or knowledge.
I wasn’t ready to buy a bike that night, but Travis’ interaction made the decision that I would be coming back to this location for my bike when I was ready.
So, it’s been since September, but over the weekend the husband and I went back to McGhie’s with the intent of buying bikes. On Saturday we arrived around 4:30 or so. We were greeted by Rox, very friendly and attentive. I explained what I was looking for, what my experience level was and she helped me from point A to Z. From picking a bike, checking the fit while we rode arout the building, making necessary adjustments, helping me pick out some shorts (the padding may feel a bit funny, but your bum will thank you later!), accessorize the bike (bottle cages are a must!), set me up with my emergency pack (extra tube, air, tools, etc) and honestly made sure I left ready to ride. Manager Jim was also on hand to help with the process and was also very friendly and added to the positive experience. Unfortunately, my fit took some time and we were keeping them late (they close at 6, we were there until at least 6:30). We never felt rushed and I apologized for keeping them late, but they all remained unphased.
Since it was so late, we couldn’t get the boy his bike too, so we went back on Sunday. Rox was off, but Travis was there. Again, great customer service, lots of smiles, and we just felt at east. They took care of us, again, from A to Z. Travis got the boy all set and ready to go and made all the adjustments. The boy forgot his regular shoes and was in sandals, so he’ll need to go back with the bike and shoes to get the final adjustments on his fit — which, to me, says they would rather do it right once than send you off with something that might be off. We were also made aware of all the classes and such that they offer at their location (which can be found on the website — but the site isn’t really all that fantastic) and also made sure we know that they can make adjustments to the fit for us as long as we own the bikes, which is pretty cool!
Right now there’s a Trek sale going on, for a few more days I think. If you’re looking for a bike, or even just looking for some gear, you should stop in. This will definitely be my go-​to location!

Broke a simple spoke took my wheel to another bike shop and wheel still was not ready after one week after telling me a couple days. Decide to take it to McGhies’s
Henderson, despite being very busy mechanic was able to sqeeze it in that day and getting me riding again. McGhie’s has always come through for me and that why they are the best bike shop I has gone too in Vegas.

I was flying into Las Vegas for a week and wanted to rent a hybrid bike to go riding with my dad. I found McGhie’s, and wanted to rent from the Henderson store, since it was closer to my hotel and Lake Meade. But their hybrid bike rentals are handled by another location.
So, I contacted the store and found it wasn’t a problem! The arranged for the bike to be delivered to their Henderson store. I arrived in Henderson and was met by some very pleasant staff who helped me get fitted on the bike, passed over a helmet, and I was off.
I had a great week riding around Las Vegas, Lake Meade, etc., and returned the bike. Equally easy return and the pleasant and helpful staff had me on my way in minutes.
Thank you for a great rental experience. I’ll be back again, I’m sure!

Was shopping around to get a mountain bike for myself since my BF has one and he really wanted me to join him. We had stopped at a few other places before pulling off the freeway to take a look here.
I was rather hesitant even looking since i am not the most coordinated person on the earth, so i wasnt really feeling comfortable at any of the other places we had stopped at because the sales guys didnt make me feel that way… make sense?
When we got here, i was a little stand off-​ish like before, but then JR came up to help and honestly was the first guy i came across that night that i was able to actually talk with and feel more open to the idea. We went on the test ride and he didnt rush me, let me go for however long i wanted and really told me how to adjust the gears and how and when to use them.
I walked out of that place with a bike that i really liked, even my BF said it was a good bike!!! Took it out for its first ride last night and i will admit… i have a lot to get used to… but i totally see myself on it a lot in the near future and back at this store also!

My problem was not with the cost or time but the rude and unprofessional manner the staff treated me with. Having said that, I appreciate the offer to make things right.

The husband and I wanted to find a new activity to enjoy together. Well, we have the perfect weather here to get a decent pair of bikes. Before walking in, we weren’t sure what to expect but I kept my fingers crossed!
Immediately walking through the door we were greeted by Jim. We told him we weren’t the most experienced in buying bikes and didn’t know what to look for. He was so informative and helpful. Plus he didn’t try to sell us something we weren’t in the market for. They can get pretty pricey. I didn’t realize the new innovations they have made since my last bike purchase.
We test rode some of their models in the store. Since I’m so short, I needed the smallest frame for an adult bike they make. They didn’t have any there in the store so he had no problem ordering it for me. After the order, they were available to pick up only 2 days later! Wow!
With the purchase, you get 10% off an item, free flat tire fix and free tune up within a year of purchase. Did I know that the brake cables loosen within a year? Nope but it’s going to be adjusted for free!
Needless to say there is great customer service here. I would recommend them to anyone.

This spot is pretty nice and so close by. We stopped by to shop for a snowboard jacket. The gentlemen that worked there is very friendly and super helpful. They also carry many functional snowboard gloves. Prices are hefty, but that comes with the quality of the items that they sell.
My eyes also scanned all the bikes and parts that they offer, which I will have to revisit.
Though I walked out not buying anything, I will definitely return after I do my review of the most suited snowboard jacket for myself.

As a newbie road cyclist, I need a number of things to make my rides more fun. Like, clothes. I don’t have any cold weather items such as gloves, tights, and a jacket. Since I was near this McGhie’s, I decided to check it out. The shop is brand new — clean, bright, large — and had a decent, but not huge, selection of cycling apparel. The very nice salesperson (Jayme, I believe was his name) was super patient and affable as he showed me different jackets and accessories. He even looked up the items online to confirm specific fabric content. In the end, I bought a lovely Castelli jacket, perfect for keeping me warm while looking like I know what I’m doing on my bike!

I just moved here from Philly and popped into a few different bike shops to try and find my new NV spot. I was having my Cannondale shipped out and wanted to find a shop to not only put it together, but also give me some guidance on trails, groups and desert advice. After a few shops were condescending or flakey, I found myself at McGhies. The second we walked in, we were approached. I think his name was Kyle– he was not only super helpful, he was relaxed and not your average bike snob. They built my bike in a just a few hours, didn’t try and upsell me on anything and Roxana gave me a great fit.
My boyfriend is going back to get a bike next week because of their welcoming attitude, knowledge and vibe. Thank guys!

Today, while driving out of the Gold gym’s complex parking lot, I notice the «we’re open» sign on this bike shop window. For the past couple of months, I been watching the development of this store, and was quite excited to see it open.
For nearly 18 years, I was in the bicycle industry, and loved the what I did at one time, but I had to move on because of too many broken fingers, and too much grease in my blood. The interaction with customers in a smaller city was one of greatest experiences in my life, and having the Pacific Ocean across the street was beyond a benefit. I seen the bicycle industry go from the common Schwinn road bike to Mongoose BMX, then the start of Mountain bikes; Freestyle then morph to freeride bikes, the rise of carbon fiber, then suspension bikes came became the craze, but now looking at what the bicycle industry been developing, it came a long way.
Walking into McGhies, you can tell there almost done with modeling of the storefront, but the Ski and Board areas weren’t quite yet done, but I’m not going to hold that against them, because it’s a very attractive store with a lot of retail space.
The employees are very friendly, they have a good amount of staff to see if you’re questions are answered. I have an affinity for the bike lines they carry, Trek and Cannondale because I use to own and sell those companies bikes. Cannondale, and Trek are the biggest names for bicycles in USA, and McGhie’s have all of their models displayed on the sale floors. That even includes Treks flagship madone 7 series carbon fiber road bike. If want to see and ride a 12,000.00 road bike, they have one on display.
I notice their service department is already pretty busy, and they have a pretty good amount of cycling apparel.
Being in the industry for that long period of time, gave me a feeling that the bicycle wheel will continue to recreated every year, and there will never be a five star bike shop for one reason or another. It could stand true from my stand point, but if McGhie’s continues fine tune this new business, I might give them my mystical five star rating for a bike shop in Henderson.