Sunrise Cremation Society

After calling around to find a place to cremate my father, these guys seemed to have the best price. However it took almost TWO MONTHS for his ashes to be returned to us. Every time we called there was some excuse that was blamed on the doctor not signing the death certificate in a timely manner or correctly. They suggested we call the hospital in hopes of expediting the process but the hospital said they are only authorized to deal with the mortuary. My father was returned home well beyond the 14 business days that they say would be the maximum time it will take to complete the service I paid for. Additionally, they made a mistake typing up the information for his death certificate and put in an incorrect date for his birthday which will cost even more money and time to fix. When I called to address the issue I was met with a very inconsiderate attitude and didn’t have any fight left in me to deal with it.
You may be better off spending a bit more to receive better service and care for your loved one.

Sunrise Cremation has been wonderful to me and my family, not once, but twice. First with my father in 2003 and recently with my husband’s passing on Nov 30^th. I don’t remember the first person we worked with for my father, but he was wonderful, as was Daniel O, for my husband. They were very caring and respectful in handling all aspects of our loved ones as well as our needs. I would highly recommend them. They were very caring and compassionate and not «about the sale», like traditional funeral homes I have been to, where they prey on your grief and fogged judgment for making decisions that will put you in the poor house. I would highly recommend and use them again.

I do not ordinarily write reviews, but upon reading the first, I must interject. Sunrise was the forth place I contacted after my husband died. My initial phone call to Sunrise was answered immediately by Thomas, and all of my questions were resolved honestly and accurately. Other places of business had placed me on hold, played horrible elevator music, and eventually transferred me to a person who fiend empathy. When I was in the middle of my tour of the third place I consulted, I knew instinctively. There was only one person I trusted to care for the love of my life. I wanted my darling to be in the very best hands. I chose Thomas. Not Sunrise, not La Paloma, though they furnished the room for an incredible service, and not Desert Memorial, who had me emotionally contracted from the beginning. Afterall, they picked him up from our home, and I wanted to be loyal. All was said and done, and I know my Baby was in the best of hands. In response to JK, I am sorry you were frustrated. I, too, had blank spots because I could not remember Shawn’s parent’s names. They died before I could meet them, and as you know, during such a stressful time, one’s mental recollection is not it’s best. I told Thomas that it was okay to put «unknown», and that he should just get my baby back to me as soon as possible. When I discovered their names and wanted to add them to the death certificate, it was too late. I think if Thomas expressed any hesitation, it really was to meet your needs. I have never met another «stranger» that I trusted to the degree that I trusted Thomas.

This guy is a total ashole, do not deal with him

They deserve no stars. We called to get prices and get answers to our questions. They were very polite and helpful, on the phone. Once we got there, to get the paperwork done, also very helpful. The problem laid in after giving the money, we had left a blank spot on the application and were going to get back with them. After, trying to get everything arranged and finishing up what we needed to do, I called back in a week and asked what the status was. It took several calls before anyone would even answer the phone. Thomas finally answered and in an angry voice said «you were supposed to call me back with the information, I’m waiting on you». We told him to just put «unknown» and asked how long would it take to get the ashes. He said about a couple days and we could pick it up next week. Our beloved laid 9 days in their office before being cremated (hopefully the body was in some type of refrigeration unit; we hope). It took roughly 2 weeks from time of death for us to get her ashes. The establishment was in an old run down building. The front office was OK; not the best. The next room we sat down in to fill out the paperwork was small and was next to the back room which was separated with what appeared to be some type of curtain. Until the money was in hand, the experience was good. It was, after the fact, wherein the problem laid. In the line of business that they are in, they should have more empathy, however, not in their case. For Thomas to have taken that tone, basically shouting, was inexcusable and we will never require his services, ever again. We will, also, let everyone else know about Thomas.