Promontory Point

It’s not every day that you come in contact with people that have such exceptional customer service. Alicia and Amy go above and beyond and are always willing to help with whatever situation may arise. Most leasing consultants are usually all about their commission and the next person that comes in. Promontory point really cares about their residents. I can tell based on the people they hire. Seriously, Alicia and Amy are awesome! Truly good people with great hearts!

My family and I moved in last February 2015. We had so many issues with leaks and old appliances. Our washer broke and flooded twice and flooded the laundry room, bathroom and into the hallway. Instead of replacing our washer with new equipment they cut corners and use old equipment out of different apartments and where they store their old refurbished equipment. Our dryer broke and they did the samething. Our air-​condioner leaked all over the carpet 3 times. Our unit outside ran out of free-​on multiple times through the summer. Our NV energy bill was $ 280 for a 1100 square foot apartment. We came home to a roach problem and they blamed us for it. They claimed that we got roaches because we left our garbage outside. You don’t get roaches from that. They replaced our fridge (that’s where the roaches were nesting) with an old dirty fridge from a vacant apartment. Our sinks leaked, carpet was old and our doors had putty on the holes from previous Tennants. Before our lease was up, we had our last leak and the office manager told us that we weren’t going to pay for the carpet since we had so many problems. Well, we ended up paying for it and a door that was puttied from a previous hole from previous Tennants. They used up all of our deposit and where we owe them. SAVE YOUR MONEY! DO NOT MOVE INTO THOSE APARTMENTS! So many more in that area and district that are newer with nicer amenities and you won’t be stuck with huge energy bills because they are too cheap to replace their appliances with new ones. They’ll stick you with the bill. The carpet hadn’t been replaced since 2011 and they made us pay for it. Sneaky, lying office girls! SAVE YOUR MONEY AND STAY AWAY!

I moved here based on a School Zone dispute. I found that GVHS fit my daughter’s needs. But I digress. I had to move here on short notice. I stayed out of pure laziness. This place did clean up their act, as far as, a group of some really bad tenants a few years ago. The ladies in the office are nice. However, the fees have really gone up based on «the market». The owners fail to see that the market is based on newer nicer apartments in the area with amenities like basketball courts, full length pools, tennis courts, indoor track lighting; these other apartments have new gym equipment vs. 1970s equipment, parking additional parking rental, or storage, etc. If you look down the street a ways you will find some new apartments or houses for near the same price. The other places also offer office use. This place has roof leaks and poor ventilation for heating or cooling. This place is 3 — 5 years away from dump status but they do effectively «band aid» all the issues. Also, they do allow dogs. So, if you need to be close to the school and need a place for your dog… sure put this place on your list. But, make it second on that list (at best) if you can help it.