Turn Key Property Solutions

Yikes! Please stay away from this company if you can. We live in a very exclusive community and pay a lot of money and rent but our life is quite miserable due to this management company. Just to give you an example it took them three months to fix because a bathroom issue in our house in two weeks to fix the air conditioning unit so we had to live in a house with no air conditioning and 85° for two weeks in a row in Las Vegas Nevada when it was 110 outside.
Attempted to add myself to the lease for quite some time because my husband and I got married and the community prevented me from accessing all the benefits I currently pay for because I didn’t have a community ID. No answer from management.
If you are renting an expensive property and this is the management company I suggest that you find rent somewhere else because it’s going to make your life miserable and it’s going to add expense. Stress and time waste to your life.
I lived in way less expensive communities and their services and customer support was outstanding!
Such a shame that the HOA association doesn’t have stricter controls on who can actually manage the properties on site.

Unless you enjoy being nickeled and dimed to death, do not rent from this company. They refuse to upkeep their houses. Our house has had issues since the day we moved in– 13 months later and they still have not fixed a single issue. They charge you for any issues with the house– $ 100 fee for a maintenance call. Our AC stopped working the month we moved in– that was a $ 100 maintenance fee. Then as soon as the summer rolled around again, the AC quit working again and they charged us another $ 100 fee. They make ‘appointments’ to come and see the property and fail to do so over and over (costing me hours in sitting at home waiting for them when I could be at work.) They also just ‘decided’ they were going to start charging renters $ 15 a month extra in property insurance– without adding it to the rental contracts. This is a horrid, horrid company. If you have a few weeds in your yard– they are quick to come to your house to take pictures and send emails with threats (IE– if you don’t pull the weeds asap, we will charge you more!) So if they can come out and take pictures of a few weeds in a pile of rocks, why can’t they send out their maintenance man in the past 13 months to fix the numerous things wrong with this house? Beware, beware, beware.

Ron Stoker and his team at Turn Key Solutions managed my property for over 2 years, when I moved from Las Vegas to New York. Ron and his associates were stellar in their oversight of my house. He secured a tenant literally the day after I moved out of my residence. There were several issues that came about while I was away, including the AC condenser having mechanical problems, the washer and dryer units working improperly and various HOA violations; all of which were responded to immediately and resolved quickly. Ron’s integrity and thorough property management practices enabled me to relax, knowing my property and interests were well taken care of. I highly recommend Ron and his team for your property management and realty needs.

The absolute worst experience from the perspective of being the renter of one of their properties.
— From the beginning of our association, Mr. Vidrine and his associates ignored our phone calls and emails.
— Despite the contract we signed, the property was not reviewed for as-​is-​damage; not within the stated 30 days of our move-​in or ever.
— We emaild a list of the issues we found and received no direct response.
— When we moved into the house in November, 2013, we discovered that the air conditioner was missing. We telephoned the property management office immediately, but it wasn’t replaced until June, 2014.
— We’ve been relying on them to rent the property since the end of August, 2014 and they have yet to do so. As of 10/​29/​2104, the property isn’t even listed as available on their website.

I used Turn Key Property Solutions and Ron to both buy & sell my house. They did an excellent job and were very professional throughout the whole process. I recently needed to sell my house quick, because I was moving out of state and I had offers on the first day and closed on the house with perfect timing. Professional and highly recommended. They will walk you through each step of your venture.

What a disaster! I gave them 1 star because, after all of our headaches, we DID receive our rental payments on time and with accuracy… but that was about it! Despite the great sales job that the guy did, stating that, «the key to being a good property manager is to always answer the phone», we received no responses from them when we truly needed to contact them about our property. They employ horribly unprofessional managers to communicate with their home owners, don’t return phone calls and arrive 30 – 45 minutes late for appointments! These guys do not keep their promises and don’t follow-​through on customer issues… at ALL!!! A couple of examples”
1. We set an appointment to do a walk-​thru of our property after they managed it for 8 months. We were told that there was ONLY 1 time slot available over a 4 day period. We arrived and waited for nearly an hour for the manager. We finally just knocked on the door and introduced our selves to the tenant and then were chewed out by the property manager for contacting the tenants without his presence??? What???
2. We did a cleaning job that was «white-​glove» worthy prior to turning over the property to Turn Key, yet they charged the tenants $ 250 for «cleaning services»…then the house was filthy dirty when we took back possession after 1 year. We were told by Turn Key that we couldn’t keep any of the tenants deposit for cleaning since they paid that up front. Turn Key offered to clean the property for a fee to us. What???
3. Despite repeated requests to Turn Key to find out when the final walk-​thru would be with the tenants (so we could arrange for carpet cleaners and movers), Turn Key repeatedly failed to return our calls and gave us over 7 dates that they «thought the tenants» would vacate the premises. Then, despite it being the 1^st of the month and us calling, emailing and texting to find out how we could get our keys back, they didn’t return our calls until 10:30 pm, stating that the tenants were still in the house and that there was nothing that the managers could do about that.
4. Once the tenants finally vacated the home, they left property in the home including jewelry and a piano. We were told that the tenants would be coming for the property and despite 8 phone calls to Turn Key (that were never returned) to find out what time the tenants were arriving for their property, we never heard back from Turn Key… until we were returning our U-​Haul and the tenants were at the house to pick up their stuff. I had left the phone in the car while returning our truck, so we didn’t receive the calls. Upon arriving at the house after returning our truck, I was verbally accosted by the property manager on my front steps. I politely asked him to set an appointment for the tenants to pick up their belongings (trying to do the right thing, even though we were legally entitled to retain the property). The property manager continued to yell and scream at me for an additional 20 minutes even after I asked him to leave and call me for an appointment.
5. Once the appointment was set for the tenants to pick up their belongings, the property manager called and texted me repeatedly (at least 14 times) to make sure the tenants could pick up their stuff… accusing me of deliberately not being home the first day that the tenants came (even though they had never told us what time they would be there… despite repeated attempts by us to find out what time we would need to be home)
6. We are still waiting for the money back that we put in «deposit» with Turn Key for repairs, as well as the additional rent for the extra days that the tenants were in residence past their notice.
7. The tenants broke their lease 1 month early and the Property managers talked us into allowing them to do it with no financial penalties (even though it was in the rental agreement signed by the tenants and the property managers). They did a good «sell-​job» on why we should be «the good guy» and let them out of the contract. Then the tenants did not leave by their notice date AND left the place a complete pig-sty…and Turn Key did nothing to help us out and, in fact, treated us as the enemy… even though we were providing them with an income.
I would HIGHLY recommend going with another Property Management company if you are looking to rent out your home!!! You will get the royal treatment during the sales call, but will soon find out that these guys are just looking to make some money and will not give you the customer service that you deserve after paying them 10% of the rent, plus an $ 800 «finder’s fee», PLUS the first month’s rent. PS… that «finder’s fee» is supposedly going to outside reps who will work hard to get your place rented… instead, it is going directly into the property manager’s pocket!!!
There were MANY other issues during our business relationship with Turn Key, but these are the highlights.