Nu-Look Collision

A few weeks before Christmas (2015) I was rear ended while I sat at a stop light. I have a Ford Transit Connect and so many people have either no knowledge of this type of vehicle or wrong info.
I got several estimates for the damage, even though the insurance from the person who hit me was very nice. The estimates came in at about $ 700.00, but when they went to order parts from Ford it was $ 1900.00. Again people are not always informed about my vehicle.
I went to Nu Look on Lehigh Station Rd as it was close, for an estimate as well. I dealt with Shawn. He was awesome. He did the same estimate as the others, and I asked if he would try to order the parts and see if the cost was the same. He tried and it came back at the other higher cost. He then explained why. (no one else had a clue why)
So we set up a date. It was right close to Christmas so he was good at scheduling. I also got a gift from my family for a remote car starter. Shawn told me Nu Look has a new accessories division and gave me a 10% discount coupon and set up an appointment with them for me.
He contacted the other persons insurance, got it all set up, and even had my car taken over for the remote starter to be installed.
They did extra things like detailed the inside of my car, washed the outside and even touched up some of the little scratches I had in the back by the bumper, for no charge.
They also had a shuttle to take me home and pick me up when it was ready for no charge either.
When I got in my van there was a thank you card on the dash.
Overall I would highly recommend Nu Look at this location, and the accessories shop. They were fast, efficient, and left my car in perfect shape.
They even said they would handle all the details for a rental car if it was going to take a long time. (I was offered a rental by their insurance company, but since it was only 2 days I said no, I was ok)
Shawn was great and the office was nice.
Great experience!
(note: the younger female person at the front desk is not always helpful. She gave terrible directions and I always felt like I was bothering her when I asked for anything)

I call Nu-​Look Friday morning and they got me scheduled that day to have new headlights installed and fixed some dents and scratches. They did an incredible job and saved me hundreds if not thousands of dollars by not having to replace the quarter panel. Very friendly as well.

I’m assuming they do amazing work on cars, but my first impression from the lady at the front desk left me pretty disgusted. Once I said I didn’t have full coverage insurance, she gave me a blank stare for about 5 seconds, then referred me to another shop that I could «afford.» All I was asking for was a quote, and she wouldn’t even take the time to do that. Just wanted to get me out of the building as fast as possible. Thank you for the insult, please work on your business etiquette.