Supercuts

Have been here several times, all great experiences with different hair stylist, but Natalie is especially great she knew exactly what to do and had great customer service she is great at her craft!

I had Natalie cut my hair and she was fantastic, great conversation, she took care to make sure she was not cutting to much off at any one time and we talked about how I wanted it. The best hair cut I have gotten, when ever I’m in Las Vegas I will definitely have her cut my hair again.

I’ve had great experiences here in the past. Especially with Natalie who does an amazing job. She’s very pleasant and takes direction extremely well. She will also spend the time to work with you to get your haircut exactly the way you want it to.
Unfortunately, this review was for today’s visit. This place would have received 4 – 5 stars based on my experience with Natalie. Instead I’m giving it a 2 star rating.
I have the Supercuts app, it’s pretty useful. I actually used it today to reserve a 6:15 pm appointment. So I went inside about 8 – 10 minutes early to check in. There were two employees working at the time. Lisa was coloring a lady’s hair and the other employee Maria was cutting a customer’s hair. Maria and I exchanged pleasantries and I told her I was here for my appointment.
Maria told me to sit down and so I did. She then finished with her client about 5 minutes after my appointment should have started. No big deal. These things happen. While I was about to get up to get my hair cut, Maria called a different customer to her station. Ummm. What? While I’m fairly certain that the customer was there first, I did have an appointment. And if things were running late, then why wouldn’t you let the customer know? I sat there contemplating whether I should get up and leave or say something but I didn’t want to be rude to the other customer.
I ended up getting my haircut by Lisa who was in between her customer who was getting her hair colored. Lisa did a great job but the experience overall was a bit of a let down.
I work customer service and customers have expectations. If you as a business can’t meet that expectation then you politely apologize or at the very least, you explain the situation so that the customer’s expectation adjusts accordingly. If Maria would have told me that my appointment would be started 25 minutes later than the time that I booked it for… I would have been okay with that because then I could have gone next door to Von’s and gotten a snack or beverage. At the very least though, I would have been thankful just to be informed.

I have extremely long and thick hair, but Stephanie always does a great job! She never departs from what I ask her to do. She asks me if a certain length is okay to cut before she actually does it. She also suggests ways to make my hair feel less heavy. You can’t beat the prices and I always feel satisfied when I leave thanks to Stephanie’s great work. Make sure to call before coming in so that you don’t have to deal with a long wait time.

Maria has being cutting my hair for over a year and I am always so, so happy with it! She definitely knows her stuff. She also does my hair color and always pays attention to what I want!

Went back to my previous stylist Lacy and very happy with her work as always.

Went here the other day, after moving from SoCal, got Lacey to cut my hair, and it was the best haircut I have ever had! Go there, they are total professionals, highly recommended!!!

Daniel was great. Best cut I have had in a long time.

Lacey was super nice and knows her stuff. Customers seem to like the staff and come in regularly. Very clean.

Bree was cool!