Neurology Center Of Nevada

Worst experience ever!!! We sat in that office for 2 hours and the Dr never came in. This was not the first bad experience either. It was my 3^rd experience with this Dr all of which were bad. Appt never on time and the 2 times he came in the room he never spoke to me. Always to his pa. This last time I just walked out. I plan on going to my primary to find a new neurologist. The whole time experience was horrible

If I could give this hell hole of an «office» I would. This place, and staff have ZERO compassion as to any given circumstance of all patients within this practice. The front office staff is terrible, and they have a student who has a snobby attitude and does NOT know how to schedule nonetheless, talk to patients. I work in healthcare… And have never witnessed such a poor scheduling system. It’s a specialist office so you have to expect to wait some time to see the doctor. But waiting 2 – 4 is RIDICULOUS!

I can’t even get them to answer the phone let alone schedule treatment. Can the proprietors actually know what’s going on there? Unbelievable. Is this indicative of the level of care. I’m shocked.

Takes over a month or two to get an appointment. I have had about 5 appointments and have only seen my actual Doctor once. You wait for forever but hey it’s a busy office. They’d have happier patience if they moved things along and if you actually saw the doctor.

Recommend all Veterans to not go to this Neurology Center!!! Save yourself the unwanted time in waiting two hours in waiting room for a 15 min visit! I had an appt with one of Doctors on 17 Aug 2015, where the VA sent me to this unprofessional and unfriendly staff. I just got off the phone where they had me wait for 16 mins, the male who answered the phone initially after 4 min, asked me to hold. Where I waited an additional 12 minutes. To all Veterans (do not go here) unfriendly staff, wait time is excessively long and when you need to call them up be prepared to hurry up and wait!!! Unhappy patient of VA, who was reffered here, big MISTAKE!!! Don’t ever want to be back to this place, looks can be deceiving???

My wife was referred by her primary Dr everything went ok until we meet with Dr Cohen, my wife is dealing with memory issues and Dr Cohen was very sarcastic when my wife couldn’t answer basic questions that happened 2 more visits before asking our primary Dr to refer us to another Dr, no one dealing with any type of visit deserves to be treated like this awfully awfully. One star because it won’t let me leave it blank.

worst scheduling system ever, appointment for 12:45pm and did not call me 1.5hrs later, other patient in the lobby are complaining and everyone is agitated about the situation. Dr is not helpful, not listening, no care, total waste of time and effort. Clean facility and friendly front desk staff but the system is unacceptable.

What a fucking joke! I was referred by my primary care physician to see dr lovel and it was the biggest waste of time ever. I had my appointment for 11:30 and got there before 11am to fill out paper work and what not. After looking around the room and seeing nobody had been called out, I began talking to a woman who said she was scheduled for 11:00 and mind you it was about 12:15 at this time. We went up to the counter and the girls working said he would be at least an hour more. Are you fucking kidding me? Than there was another women scheduled for 11:15 who also was waiting forever. The kind lady I spoke with who had her appointment at 11 walked out and left because of how much of a joke this place is. How unprofessional! Then another women walks in and says she’s there for an appointment and the front desk girls had no appointment scheduled that this woman had to take off work for. Thank god I was off from work today or I would’ve had even more problems! After finally being seen by 2:30 I meet with dr lovel who doesn’t let me speak of my current medications or my family history with brain problems. He tries to tell me that all the meds I currently take «should be okay» in conjection with contraindicated meds for my chronic migraines. I have had near death reactions with my ssri depression medicine and serotonin based migraine pills such as imitrex. They are toxic when mixed and can cause serotonin syndrome where your body goes into shock and you die. He also tried talking to me about caffeine based pills that I can not take with my current diet pill containing acetametaphine. I told him how debilitating my pain is and that I’ve been suffering over 10 years, and get these problems 2 – 3 times a week and he told me he can’t do anything for the pain and tried to give me a nausea pill. Are you fucking kidding me?! So hours and hours wasted and requesting off work and no help… I’m livid. My head feels like it’s going to explode. My pain isn’t just physical, it’s mental. Depression and migraines combined are literal hell. I just wanted help… I wonder how much they’re gonna charge my insurance company for this sack of shit. He refused to do testing on my brain to try and find a cause for this. I can’t work, or have to leave work, can hardly drive, or be in sunlight. I don’t want to live like this. I just wanted help. He spoke into some ridiculous tape recorder the whole time instead of speaking to me as a new patient. Then he says I’ll meet you upfront I’m like oh are we done I thought you were gonna help me… guess not. I told the women at the front desk how absolutely dissatisfied I am and will never be coming back. I left in tears. Both physical and emotional pain. If anyone could recommend a neurologist that could actually help, please let me know. I can’t handle this anymore. What a fucking joke.

I’m sick and tired of this place. They want us to RESCHEDULE again! Never go to to place ever.

Dr. Yu is rude!!! this was my referral to Dr. Yu from my primary dr. The females taking me back have no personality what so ever. I am a medical assistant and I always introduce myself to new patients and try and be a little friendly even if it’s for a minute if we’re really busy. Not these girls. The biggest complaint I have and is the reason I’m even writing this, Dr. Yu and I were talking about sleep apnea and I told him I don’t think I have it because my husband has it and I don’t seem to have the symptoms and he called me «a little chubby and that could cause it» which I know I’m not the skinniest person in the world I’m fine with that but working in the medical field for almost 6 years that’s not what u say to someone especially how rude he said it… every dr I have worked with always mentions a patients bmi or something similar. Never called a patient chubby or fat. also he was talking really fast about the meds he was putting me on so I had to ask the nurse practitioner again what he said and what meds I’m getting. I was just very unhappy. Luckily I’m not letting it ruin my day!!!

If possible to find another neurology center, I would recommend doing so. Extremely slow, not particularly friendly, and not willing to help with specific concerns. I was diagnosed with sleep apnea years ago. I need a CPAP machine. I started the process with them in March. It is now July, and I still have weeks more to wait.
Very inefficient office. They seem more concerned with scheduling more appointments (and thus getting paid) than offering care.

WORST PLACE EVER THIS PLACE SUCKS!!!
If you really need a neurologist doctor find some one else this guys will make U wait for at least 2 HOURS! For real 2 DAM HOURS before you come in an then you are going to see the most idiot doctor that can even speak English so don’t come here unless you don’t have any place in the earth to go I’ll recommend even go to California have an appointment and then come back an you still will have save time and the terrible experience

Updated-​after I saw the doctor? NOT. They ended up finally taking me to the back to see the doctor. And I waited another 35 minutes and still no doctor. I ended up walking out as I stated before I HAD WORK. These ppl are a joke! I would stay away… don’t even touch them with a 10 foot pole. U might catch their laziness, incompetence and stupidity.
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I came because I’m having severe migraines…
That being said I would never come back but this is the doctor that I have a referral to so I have to come back to get checked up. Sucks doesn’t it? Have a bad enough pain with a migraine and u have to deal work rudeness and incompetence when u come to see a doctor.
I told them when I made the appoinment that I have work afterwards and that I need to be seen on time. So what happens now? Not kidding they have a HUGE stack of paperwork to fill out and most doctors warn u to come in 15 — 20 minutes early to fill out paperwork. Did they warn me? NOPE! It took me over 30 minutes to fill out the paperwork. Why? I had questions about the paperwork and the girl at the counter kept taking calls as I was asking her questions. Her whole attitude was «Omg why can’t u just fill it out and sign things like everyone else does without bothering me.!» Yeah she was extremely helpful… can u read my sarcasm???
So yes I’ve been waiting over 40 minutes now to see the doctor. Am I going to be late to work… no why? I’m not waiting past another 30 minutes to see the doctor. Why not? Cuz that is over an hour that once waited for the doctor. And I think that is ENOUGH.
They should have warned me to come in earlier to fill out the paperwork. They should have listened to me when I told them that I have work after this. They should have done a lot of things differently.
I doubt the doctor is going to make this appoinment better… but if he/​she does I’ll update this review. But I would not be holding my breath.

I’m a 22 year old female who has been having terrifying episodes of dizziness and tunnel vision associated with trouble balancing. I left Cheryl a voicemail at around 9:00. 20 minutes later she called back and after hearing my symptoms and panic she instructed me to come in by 10:15. I got there around 9:40 and was called back before finishing my paperwork. There was absolutely no wait time. I was triaged and roomed. 2 minutes later dr Lovell stepped in and spent 45 minutes with me. He seemed concerned and went through pros and cons of EVERY SINGLE OPTION AVAILABLE for my treatment which put me and my boyfriend at extreme ease. We all decided which option was best for my lifestyle. I’ve once worked for a neuro and not even those patients were treated this well by the doctor if I’m honest and that says a lot. I’m actually excited to see this doctor and better my quality of life. And the staff there are happy and actually have personalities. The awesome check out girl joked with me and almost made me forget I was in a doctors office while still maintaining her professionalism. Kudos to her. whatever her name is!

I’m sorry but you should NEVER have to wait over an hour in the waiting room and then wait more once you’re finally in the room! It takes forever to get an appointment with your doctor. The doctor just kept telling me I needed the right cocktail of meds for my migraines even though I’ve tried just about everything. She had no interest in what I had to say and questioned everything I said, and not in a good way. I’m not sure who they treat but it’s not patients! BTW– I experienced the wait time over 3 times I went there. I thought maybe it was just a bad day that first visit but it wasn’t.

Not too bad as far as a busy office goes. Wait times are not too bad. The Dr is friendly and knowledgable. Staff seem friendly. I will be a repeat patient.

I’m still in shock about how negative my experience with Neurology Center of Nevada was. I went to them for chronic migraines. I’ve had them for 29 years so I’m pretty well educated about my condition and the world of doctors offices. I came prepared for a long wait but apparently not prepared enough. The waiting room was full of people and smelled like cigar smoke. It actually made my eyes water. The light in the bathroom was burned out and took almost half an hour for someone to replace the bulb. After an hour wait, I was called back to an exam room and gave my vitals to someone who I’m positive had no medical training. Then I saw Doctor Santos. I am genuinely concerned that there is something wrong with him. He asked me the exact same question 4 times in a row. «Where is your pain, one to ten?» And after the fourth time I said 6 I started to worry he was having some kind of stroke. I gave him a list of the medications I have tried in in the past and had copies of my previous diagnostics in hand. Without even looking at the results he dismissed them and said we need another MRI. Then he told me to try these two medications. I asked, what kind of drugs are they? He repeated the name, I asked again, he said, for nerves in head. Okay! I left after being prodded to set up an appointment for blood work he never mentioned and that MRI I didn’t need. Then I go to the pharmacy. One of the medications he prescribed I had already tried. He was obviously not even paying attention to what he read. I made sure to write everything because I had heard he had difficulty speaking English. The other medication he prescribed cost an insane amount of money so the entire experience (1 hour and 44 minutes) was a colossal waste of time and money.
I’m not one to complain just for the heck of it. I am STRONGLY advising you, Do Not put your health in the hands of these people. It is frightening to think that this doctor is capable of performing procedures on patients. I think if a piece of a satellite fell from the sky and stuck in my head, I would be in better hands if I went to Home Depot to have it removed.

I came one day that I had an appointment after dropping off my dog in daycare since it was 116 degrees outside. I get to Dr. Yu’s office. I fill out the paperwork then some older lady came in and she said she was there to see Dr. Yu and needed help. The receptionist said she would see if the dr. could fit her in. I saw the lady was upset and so I said she could have my appointment. So, she took it and I came back the next day. My paperwork was filled out and i was ready to go.
Next day, I am on time. I waited for an hour and a half to be seen. Once I was seen, Dr. Yu sat down with me and within 3 minutes of my exam he said «hold on for 5 minutes. «He left the room. Are you serious? Then 5 minutes later an assistant comes in and said «he will be another 5 minutes.» WOW.
Dr. Yu comes back and I ask him what he was doing. He said he had to oversee his nurses when they do a procedure. At my expense? I waited an hour and fourty five minutes at that point. I tell him I’m having migraines and I want botox. Over the phone his office said he does that. So, I’m there. two visits and almost 2 hours later and he said «botox is expensive. Insurance won’t cover it unless we try other things first.» ok. He also said he wanted me to get an MRI $$ or a cat scan to see if I have any brain tumors. Ok. Then he called in two perscriptions for me and that was it. Two hours later I was on my way to the pharmacy. No botox. Two days lost. Wouldn’t go back unless I had no other options.

My primary care physician sent me to the Neurology Center of Nevada. I have had many appointments with them and the experience has been everything from great to frustrating.
The positives include a friendly staff, a clean and comfortable office, and easy administrative procedures, like check in, check out, etc.
The wait times once you arrive are long. I generally sit for 45 minutes to an hour in the lobby after the time of my appointment. Then you are moved to a room, where the wait is another 30 minutes to an hour. I always plan at least 2 hours for every appointment. Once the doctor arrives, he spends a fair amount of time with me, making the wait much less frustrating.
As has been my experience with neurologists, most of the solutions offered are prescription based, which goes against my personal health care philosophy.
On my last appointment, my doctor referred me to a cardiologist and gave me a new prescription. Trouble was, the office called in neither the referral nor the prescription.
Overall, this is a fine office, with a few minor glitches.