Summer Pools

We did not have a good experience with Summer pools. A few complaints:
— dirty spots left week after week
— missed weeks of service because of weather but charges were still the same
— broken parts to the pool that were not replaced after 3 – 4 weeks of requests.
— switched to a different weekly service and now we are being charged less, all spots in the pool are clean.
Kirk has a nice guy working for him, but it’s hard to recommend the service.

So, this is the best pool company experience that I have ever had since purchasing my first home with a pool in 2009. Here is the saga… I have been through 3 different pool companies before we started doing it ourselves… and then failed at it. I fired the other pool companies because they didn’t show up let my pool turn green, demanded that I get a pool robot, took my filter apart then said they couldn’t put it back together and left it like that, constantly tried to sell me more and more products and services to fix my algae problem, dumped a whole bag of soda ash in my pool, used my own pool chemicals instead of providing their own, left garbage all around my yard, and various other problems. I decided to find a pool company that knew how to treat customers and actually cares about their work.
Admittedly, I have an older «problem» pool that is in need of new plaster, and it has older equipment. It turns out that my pool developed cracks and divits when the pool was empty when it was a foreclosure. The newly formed cracks made it end up getting a black algae problem, and no matter how much chlorine, scrubbing, and metal brushing, and chemicals — the thing turned green within a week during the summer months, even with regular pool service from multiple different companies over the years. I got new water twice, did chlorine baths, did every treatment that the pool store suggested, scrubbed it with a wire brush manually while in the pool with goggles on, and still never could swim in my pool comfortably all the time in the summer. It would always turn green within less than a week. And even with multiple chlorine floaters in it, new filters, a chlorine bath, proper chemical levels, the thing still turned green.
When I hired Summer Pools, I explained them all of my hassles before, and they decided to take my problem pool on, with the explanation that they would try to get me through the summer, but would not make any promises. They used a special algae solution to combat my issues, came weekly on schedule, texted me to put away the dogs every time, and actually got me through the summer without issues of any kind. ALL SUMMER LONG. This was a miracle.
Their prices are on par with what we paid every other company, the difference is that Steven is actually a human that cares about his work, has integrity, has good customer service, and he does what he says he is going to do.
Steven is awesome all the way around, I can’t say anything negative about him at all. He cleans «Robby the robot» when he gets palm trees stuck in him, and best thing is we were actually problem free all summer and were able to use the pool at will, anytime we wanted. ALL SUMMER LONG!
If you have a problem pool, or just have received bad service in the past, I would suggest trying these guys out. Seriously.
FYI — I do plan to fix my pool and get it plastered when I can save up the $ 7k to get new tile and plaster. Then all of my issues will be gone forever.

Kirk is an awesome pool guy that truly cares about your pool! We had THE worst experience with a pool man upon moving in and we were in desperate need of a new one. I found Kirk and new he was the man for the job. He arrives every Thursday just as he said he would and he doesn’t just clean the pool. He goes above and beyond to make sure our pool is functioning properly! I highly recommend Kirk for all of your pool needs!