Siena Hills Primary Care

The doctors are great and I would rate them 5 stars. Both Dr. Ha and Dr. Chu were great, they really took the time to listen and address any of my concerns. The issue I had was the front office staff, they are terrible! When I first started going here you could call and talk to someone right away and they were always rude and reluctant to help in any way. Then it got worse when they setup an automated answering machine where you had to leave a message and hope someone called you back. If they called back they were not apologetic or concerned, they acted as if it was a huge inconvenience to call you back. When visiting the office they would ignore you at the window for both check ins and check outs until it was convenient for them to help you. If the staff cared more for the patients I would have rated this practice much higher

New to town, looking for a primary doc. I have Aetna insurance and according to their provider website, I should be good. Docs were on list of providers. Called this place 2 times, finally they called back, only to be told one of three doctors will take it, however, will not take new patients until Nov. What the heck? Doesn’t seem like they really care and will not be calling them in the future. Too bad.
Just noticed on their website, it says accepting new patients– ALWAYS… NOT!

Dr. Jenny Ha is awesome; her staff is great as well. Dr. Ha dedicates time to listen, she is caring, and professional. I will definitely recommend Dr. Ha.

13yrs w/​practice, Mom, Hubs & me. Mom died a few wks ago after 8 days in hospice. Chu should have suggested hospice, even insisted 6 months ago cuz 91yo mom was in, «agony.» Not happy with Chu right now. I think the ball was dropped (I’m not a MD, my opinion is just that, an opinion). Second to last appt, Chu kept 91yo mom waiting 2.5 hrs. Unacceptable. Chu keeps you waiting 1hr min. No call or card expressing condolences after 13yr w/​the practice. Disgraceful. Hurtful. Indicative of their regard for their patients.
Hubs saw Dr. Ha whom I believe to be too quick to prescribe (however, I am not a MD, so this is my opinion based on my perspective).
Dr. Gong started out as our Dr. I think he’s the best of the bunch, not warm or fuzzy, competent.
Lots of Docs in LV/​Henderson. If you’re in good health this practice is adequate. If you have issues either see Dr. Gong or go elsewhere.

Great doctors here. The office staff could be a bit friendlier.