PetSmart

Super store, what can I say? Other pet stores direct you to PetSmart because they offer comprehensive therapeutic dog food that they *can’t* stock & sell. It’s also a welcoming place for pets. As we were leaving the store today with our Royal Canin food for your Betty, I saw a couple being dragged inside by a cocker spaniel who could’t wait to get in the store. This is a TRUE five-​star store for pets and their owners.

I have been going to this Petsmart for general pet shopping, the Doggie Daycare, and the grooming salon.
First of all, I have a poodle that HATES to be brushed or touched. I have had other grooming places in California, New Jersey and here have a terrible time with her, or they just call me 15 minutes after I drop her off and say come get her. (I have moved a lot in the past 5 years.)
She is wiggly and just doesn’t like to be groomed. Laura at this Petsmart is INCREDIBLE! She is one fantastic poodle whisperer for sure. She grooms her and she is even falling asleep as she trims her, she is so relaxed and calm in her hands. I have never seen anything like it. Laura is fantastic!
Also this is actually the least expensive of places I have gone for grooming.
As for the Hotel and Daycare… the girls all know my sisters dog Lilly, who has been going there every single Wednesday since this location opened over 7 years ago, and my dog Pearl and they take great care of them both. They pay attention to our needs, and our dogs needs. Quirks and all. They are great!!!
All in all, I love this place and recommend them highly.

I noticed this place only has two stars and I’m not sure why. I frequent this location to keep my dog groomed and will pick up the occasional toy or treat. I’ve actually made lots of purchases here for my dog for things like retractable leashes, food/​water bowls, Kennels etc. I should own stock in this location. The staff are always friendly and available to help and answer and questions if able to do so.
I bought at least three or four anti chew sprays from here and none of them worked but I can’t blame the store for a product. They have a huge selection of toys for your pets whether it’s a dog looking for a chew toy or a hamster looking for its next wheel. I also bought an anti barking egg from here that I had to return because it simply did not work for my dog. Come to think of it lots of things are a hit or miss here. The chew spray didn’t work, the bark egg and I’ve had some issues with the retractable leashes but I’ve always been able to return the items for a refund or exchange. If there is something online you can pay for it in the store and they can send it directly to your home.
The pet grooming here is excellent and the groomers appear to be big time animal lovers. Each time we bring the dogs here we pick them up and it’s like they’ve been pampered for hours and actually seems tired which is a plus. The groomers offer many services from a cut and wash to other options like brushing their teeth and clipping or grinding their nails down.
I also came to this location for training nd had Tia as a trainer. She was exceptionally nice and accommodating in regards to the two sessions I was unable to attend. The cost was reasonable and I do feel like I learned a lot as the training was more for me than my dogs. I’m not so sure I’m up for the challenge but I chose my dog, she didn’t choose me so I guess I must acclimate.
There is also a Vet located inside of this location that I use as my primary Vet called Banfield. It’s all so convenient to be able to handle all of your pets needs at one location. Overall I’d definitely recommend this location for all of your pets needs.

I called to set up an interview for doggy day camp. I was informed that my dog who is a pit mix could not attend day camp bc if his breed. Company policy. Without meeting my dog or seeing how he interacts with other dogs. My dog goes to numerous area dog parks daily and gets along with large and small breed dogs. This is discriminatory and rude. I will never shop here or recommend this place to anyone. Discrimination without meeting my dog is distasteful and wrong.

This place used to be a great place to shop at for my pet needs. But over the last visits things have gone down hill. Front entrance has been dirty and cluttered, seems to be under staffed. Sale items are sparse, and often out of stock…
I need to find a new place.

I’m specifically writing a review for the dog daycamp portion of the store.
I’ve taken my dog to multiple dog daycares throughout our history of moving.
I’ve been to Petsmarts in different states, and let me say that the staff makes a difference.
This staff at the Henrietta location is usually rude, and clearly not happy to come to work everyday.
After taking my dog here for a few visits, I noticed that the tote bag that I store his food that I send with him was completed destroyed. When I asked the employees what happened, they didn’t seem to care or no, leaving me to believe my dog was left unattended for a period of time throughout the day (which is not what I pay for…)
I mentioned getting reimbursed for the tote bag (ok kind of ridiculous, but things cost money!) and the girl told me it was not possible, and didn’t bother to contact a manager.
At this particular location, they also informed me that because my dog had a small growth on his paw, he could not play because it was a wart & was contagious. I didn’t believe them– so they used their in store vet to verify it was indeed a wart. Since I take my dog here before work in the morning, I didn’t have enough time to return him home, so he had to sit in confined care (which costs the same price) for the day.
The next day, I took my dog to my vet, where I was informed the spot was not a wart, and that Petsmart didn’t know what they were talking about.
I’d like to also note that they allow the dogs to play with toys inside of the play area– which is not recommended. There’s a reason why toys are not allowed in dog parks– dogs can quickly become upset and aggressive if they believe another dog is trying to encroach upon the toy they are using. Most dog daycares I have been to do not allow toys.
This is the most affordable location for daycare, but with the cheaper price, the lack of quality is very noticeable.

«Papoo’s Groom Story» I shall call this review.
So every 6 months or so I get my cat groomed since he is a very long haired cat and my son and I have a slight allergy to the dander. With grooming and a non carpeted house we have no problems really. I use to have the grooming done at the vet but the groomer has since left, leaving me to find one. So called here and made an appointment. All I needed was his recent rabies shot info. The grooming included a lion cut, nail cut and bath. It was suppose to take about 45-​hr.
Well 10 min later I get a call saying he is not being cooperative and they cannot continue. I’ve never had any problem with him before needing sedation or anything so it was a little frustrating but maybe he just was having an off day. She said he was only half groomed and I wouldn’t be charged.
I arrive to see him on the table fur everywhere very disgruntled lol. The groomer explains he was hissing and bit the protective arm gear they wear. Then brings him over to me. I’m like «umm he can’t be washed down or anything? «He was covered in cut fur and dander. She states that once their safety is compromised they cannot continue. Now that is completely understandable but come on… he’s a declawed cat and he was calm when I arrived. He let her pick him up and carry him over to me. I understand they can’t continue the cutting part but to hand me a dirty hair clippings covered cat is unacceptable. I picked him up after her statement and left covered in hair, eyes watering and a runny nose as hairballs flew in the wind like tumbleweeds in the old west I thought to myself… I don’t believe pet smart is smart at all. That and some of their items are super overpriced. I do enjoy seeing the fish and kitties though. Hence the 2 stars.

This review is just for the grooming salon, particularly our favorite groomer, Sara. She is great with our dog and she is very sweet. I would have given Petsmart a 5^th start but to be honest, the rest of the staff was a bit rude. We will keep going back as long as Sara is there. She does a great job with the bath, checks his ears and great job on nails. Bosley comes back home happy and very clean!