Cole Family Practice

I would like to give more stars, because my experience with the doctors has been great– once I actually see them.
I’ve never waited any less than a half hour to be taken to an exam room. On one occasion, I was left in an exam room for 40 minutes after being in the waiting room for a half hour. I got someone’s attention by opening the door and standing in the hall.
The office phone message clearly states their hours, but I haven’t been able to get through an hour after opening or before closing. I called at 7:30 because my daughter was ill. It took until after 8:30 before someone answered the phone, once I’d been redialing every few minutes.
Yesterday, the phone went to voicemail at 4pm (they close at 5 or 5:30). I was trying to check on the status of a prescription, and no one answers the phone during business hours. I just called again today (because the pharmacy now hasn’t heard back from the office 24 hours after I called in for refills), and was told they didn’t have a record of the pharmacy trying to reach them.
This is extremely unprofessional. I’ll be taking my daughter to another practice.

I have been a patient of Cole Family Practice for many years. Every employee is kind and professional and I always feel like I receive first-​class treatment. These practitioners are the best!!!