Ravella at Lake Las Vegas

All depends on what you are looking for. For families with small children or people that don’t want the Vegas scene, this would be perfect for you. 16 dollars for room service 1 soda and 1 juice. Almost impossible to find the elevator. Not organized properly. Pros would be very clean and quite, almost forgot I was in Vegas

Staff was somewhat unfriendly. Went here with a groupon and half the stuff said to be included was not. Overall bad experience would not return.

LOVE LOVE LOVE this place, we stayed for a softball tournament and this place was just awesome and relaxing. The pool and other areas were so neat and clean. The kids loved the pool and lagoon. Definately would be coming back!

This review was rejected by Travelocity, so I figure I’ll never trust their reviews since they are «moderated» when you have something less than pleasing to post.
This hotel is located in a nice area about 20 minutes from Vegas. We had some issues with banging on doors early in the morning. When we reported it to the front desk their best answer was something like of «oh wow».
The hotel has a pool. Not heated thou! We stayed in September and the weather was relatively hot but the pool was freezing so we could not use it.
Overall it was a descent stay until we checked out. They hit you with around $ 25 per night on «resort fees» (not like they have any amenities to support this fees)
I wish it would have been disclosed as we had payed in advance through Travelocity. So being that we stayed for 7 nights it was an expensive surprise. Their response was «it’s the small print»

Hilton recently took this property over, and the transition appears to be proving rough. The hotel itself is very nice and the rooms are comfy. However, there are some important things missing from the equation.
It is difficult to find one’s way from the front desk to the elevators. That sounds odd, but there are multiple halls and turns before you get to the elevators, and the path is not well marked.
Once in the room the first thing I noticed was the window covered with bird poop. On the overhang above our window were multiple bird nests. We just kept the curtains drawn. The second thing I noticed was that there was no little binder or book of information about the property. An unimpressive 1-​page room service menu was there however.
Without a resort map in the room, I went to the front desk. None there either, and they gave me confusing directions to get to the pool. Once I finally found it, I was surprised at how small and crowded it was. I will not comment on the water temperature because of the high air temp. But the combination was very uncomfortable.
My usual first day at an unfamiliar resort is to sit in the pool and order cocktails. Once I found a place in the shade and got settled in the pool, I watched the two servers running around keeping glasses full for just about everyone. After 30 minutes of unsuccessfully getting a server’s attention, I walked back to my room and mixed my own drink in a large thermos. I happily sat in the pool and sipped my beverage, clearly from the «outside», and not a word was said to me.
Back inside the hotel, there is only one option for dinner, and a different option for breakfast and lunch. Breakfast and lunch are available at the $$$$ Medici dining room on the lower level. Lunch and dinner are available in the lobby bar, which is very attractive and has a nice view of the gardens and lake.
When it’s hot outside, as it was on the day of my visit, there is really nothing to do inside but drink and gamble, unless you are planning a wedding at the property. We ventured into the casino. Tobacco smoke and stale something drove us back out into the heat.
Happily, we found a great place for dinner, not affiliated with the hotel.
We’ll be back to the restaurant, but not the hotel. Sorry Hilton, I hope you got this place for a good price. It’s a fixer at best.

I am a Vegas local and have stayed here on two previous occasions. Both times were with Groupon/​Living Social deals and I was very happy.
Fast forward to a month ago when I purchased another Groupon for a Spa package and hotel stay.
The first time I called to book a date, I was told their reservation system was down and that a Supervisor would call me back the following day. No call back. I tried again a few days later and was told that they did not have the correct codes to book the Groupon. I was also told a Supervisor would call me back. No call back. I again tried a few days later and was the told the same thing. They did not have the correct Groupon codes to make a reservation??? I was again told a Manager would be contacting me immediately. A Manager did not call.
My next call was to Groupon. I was immediately refunded my Groupon purchase and told that others had experienced problems as well.
Buyer beware. Not sure what is going on here. A shame really considering it is a really nice Hotel.

Amazing location and good service staff
From what I found in researching hotels, this used to be a Ritz that closed when the economy tanked Lake Las Vegas. You can tell– amazing property, fine detail, and superb features. You can also tell it’s not a Ritz anymore. There is visible wear and need for cleaning; gardens have fake grass; very few service staff around; and a dead golf course on the way in.
That said, the staff was very courteous and the concept behind the properties and location make you wish the economy had kept it going. The staff is very courteous. Accessing the Village is a breeze with nice little shops to walk through. The bed is great and the room quiet, accented by the occasional clock tower bells marking the hour.
Would stay again in a heartbeat and look forward to seeing the properties there continue improve.

It’s a 5 star resort manage and maintained by a 1 star company. The deals they offer online to HS in the completely erong crowd. Really bad.
Hilton will be buying it in June. Try them around October. The mess should be fixed by then.
The massage therapist Sonyi… tries to convert you to being a Mormon!
The girls in the pedicure section were outstanding! Loved them.
The spa and steamroom was nice but fairly unkept. Only plain water available. Rusted shower heads and pipes everywhere.
The pool is great except for the absolutely low end chairs they are using. Apparently when this was a Ritz the good quality cushion chairs were sold off.
Art: it’s completely missing from this hotel. Walls are bare and its odd.
Music: some should be playing everywhere for ambience!
Checkout and fee’s: absolute nightmare

Excellent spa. The customer service and the facilities were great. Cierria was my massage therapist and I was in heaven. I have been to many spas and this one is so far the best. Relaxation room, hot tub, steam room, dry sauna everything was great. Had lunch in private room off a secluded garden. Just the best way to relax. Will definitely go again my next time in Vegas.

I was a little skeptical about my «stay-​cation» last weekend based on the Unilocal reviews, I take Unilocal seriously– but I don’t think it deserves the lower rating. I very much enjoyed my two day stay here. Perhaps the issue that people have is that they don’t know what Lake Las Vegas is like nowadays. Its not a place to really party and mingle with new people. Its very quiet and slow because of the recession, but so nice!
We had a lovely room overlooking the lake on the bridge. I was able to walk out to my balcony each morning and feed the ducks. The crown moldings, marble and chandeliers remind you that this was a Ritz. The manicured garden in the courtyard opens up to the village– some nice restaurants and the casino.
The only problem was the pretty long walk to my room, but it was worth it to be able to have a balcony overlooking the lake.
A hearty recommendation!

I made the reservation trough Living Social deal. I was a little disappointed that the Living Social deal said the Las Vegas Strip was 15 minutes away. Its more like 25 – 35 minutes away!
After making the reservation I looked on Unilocal and almost had a panic attack. I saw many reviews that completely hated this place– horrible rooms and walking a very long walk to their rooms, etc. I was scared of what I got myself into. But all my fears dissipated as I walked into the gorgeous lobby and was greeted with smiles!
Smiles everywhere from all the friendly staff! I do admit the place is a lot smaller than the pictures I saw online. But It was great! I slept on pillows like clouds and an amazing comforter on our king size bed. Not to mention the AMAZING bathroom– his/​her sink, bathtub AND shower! I was a short 1 minute walk to my room. Maybe the rooms at the main building are better than the ones on the lake? But I wont complain about mine.
We ordered room service and I almost did not want to because they said it would be 35 – 45 minutes for food delivery. I was not sure I wanted to wait that long, but our food came up within 15 minutes! It was delicious!!! We had the turkey panini and the pasta. Very delicious and beautifully presented to us by the friendly staff member Sherese W. I couldn’t wait to dive into my meal and had a very friendly conversation with our server. It was just such an awesome experience. I really felt welcomed and important.

I really really REALLY wanted to give these guys a positive review REALLY I did. The location and the property are absolutely BEAUTIFUL, however after 3 BOTCHED attempts at staying here… the most recent today. I will be leaving them a one star. First two times I stayed here they improperly charged my credit card and I had to call and demand they reimburse me for charges I should not have incurred. Well today I tried to reserve my room for a Travelzoo voucher that I had purchased for NEW YEARS EVE keep in mind that was the whole point of the voucher. I called and they had NO ROOMS available but them tried to sell me crappier rooms at an elevated rate. I informed the operator well since my voucher covered a much nicer room could I just settle for one of the poorer rooms as this was where my gf and I wanted to spend New Years. She refused. WTF? This place is like a ghost town every time you go there. I think they would be scrambling at any business they could get. Like I said I wanted to like this place. As a local I would love to tell people to go here to stay. UNFORTUNATELY this place has struck out 3 times in a row. Looks like I will be spending my money somewhere else as they have lost what should have been an easy repeat customer. EPIC FAIL
PS. Just booked a night at the Westin and paid full price. Thanks again for sucking Ravella and trying to ruin our New Years

This hotel is nice enough but it’s much more for the business crowd than staycationers or visitors. All the staff even admits this. It’s a nice hotel but there’s not much to do there and little in-​hotel dining options, so if you’re looking for a lot of quiet time and R&R this is the perfect place for you.
Would be a good staycation for Las Vegans if there is a major event going on at Lake Las Vegas such as the summer movie nights etc. Lake Las Vegas does not provide much entertainment outside of the special events.

The key to success at this hotel, in my mind, is your own understanding of your expectations. My wife and I were going to Las Vegas and taking advantage of a Travel Zoo deal, and this was our first visit to Lake Las Vegas.
First, if you expect the high energy, fast paced, great choice of restaurants, a nice walk with a lot of people watching, great cocktail prices, and a lot of available options, you would be wrong. This is far from that. You are about 30 minutes from the strip, there isn’t a dinner restaurant that is part of the property, although there are some very nearby, but off property. They do have room service, and we enjoyed it one night.
Second, did I mention that your out of town, far from the energy of the strip. I’m emphasizing it here so you have a firm understanding of it.
Third, some of the help is really unaware of the basics of effective customer service. We were leaving last Sunday and we decided to have the brunch prior to leaving. It’s a nice room, great view of the gardens, an adequate buffet (far from great as the options were limited and cold), and while I’m lifting my fork from my plate to my mouth I get the thrill of watching one of the suited gentlemen managing the restaurant step out the doors and spit, rather gloriously, into the vegetation. Now, I have spit in my life, and I’ve done it rather gloriously, but if you’re beyond the age of 12, working at a restaurant, and within view of the customer, it’s probably not a good idea to be practicing the fine art of spitology.
Fourth, and here I agree with a few of my fellow Unilocalers. My room was seemingly in a different time zone from the front desk. We were given a room over the lake, and I thought it sounded kind of glamorous there at the front desk, but on this weekend they were having boat races. They seemed to be rather unique little boats that sounded like a high-​whining high revolution unit capable of taking out a small child should things go astray. Suffice it to say, my wife and I enjoyed an unprecedented amount of this noise, and it won’t be forgotten soon. Also, if I would have had the time, I considered making a video of my trip from the front desk to my room, which would have graphically illustrated the flips, twists, turns and gyrations it took to get to the room.
Fifth, the room was nicely appointed. This was a much nicer room than other rooms that I’ve stayed in over the last few years.
Sixth, the food was hit and miss. As I mentioned earlier, my wife and I had two meals on the property. We had a room service steak one night and the breakfast buffet on Sunday morning just prior to leaving. The steak dinner was better than the breakfast. Our steak was cooked well, served hot, and the salad we ordered (a Caesar) was also tasty. Just remember, room service has a number of additional service charges and taxes, and so the total can seem shocking. The tip is built in, and so carefully consider whether or not you need to add additional tippage on top of the built in percentage.
Seventh, what I thought was a straightforward Travel Zoo deal evolved into something that I really had not idea happened. For example, our deal included two ‘arrival cocktails’, and we went to the bar to have them. I let them know that I was on a travel zoo deal, and during the course of our conversation we talked about the tip, as I do like to tip well, and the bartender indicated that I didn’t need to worry about it, as he was getting an 18% tip built into the drinks. I have never heard of this. I’d like to tip, but he’s already getting 18%, and I never even got to find out what the cocktails cost. That was just the beginning of the confusion, and so I asked the front desk for help, and I never really did understand the deal.
So, how do you wrap all this up? It’s a nice property, but bring your comfy shoes for the walk, especially if you get a ‘lake room’. Be prepared for the drive into the city should you be interested in the ‘high energy’ stuff. If you like mellow and quiet, you are at the right place. I would definitely consider staying here again, but, but, but, I’ll go in with my eyes wide open and I’ll be prepared for the issues that are discussed above.

The perfect staycation getaway!
For my husband’s birthday last year we booked a standard room using a Travel Zoo deal. I called a few weeks ahead of our stay and asked if there was anything special they could do for his birthday. They told me absolutely and worked with me to plan a great surprise. They upgraded our standard room to a suite complimentary, and decorated the suite with banners, balloons, confetti, cake and more! I told them my husband really liked spicy food so they prepared a bowl of specially made hot peanuts — wow!
Aside from the staff going above and beyond to help plan a great surprise, our stay was amazing! We each got a 50-​minute massage and pedicure at the Spa, which was incredible. The pool is fantastic (not too crowded) and the food at the pool café was delicious. Also, Ravella is located right next to Monte Lago Casino and Lake Las Vegas’ Village which has a variety of restaurants, shops, concerts and events.
We’ve stayed at Ravella about 5 times in the past two years now and will definitely back!

You can totally tell this place used to be a Ritz Carlton. But it needs some major remodeling. Its kinda dirty and used, this is what I mean; you know when you used something so much it does not mater how much you try to clean it or fix its just done. Well that how I feel about the rooms in this hotel. I read the review of Katherine L, oh Katherine I’ve should of listen to you. The first night I could not stop itching for the life of me. After they change the sheets, I could still not stop itching. Very uncomfortable 2 nights. Also they have a white sand area with a small lagoon to swim well wen we got there that area was closed, that was a big bummer.
I do have to say that I really did appreciated their customer service very polite, even the maintenance personnel where very polite. The pool area was very cool, also if you go with your kids take them to the pool in the afternoon cuz they show movies for kids wile their in the pool.
Also if you want to go to the strip wile your in the Vegas area, just stay at the strip. The strip is like 20 to 30 minute drive from the hotel. In conclusion; its a nice place but, I really don’t think its worth staying there I have no idea how this hotel is a 4 star hotel. I would think it would be a 2 star. Don’t do what I did, listen to these reviews before you book a room. Katherine im going to listen to you next time.

Ok, so reading the reviews on this site for the hotel and its staff one would be scared off but please read on as many of them are undeserved and are just some emotional customers venting on having to pay a little to live the «good life»
They do charge you $ 15 a day to valet park as a guest and people are upset as those who come in for dinner valet for free.
I can appreciate that especially if you are too fat/​lazy to park in the garage and walk the ½mile back and forth you most likely could use the exercise so cough it up or take the walk.
The room was fairly clean. No bugs were found but there was some mold in the bathroom. The AC unit was confusing but we did get the room down to 60 at night. The people who complained about that may have been upset about the daytime temp and Im guessing they had the window shades open.
The elevators are kind of confusing and Im guessing the hotel went through a remodel and the 2^nd elevator was added to go up to the new floors. Even still there was never a long wait and everything worked smoothly.
The staff was very professional and helpful with suggestions. We were given $ 50 food credits but as many of the locations on site aren’t affiliate with the hotel we couldnt use them anywhere. (We used it poolside on day one and then at the breakfast buffet on the final day)
Proof that we had a good/​great time is that we were there for three days and besides sleeping we didnt spend more than an hour/​two in our room being awake.
This is/​was my best «staycation» of the year and Ive taken about 4. I cant wait till I can be back.

I’d never even seen Lake Las Vegas, despite visiting town twice a month for eight years. So, when a Living Social deal popped up for $ 99 to stay at the Ravella (plus a $ 50 resort credit and free valet parking), I jumped on it and came into town one night early. Hey, who wouldn’t want a relaxing Sunday by the pool. Our plan was to come Saturday night, then spend Sunday eating, drinking, spaing, and being merry at the Ravella.
I’ll list out the pros and cons of the resort, but ultimately, I don’t feel it was worth even the $ 99 I paid. Heck, the South Point at the south end of the Strip has equivalent rooms for $ 30 a night. Anyway, onward!
The Good:
* They appear to have activities– Sunday morning we woke up to find folks doing yoga in the courtyard, plus there was some sort of morning aquatic zumba aerobics thing happening at the pool. There is a «bad» caveat to this though: no one ever told us about these activities, so we couldn’t partake in them (we discovered each mid class). I would have LOVED to partake in morning yoga, but when we checked in, I guess the guy at the front desk didn’t feel the need to tell us about it (though he did tell us that we just missed the Saturday night activities, which all wrap up before 10).
*The exterior of the property and the lobby are lovely (and rather deceiving, because the rooms don’t match quality). The courtyard is beautifully landscaped, too.
The Bad (yup, that was all of the good I could think of):
*Check in. It was about 1030 PM and the front desk worker checked us in. I asked about late check out and he told me, «Ya, I guess I can do 1 for you» (as opposed to 11). My boyfriend and I sort of looked at each other, shrugged, and said ok. What’s particular weird about this late check out thing is that the Ravella’s website advertises that locals should come for a «staycation.» Ok, so someone is going to drive over from Las Vegas to spend.. . half a day by the pool?
*The interior. The minute you turn and walk toward the elevators, everything gets.. . sort of worn. Scuffs on the walls, stains on the carpets, etc.
*The room. The room itself was ok, but the bathroom had moldy tiles, plus molding caulking. I did like that they had a lot of channels on the TV, something most Vegas area hotels avoid. One HUGE negative that hurled the room into the negative category was the AC. I’m the kind of person that needs to have a cold room to sleep. We got into the room and the AC said 72, so we turned it down to 65. After an hour, the room still felt 75, so we turned the AC even farther down. It was about that time we realized that the AC wasn’t blowing particularly cold air. I suspect they have a block on the thermostats so you can’t turn them below 70 or something.
*Room Service. When we checked in, we were alerted by the front desk that room service only serves until 11. For Vegas (or, I guess, outer Vegas), that’s weird– most hotels have 24 hour everything. We rushed to our room, scoped out the menu (which was tiny! I think there were less than 8 options), and repeatedly tried to call room service. I say repeatedly, because the phone kept hanging up the call. Finally, I called the front desk, he took the order, and all was well. Well, until we got the food– bleh. Seriously, just terrible. Overcooked, dry, flavorless. Oh, and naturally, this food was at regular (ie: expensive) room service prices.
When we woke up Sunday morning, we put on our swim suits and headed to the pool. Our plan was to hit the jacuzzi, but a hotel employee was busy dumping a bag of chlorine (or something) into it, so that was out. The pool was nice enough, though the towels were threadbare to the max (both I grabbed had holes around the edges).
After an hour, we looked at each other and decided we were hungry. Because we had to leave soon (due to our «late» check out), we decided to just leave early and go eat at the Omelet House in Boulder City. So, if the Ravella had let us stay a little longer for the day (and the resort was darn near dead, so I doubt they needed the room), we would have eaten breakfast and lunch there, plus had cocktails and likely hit the spa. Instead, all they got was my $ 22 resort fee and we ate breakfast elsewhere. Oh, I don’t exactly know what the resort fee is supposed to cover, because it’s not like I awoke to a paper outside my door AND there isn’t free valet (mine was only comped because of the Living Social deal). I guess I paid $ 22 for the dead bees that were all over the pool while I was swimming Sunday morning.
I’ve stayed at some very nice resorts and hotels and none were as janky as the Ravella. Needless to say, I won’t be back. Well, maybe if Ravella started charging $ 40, but even then, I’d probably rather just stay at the South Point (and that says something!). Next time, I’ll wait until I get another good deal for City Center and that will be our romantic «staycation.»

I love this place. Huge fan. I have stayed at Ravella twice (August and New Years), and both times it gave me a very weird, but peaceful feeling. Somebody mentioned the «Twilight Zone» in another review, and I think that is a good description. The hotel and its grounds are absolutely beautiful. It is a great place to just go and relax. Unfortunately, the effects of the economy are obvious. Ravella seems very underbooked, understaffed and The Village is full of abandoned storefronts. It is kind of depressing, but it is also very quiet, tranquil and beautiful so that makes up for it I guess. On New Years Eve though, The Village got a decent crowd. It was kind of eery. Like, where did all of these people come from? They can’t be staying at the hotel! It’s empty!
[Most of my «not so goods» are about The Village, not the Ravella itself]
The Awesome:
— Beautiful hotel, beautiful grounds.
— FREE WIFI! And it is FAST!
— Decent price.
— Very friendly and helpful staff.
— Ample parking.
— Beautiful views. First time we had a balcony over the courtyard, and this last time we had a patio with grass.
— Very peaceful. Feels high class to this t-​shirt and shorts guy.
The Mediocre to Not so Good:
— Very difficult to get a meal or even a cup of coffee past 10pm. Only option is Harry’s in the Montelago Casino. The few places in The Village that are still in business are not open after 9 or 10.
— Like many others noted, the AC does not cool the room, not even in the Winter.
— Paper thin walls.
— People were smoking in the room next door to us, a non-​smoking room.
— The Village is pretty much deserted.
— Nothing to do in the evening.
— Far from the strip: shuttle runs too infrequently and ends too early.
— Bizarre layout; more like a mansion than a hotel.
— The Village has a sewage smell at times. It reminded me of the lagoon at UCSB.
The Terrible:
The New Years Eve package. The dinner and breakfast were both awful and not worth the money by a long shot. Beer and wine were free… but soft drinks cost $ 3.00 for HALF A CAN of Coke! I was not allowed to keep the remaining half of the can. So, it is $ 6 for a can of Coke. That being said, the Coke was definitely more expensive than the wine we were served. Even worse, they brought a child a FREE glass of Sprite. WTF? We left most of our dinner for the waiter to take back. Afterwards, the head waitress or whatever came by and asked us «We like to get feedback. What was your favorite part of the meal tonight?» My mom and I just looked at each other as we struggled to come up with an answer. I said «salad» and my mom said «the grilled vegetables.» The poor dinner/​breakfast really put a damper on NYE at Ravella.
This is a great vacation destination, but come with few expectations. You will need to make your own fun, or just relax. You can still go to the Strip and have some fun, but plan on spending the whole day there, and then come back and enjoy the peaceful surroundings. Despite the annoyances I mentioned, and the terrible NYE package, we will definitely return.
BTW, this would be a great place for a romantic weekend, as long as your significant other isn’t utterly annoying, because there is nowhere to run…

Went to Lake Mead sometime this summer so we decided to stay at the Ravella. It’s close enough to the lake and had boat parking which definitely helped.
The rooms are beautifully decorated, their bathrooms are gorgeous!
Very clean and organized, had absolutely no complaints about the rooms at all.
It had a beautiful lobby and a nice pool area. Our only little complaint is the closing time at the pool! Also the closing time of everything at the Village. Didn’t exactly get to party much that weekend… but it’s ok.
Overall we loved this place and will definitely be back