U.S. Post Office

Absolutely the worst post office you can imagine having to deal with. Not sure why they haven’t been investigated yet for the amount of times they lose mail. My neighbors and I constantly have to sort through our mail and deliver it to the right addresses because the mailmen they send out on routes apparently can’t read and don’t place mail in the correct boxes. To top it off, when you look for a package with online tracking, it will say «Delivered at such-​and-​such time on this date», but your package hasn’t been delivered at all.
The most recent time I called about this was yesterday evening around 5PM. The little ghetto princess who answered the phone was so nasty! Completely rude, unprofessional, totally unhelpful, and acted like them losing my mail wasn’t their problem!
I told her that I was searching for a package that had said online that it was delivered. She immediately responded with «There’s no way to search it because there’s no internet, and no one else will be able to help me because no post office across the nation has internet either (Totally bogus. Clearly, if I’m able to search it on the USPS website, then she can. Then I asked her if I could give her my address and telephone number so that someone could research it for me, and SHE REFUSED! TWICE! I understand it was a holiday weekend, but that behavior was ridiculous, and only after I implied that did she even hear my address did she start talking about something else that had nothing to do with my question and told me that nothing had changed since I called in yesterday. Keep in mind, I haven’t contacted them in over three months (which was the last time they lost a package of mine). I tried to keep telling her that I did not call yesterday, and she kept telling me «Oh, yes, you did!» What the heck?! I think I would know who it is I called and when.
She was under the impression that I was someone else, at a completely different address than what I told her, revealing that throughout the entire 8-​minute call that she hadn’t listened to A SINGLE WORD I said. The call ended with her saying, «Well, everyone has returned from their route and is gone for the day (which was crap, because the mailman on our route doesn’t get to our neighborhood everyday until around 6pm). Even if you call back tomorrow no one will help you because it’s a holiday weekend, so don’t bother calling until Tuesday.»
REALLY?! How do these people keep their jobs with such God-​awful customer service?! I work in customer service for a living and have done for the past 11 years. If I EVER treated a customer that way, I’d be fired on the spot.

I am giving this particular Post Office 5 Stars… I have been in many over many many years, and it has come to my attention that this Particular Post Office is outstanding in Customer Service. Each time, I go in there, and there is a line… Someone always comes out to help you through the Self Stamp Machine they have. They do it with a smile, and they really come across that they LIKE their job and making the Customer feel First.
Most Post Offices, the people are frowning and they cannot wait until they can call NEXT!, so they can get out of there. Like I said, it not often I would give a Gov’t institution and it’s Employees 5 Stars, however I will make an exception on this particular Post Office as they deserve it… :-)