Urgent Care Extra

Finally good care after going here about 10 times so far. Receptionists are rude but Dr. Budge is wonderful. He is one of the most sincere doctors who listens and takes his time with patience. Love Dr. Budge!

Horrible horrible rude lady with a bad snappy attitude working as a receptionist. What an unhappy person and I understand why she doesn’t bother to wear a name badge. Let me describe her: lighter hair, purple nails, large square watch, heavy set with a big frown and bad attitude! People are coming to your office to be seen by a doctor because they don’t feel well and the last place they want to go is to check in with an ill mannered rude woman. Will never ever go here again! I think google had employees write reviews for getting 3.9 because this place just sucks!

I have come here twice one time for my daughter and another time for myself. I must admit the girls and the staff here are nice and always talk and laugh with me. Never had a problem and am normally in and out fairly quick.

This is the worst urgent care ever! Have been here three times in the last week and they took $ 60 of my money, however I shouldn’t have been going to them. They weren’t part of my insurance. When calling to talk to the manager. She states «oh this is not our job to see if you can come here or not». So they will just take your money and not care. The doctor referred my son to see an Orthopedic. When calling to see about the referral the lady up front stated, «we don’t fax referrals, you need to do that yourself!» WORST PLACE EVER. DO NOT GO THERE.

The front desk person was kind and quickly put us in line for care. The medical assistant was very friendly and professional. The Nurse Practitioner Donna Katz was attentive and very thoughtful in the way she evaluated and treated my daughter. I admit I was fearful to visit urgent care because my experience is that they tend to misdiagnose and dismiss patient concerns and input. I was relieved that the NP offered a steroid shot in order to get the medication started ASAP. I was particularly pleased with the fact that they provide a visit summary with detailed instructions, because I always forget what it is I am supposed to do. I was also pleased with the fact that we were in and out within an hour, considering that there were at least 5 other patients from what I could see. With that said, I also felt that the time given to my daughter was sufficient. I fully expected our visit to take much longer, and would not have faulted them for it. This particular location will be in my address book for future visits as needed.

I went to Urgent Care after coughing and having a sore throat off and on for 3 weeks. I was told I had allergies and should take some NyQuil and Allegra D to trey the cause not the symptoms… Then as I waited for my paper work to say I had «hay fever» I heard the patient next door who sounded awful get the same diagnosis.
I think I know the difference between allergies and feeling awful and chest congestion with no allergies.
Ridiculous and waste of my time!

I was very happy the first and even second time we came here. This time, I understand the low rating. The two ladies at the front have done nothing but complain about the computer not working. The «supervisor «Angie was too worried about discussing bonuses and raises where the patients are sitting. A little unprofessional if you ask me, I don’t care about your bonus I want my child seen. The floor is dirty which was a surprise, last time I was here I was impressed at the cleanliness. when apologizing for the wait all she could say is she had computer problems and «It’s a monday» if I did not already have 2 hours of wasted time here I would leave. I know this will most likely be my last visit here, so sad I was so happy to have this place close to home, Cheryl at the front desk just told me «well if you need to leave go ahead, our computers are done and we are short staffed!» In a not so nice tone. We are leaving thank you urgent care for taking an oath to help sick patients.

New to Henderson. I couldn’t find a dr that took my insurance so I went to urgent care. I needed my thyroid levels checked and my skin had dry spots. The nurse practitioner I saw asked about my history. So I laid it all out. He then jumped on me about my weight telling me I needed to see a therapist and he was upset that he couldn’t help me. Snapping at me to not defend myself!
I know I’m big, I know this. I never asked for help with weight loss!!! I wanted my blood work checked and something better then over the counter lotion for my skin! I was in full blown tears and he wouldn’t stop! I was in complete shock at how I was treated and when he finely left the room to get my blood work started I walked out! I’ve never been so embarrassed, self-​conscious, and even ashamed of myself. He made me feel weak & pathetic. I’m sickened by how I was treated!
I just wanted my thyroid check!
I will NEVER go back! The wait is absolutely ridiculous! And they need to spray the waiting room for little bugs! If I could give negative stars I would!!!

I signed in after 8am… I was told there will be a little wait, which I was fine with… However it is now past 11am and I still haven’t been called. They do not inform the patients that there is only one provider. Very unprofessional, I feel that they are just trying to rack up as many patients as they can as quick as they can. This is ridiculous. I will never come back here.

BUYER BEWARE! I called to confirm they accept my insurance and the person said yes. When I arrived I again asked if my insurance was in network again they said yes. I was seen a a fair amount of time not to long not that quick. The overall service was not bad for a quick care facility. I went back today and was told I had a balance due. I showed my card and I have a flat co-​pay for quick care service. I called my insurance and before I could finish my story she asked if it was an Urgent Care Extra and I said yes. My insurance advised me they have received numerous complains about this company misleading people. I again spoke to the receptionist and she «yes we DO accept your insurance but it does not mean we are in network for your provider». Longer story cut short. If this is your only option better this then nothing. If you have medical service options AVOID THIS COMPANY AT ALL COSTS.

I Took My sick Son here cause he was wheezing on a Saturday. He has Asthma and see’s a Pulmonist regularly. The facility was very nicely decorated and clean, plenty of room, no magazines but the did have a TV. It’s located in the Alberstons shopping center. Where the old block buster video was. A friend told us it was pretty good. The check in girl tried to charge me a $ 50 copay cause she said they are consider a specialist and not a regular Dr. which would have been a $ 20 copay. She asked her manager and she said it was fine. The Nurse Paula was very nice.
The Dr. (I thought he was) came in and introduced himself self as a nurse practitioner. Alejandro Navarro. I didn’t really care for him he said my son wasn’t wheezy, I said yes cause I’ve been giving him breathing treatments from home every 2 hours. His temp was 100.7 he said he doesn’t have a fever. I said yes I’ve been giving him Motrin and Tylenol around the clock. He argued with me about everything. I said sir if my sin wasn’t sick why would I be here??? He cut me off and says let me finished. This guy was a real idiot. I think I will try it again. And hope it’s a different Dr. Glad I didnt pay $ 50 for a nurse practitioner that’s not s specialist… We usually use health care partners formerly Fremont Medical Center they had a 3 hour wait. I did call my Dr. Today and he called in a Z-​pak and refilled his cough medicine for night time. Today is Day 6 of cough and fever.