Kroger

I don’t know why someone would call this a «weird» Kroger and then give it four stars! This store is so different from the other store in Hermitage across from Summit Hospital. That stores make me feel like I’m shopping at Publix. I just home from a trip to the Lebanon Rd. store and wish that I had driven the extra mile or so. Kroger was out of three things on my list which should be pretty staple items: Pet Pride (their brand) of kitty litter, cases of spring water (they had huge gaps on the shelves and only purified water in stock) and Diet Sierra Mist. Most cashiers are chewing gum and just there to put in their time. No customer servicer attitude. I’ve met a couple of employees at the back of the store that were actually helpful but up front — forget it!
Crowded aisles, not enough room to expand the store, parking can be difficult, never samples out in their «sample» displays. I understand they have a new manager and I hope he can turn it around. I usually avoid this store for my regular shopping, but use it for bread, milk and eggs drop ins.

Empty shelves, dirty, empty boxes, cardboard & garbage in the isles. Lots of damaged products (bruised produce, bent cereal boxes, had to search through 14 cans of tuna before I found one that wasn’t dented or damaged. Terrible store.

Friendly staff, not a lot of parking. Very clean franchise like many of the others. Spacious, Prices are definitely reasonable. Easy accessible.

«Weird Kroger» is pretty much the perfect term for this place! Their stock is really poor… for example they’ll have like 5 kinds of Campbell’s to-​go soup out, and once those are gone they just seem to be gone. Same thing with sodas, salads, and other majorly popular stuff. It’s like they have no idea they can just order more stuff the next time since they always sell out.
I agree with Greg about the customer service. There is a serious lack of it here! For starters, you can definitely tell these people hate their jobs. They have this «save me!» look on their faces. Of course, I’m not sure why… I’d love a job where I could get paid to stand around, talk to my co-​workers, and ignore customers. They’re always huddled together up front. God forbid there be someone out amongst the isles in case someone needs help. In this store, it’s your job to chase them down, and if you dare ask
I’ve only been to Publix like 3 times in my life compared to the hundreds of times I’ve been to this Kroger, and in those 3 times I’ve been greeted and thanked more than I ever have here.
You basically go here because you need to either eat food or die. You don’t go here because you want to or prefer to.

As to Kroger standards, poor customer service. They don’t say hello, thank you, or good bye. Their self service computers are 1000% more customer service oriented. They act so bothered if you need something… Written all over their face they hate their job. Assistant manager lied to me that she was store manager and also wanted to argue with me… Typical Kroger mentality. Shop Publix they are totally awesome and cheaper on many more things.

I’ve always referred to this location as «weird Kroger.» Why? I dunno, really. I guess because I never go there and on the rare occasion I have I just feel like I’m in another state or something. I can’t explain it. This location has actually been around forever. In fact, when I was a kid this is where my family shopped the most. I have fond memories of begging for cookies (and probably actin’ a fool when I didn’t get them) as a child with my mom in this store. I normally shop at the Kroger location on Old Hickory Blvd but last week when they couldn’t cash a check (ran out of money???) I had to come on down to this location. This Kroger is 1 million times LESS CROWDED than OHB. I loved it! I didn’t have to park a mile away and there was no wait at customer service, which is unheard of at OHB location. I was in a bad mood after work yesterday and didn’t feel like putting up with a bunch of people so I decided to do my grocery shopping at weird Kroger. Again, easy parking and no crowd. True, this location isn’t as fancy or as big as the OHB location but that is fine with me. I got what I needed without feeling the need to run people down with my cart. They have an automotive section at this Kroger which was nice because I actually needed a quart of oil. I also noticed that they have a very limited section of refrigerated coffee creamers. Just throwing that out there. Check out was a breeze as they had several lanes open with no wait, which is also unheard of at the OHB location.
I’ll still probably do the majority of my shopping at the other location but this Kroger is great if you are in a hurry and just don’t feel like being bothered or inconvenienced.